Keystone Pointe Health and Rehabilitation
Strong Medicare quality ratings; families often praise effective physical therapy services. Still worth an in-person visit.
based on 63 Google reviews
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What this means for your family
While some families report successful rehabilitation outcomes, there is a recurring pattern of serious neglect and staffing issues. We strongly recommend visiting during off-hours or weekends to observe staffing levels and response times yourself, and specifically ask how the facility manages toileting assistance and hygiene for residents with mobility issues.
Google Reviews
Google Reviews
63 reviews on Google“Keystone Pointe Health and Rehabilitation receives highly polarized feedback, with some families praising the facility for successful rehabilitation and compassionate care, while others report severe neglect and staffing shortages. Common criticisms include slow response times for call lights, poor hygiene management, and unprofessional behavior from some staff members. Prospective families should be aware of these significant inconsistencies in care quality.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical therapy services
- Clean and well-maintained facility environment
- Dedicated long-term staff members in specific units
- Successful short-term rehabilitation outcomes
Concerns
- Severe understaffing leading to slow response times (mentioned by 5 reviewers)
- Poor hygiene and lack of assistance with toileting (mentioned by 6 reviewers)
- Unprofessional or dismissive staff attitude (mentioned by 4 reviewers)
- Medication management errors or delays (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 68 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the current staffing levels, what specific protocols are in place to ensure residents receive timely assistance with daily hygiene and toileting needs?
- 2I noticed the facility has a 5-star rating for health inspections, but I am curious how you manage medication administration to ensure accuracy and timely delivery for residents?
- 3Could you walk me through how your team communicates with families regarding changes in a resident's health or care plan, especially given the importance of consistent updates?
- 4What specific programs or daily activities are available to engage residents, particularly those who might benefit from more specialized memory care support?
- 5How do you support the long-term staff members in maintaining high-quality, personalized interactions with residents throughout the day?
- 6In the event of a medical emergency or a sudden change in condition, what is the standard procedure for notifying family members and coordinating with local medical services?
Personalized based on this facility's data
Key Review Excerpts
“My mom was released to keystone after surgery for a ruptured appendix. She literally spent 22 hours there!! One LPN and one aid for 20 rooms and 2 patients in most rooms. I came to visit and she was sitting in a puddle of urine.”
“He was well taken care of from the nurses, aides, therapy and the entire staff. He had mostly all the same caretakers day in and day out. How Keystone is able to hang on to the same dedicated staff (some that have been there many years) speaks volumes to their good reputation in itself.”
“My dad spent about 6 weeks here, the last 3-4 weeks being on the pathways hall (memory unit). On the best days, he received mediocre care. He was not fully incontinent before going to Keystone, but quickly became that way when he wasn't taken to the bathroom regularly.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
2
measures
7
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows recurring safety and infrastructure issues, primarily with fire safety systems, electrical systems, and exit safety that have persisted across all three surveys from 2019 to 2024. While all deficiencies were corrected, the repeated violations of smoke barriers, fire alarm systems, and electrical wiring standards suggest ongoing maintenance challenges that families should discuss during visits to ensure resident safety systems are properly functioning.
Apr 18, 2024Routine8
Construction Deficiencies
Meet requirements for sections of health care facilities separated by fire resistive construction.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Jul 13, 2023Routine8
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Nov 21, 2019Routine7
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Ownership & Operations
Who Operates This Facility
Keystone Pointe Health and Rehabilitation
for profit
Chain Affiliation
Foundations Health Solutions
63 facilities nationwide
Chain avg rating: 4.0/5 · Rank 23 of 60 (Best)
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
63 reviews from families & visitors
Official Website
Visit keystone-pointe.net
Medicare data downloads
Original nursing home datasets
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