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Strong Medicare quality ratings; public reviewers often praise effective physical therapy services. Still worth an in-person visit.
based on 63 Google reviews
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These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.
No Medicare penalties on record · Zero findings in latest survey
Keystone Pointe Health and Rehabilitation has a strong overall Medicare rating. Public reviewers frequently mention: effective physical therapy services and clean and well-maintained facility environment. Review the component ratings and current source records before deciding.
Keystone Pointe Health and Rehabilitation receives highly polarized feedback, with some families praising the facility for successful rehabilitation and compassionate care, while others report severe neglect and staffing shortages. Common criticisms include slow response times for call lights, poor hygiene management, and unprofessional behavior from some staff members. Prospective families should be aware of these significant inconsistencies in care quality.
Quality Themes
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Concerns
Rating Trends
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Distribution · 68 analyzed
Personalized based on this facility's data
Key Review Excerpts
“My mom was released to keystone after surgery for a ruptured appendix. She literally spent 22 hours there!! One LPN and one aid for 20 rooms and 2 patients in most rooms. I came to visit and she was sitting in a puddle of urine.”
“He was well taken care of from the nurses, aides, therapy and the entire staff. He had mostly all the same caretakers day in and day out. How Keystone is able to hang on to the same dedicated staff (some that have been there many years) speaks volumes to their good reputation in itself.”
“My dad spent about 6 weeks here, the last 3-4 weeks being on the pathways hall (memory unit). On the best days, he received mediocre care. He was not fully incontinent before going to Keystone, but quickly became that way when he wasn't taken to the bathroom regularly.”
Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
2
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
This facility shows recurring safety and infrastructure issues, primarily with fire safety systems, electrical systems, and exit safety that have persisted across all three surveys from 2019 to 2024. While all deficiencies were corrected, the repeated violations of smoke barriers, fire alarm systems, and electrical wiring standards suggest ongoing maintenance challenges that families should discuss during visits to ensure resident safety systems are properly functioning.
Construction Deficiencies
Meet requirements for sections of health care facilities separated by fire resistive construction.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Keystone Pointe Health and Rehabilitation
for profit
Foundations Health Solutions
63 facilities nationwide
Chain avg rating: 4.0/5 · Rank 1 of 60 (Highest rating)
Key personnel
Contact this facility directly and verify the details that matter most to your family.
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
63 reviews from families & visitors
Official Website
Visit keystone-pointe.net
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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