Webster Park Rehabilitation and Healthcare Center
Strong Medicare quality ratings; families often praise clean, well-maintained facility. Still worth an in-person visit.
based on 281 Google reviews

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What this means for your family
While the rehabilitation therapy team is frequently praised for helping patients return home, the facility has a concerning pattern of reports regarding neglect and slow response times. If you choose this facility, we strongly recommend frequent, unannounced visits and ensuring a family member is present to advocate for medication and hygiene needs.
Google Reviews
Google Reviews
281 reviews on Google“Webster Park Rehabilitation and Healthcare Center receives highly polarized feedback, with many families praising the cleanliness and friendly staff, while others report severe neglect and communication failures. While some visitors highlight a positive rehab experience and attentive care, multiple reviewers have raised serious concerns regarding patient safety, hygiene, and slow response times to call bells.”
Quality Themes
Tap a score for detailsStrengths
- Clean, well-maintained facility
- Friendly and welcoming front desk staff
- Effective physical and occupational therapy teams
- Responsive and compassionate nursing care (noted by some)
Concerns
- Slow or non-existent response to call bells (mentioned by 6 reviewers)
- Neglect regarding basic hygiene and patient care (mentioned by 7 reviewers)
- Poor communication with family members (mentioned by 4 reviewers)
- Inadequate medication management and administration (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 207 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1It's wonderful to see how clean and well-maintained the facility looks; what are your protocols for ensuring the resident rooms and common areas stay this tidy?
- 2I noticed some great feedback about the friendliness of your front desk team; how does that welcoming culture extend to the nursing and care staff on the floor?
- 3How do you ensure that call bells are answered promptly, especially during busy shift changes or overnight hours?
- 4Can you walk me through your specific process for medication administration and how you track accuracy to prevent any errors?
- 5What is the best way for family members to stay updated on a loved one's health status and daily well-being?
- 6What kind of daily activities or social programs do you have in place to keep residents engaged and active?
Personalized based on this facility's data
Key Review Excerpts
“My friend has been at Webster Park for 3 1/2 months. We are very happy with the care he is receiving there from the nurses and therapists. They have been very good at communicating with us, and responding to requests.”
“The staff were nice and kind and my relative REALLY appreciated that they listened to her and changed what they were doing to accomodate her feedback, whether rehabilitation exercises, room temperature, or food.”
“After my fall, Beth Isreal referred me to Webster Park Rehab. At first, I was nervous after reading the reviews, but my stay has been better than expected! The nurse team has been very caring and knowledgeable, and physical therapy has gotten me strong enough to go home.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
All 28 deficiencies across three surveys have been corrected, indicating responsive management. The most recurring issues involved emergency preparedness systems, medication management (including error rates exceeding 5%), and electrical/generator systems. Problems with resident rights regarding grievances and communication persisted across multiple surveys but have been addressed. No families filed complaints that triggered inspections, suggesting satisfactory day-to-day operations despite some operational oversights.
Jan 28, 2025Routine8
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure medical gas and vacuum systems have documented maintenance programs.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Ensure that residents are fully informed and understand their health status, care and treatments.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Oct 31, 2023Routine11
Emergency Preparedness Deficiencies
Implement emergency and standby power systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Emergency Preparedness Deficiencies
List the names and contact information of those in the facility.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Emergency Preparedness Deficiencies
Establish policies and procedures including evacuation.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Administration Deficiencies
Follow rules about disclosure of ownership requirements and tell the state agency about changes in ownership and/or administrative personnel.
Administration Deficiencies
Provide a neutral and fair arbitration process and agree to arbitrator and venue.
Jun 30, 2021Routine9
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Plan the resident's discharge to meet the resident's goals and needs.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Ownership & Operations
Who Operates This Facility
Webster Park Rehabilitation and Healthcare Center
for profit
Chain Affiliation
Marquis Health Services
88 facilities nationwide
Chain avg rating: 3.0/5 · Rank 2 of 80 (Best)
Ownership & Management
Owners
Yr 2013 Investment Trust U/a/d 3/25/13
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
281 reviews from families & visitors
Official Website
Visit websterparkhealthcare.com
Medicare data downloads
Original nursing home datasets
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