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Nursing HomeMedicaid Top Rated

Webster Park Rehabilitation and Healthcare Center

Strong Medicare quality ratings; families often praise clean, well-maintained facility. Still worth an in-person visit.

56 Webster Street, Rockland, MA 02370110 bedsLicensed & Active
5/5
Medicare
Inspection
Quality
Staffing
Google rating
4.4/5

based on 281 Google reviews

5
4
3
2
1
Webster Park Rehabilitation and Healthcare Center Nursing Home in Rockland, MA — Street View
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What this means for your family

While the rehabilitation therapy team is frequently praised for helping patients return home, the facility has a concerning pattern of reports regarding neglect and slow response times. If you choose this facility, we strongly recommend frequent, unannounced visits and ensuring a family member is present to advocate for medication and hygiene needs.

Google Reviews

Google Reviews

281 reviews on Google
Webster Park Rehabilitation and Healthcare Center receives highly polarized feedback, with many families praising the cleanliness and friendly staff, while others report severe neglect and communication failures. While some visitors highlight a positive rehab experience and attentive care, multiple reviewers have raised serious concerns regarding patient safety, hygiene, and slow response times to call bells.

Quality Themes

Tap a score for details
Food5.0Staff5.0Clean6.0Activities8.0Meds2.0MemoryN/AComms3.0ValueN/A

Strengths

  • Clean, well-maintained facility
  • Friendly and welcoming front desk staff
  • Effective physical and occupational therapy teams
  • Responsive and compassionate nursing care (noted by some)

Concerns

  • Slow or non-existent response to call bells (mentioned by 6 reviewers)
  • Neglect regarding basic hygiene and patient care (mentioned by 7 reviewers)
  • Poor communication with family members (mentioned by 4 reviewers)
  • Inadequate medication management and administration (mentioned by 3 reviewers)

Rating Trends

Tap a year to see what changed

2345.02021(9)4.42022(39)4.12023(34)4.42024(52)4.12025(62)4.62026(11)

Distribution · 207 analyzed

5
161
4
12
3
2
2
3
1
29

How They Respond to Reviews

17%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1It's wonderful to see how clean and well-maintained the facility looks; what are your protocols for ensuring the resident rooms and common areas stay this tidy?
  • 2I noticed some great feedback about the friendliness of your front desk team; how does that welcoming culture extend to the nursing and care staff on the floor?
  • 3How do you ensure that call bells are answered promptly, especially during busy shift changes or overnight hours?
  • 4Can you walk me through your specific process for medication administration and how you track accuracy to prevent any errors?
  • 5What is the best way for family members to stay updated on a loved one's health status and daily well-being?
  • 6What kind of daily activities or social programs do you have in place to keep residents engaged and active?

Personalized based on this facility's data


Key Review Excerpts

My friend has been at Webster Park for 3 1/2 months. We are very happy with the care he is receiving there from the nurses and therapists. They have been very good at communicating with us, and responding to requests.

Long-term resident's family · 2023★★★★★

The staff were nice and kind and my relative REALLY appreciated that they listened to her and changed what they were doing to accomodate her feedback, whether rehabilitation exercises, room temperature, or food.

Relative of rehab patient · 2024★★★★★

After my fall, Beth Isreal referred me to Webster Park Rehab. At first, I was nervous after reading the reviews, but my stay has been better than expected! The nurse team has been very caring and knowledgeable, and physical therapy has gotten me strong enough to go home.

Rehab patient · 2025★★★★
Source: 281 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.38hrs
51%
Registered nurses for medical care
Total Nursing
4.12hrs
OK
All nurses + aides combined
Staff Turnover
32%
Lower is better (< 30% = good)
RN Turnover
56%
Lower is better (< 30% = good)

RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

13

measures

Worse Than Avg

4

measures

Long-Stay Residents
😔

Residents with depression symptoms

↓ Lower is better
This Facility52.3%
Worse than Avg
Here
52.3%
US
12.1%
MA
13.7%
Plymouth
11.3%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility12.1%
Better than Avg
Here
12.1%
US
19.5%
MA
19.4%
Plymouth
21.5%
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility13.2%
Better than Avg
Here
13.2%
US
15.4%
MA
21.3%
Plymouth
20.8%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility9.7%
Better than Avg
Here
9.7%
US
14.4%
MA
16.9%
Plymouth
16.8%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility99.3%
Better than Avg
Here
99.3%
US
93.4%
MA
92.4%
Plymouth
95.5%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility90.6%
Worse than Avg
Here
90.6%
US
95.5%
MA
94.8%
Plymouth
96.7%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility95.7%
Better than Avg
Here
95.7%
US
81.8%
MA
77.6%
Plymouth
87.3%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility70.2%
Worse than Avg
Here
70.2%
US
79.7%
MA
77.7%
Plymouth
82.9%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility2.1%
Worse than Avg
Here
2.1%
US
1.6%
MA
1.3%
Plymouth
1.5%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

5deficiencies
Near state avg (8.9)

All 28 deficiencies across three surveys have been corrected, indicating responsive management. The most recurring issues involved emergency preparedness systems, medication management (including error rates exceeding 5%), and electrical/generator systems. Problems with resident rights regarding grievances and communication persisted across multiple surveys but have been addressed. No families filed complaints that triggered inspections, suggesting satisfactory day-to-day operations despite some operational oversights.

Jan 28, 2025Routine
8
0907Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure medical gas and vacuum systems have documented maintenance programs.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0552Potential for harm · PatternCorrected

Resident Rights Deficiencies

Ensure that residents are fully informed and understand their health status, care and treatments.

0585Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

0658Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0759Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0321Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0919Potential for harm · IsolatedCorrected

Environmental Deficiencies

Make sure that a working call system is available in each resident's bathroom and bathing area.

Oct 31, 2023Routine
11
0041Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Implement emergency and standby power systems.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0880Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0030Potential for harm · PatternCorrected

Emergency Preparedness Deficiencies

List the names and contact information of those in the facility.

0585Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

0004Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Develop and maintain an Emergency Preparedness Program (EP).

0020Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Establish policies and procedures including evacuation.

0759Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0844Minimal · PatternCorrected

Administration Deficiencies

Follow rules about disclosure of ownership requirements and tell the state agency about changes in ownership and/or administrative personnel.

0848Minimal · PatternCorrected

Administration Deficiencies

Provide a neutral and fair arbitration process and agree to arbitrator and venue.

Jun 30, 2021Routine
9
0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0660Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Plan the resident's discharge to meet the resident's goals and needs.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0693Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0698Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Webster Park Rehabilitation and Healthcare Center

Organization Type

for profit

Chain Affiliation

Chain Name

Marquis Health Services

Chain Size

88 facilities nationwide

Chain avg rating: 3.0/5 · Rank 2 of 80 (Best)

Ownership & Management

Owners

Yr 2013 Investment Trust U/a/d 3/25/13

Owner (parent company) · Organization

21%

Key personnel

Peoples United Bank5% or Greater Security InterestAl-Madi, SamiW-2 Managing EmployeeAl-Madi, SamiOfficer / DirectorPosen, MindeeOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

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References & Resources

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