Southshore Health Care Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 39 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Above-median deficiencies (19 vs median 7.0)
Below average in MA · Below recommended RN staffing · Low staff turnover (stable workforce) · $26,395 in fines
What this means for your family
While some families report success with the rehabilitation therapy team, the facility has a pattern of severe safety and sanitation concerns, including reports of rodent infestations and neglect. If you are considering this facility, you must conduct an in-person tour, specifically inspecting the cleanliness of resident rooms and asking for a clear plan on how they address call light response times and pest control.
Google Reviews
Google Reviews
39 reviews on Google“Southshore Health Care Center faces severe and consistent criticism regarding facility cleanliness, pest infestations, and unresponsiveness to patient needs. While a small subset of reviewers praises individual staff members and the rehab therapy team, the majority of recent feedback highlights significant neglect, poor food quality, and communication failures. Families should be aware of recurring reports regarding delayed call light response times and concerns about the physical environment.”
Quality Themes
Tap a score for detailsStrengths
- Dedicated rehabilitation therapy staff
- Select caring and attentive individual nurses
- Helpful front desk and admissions staff
Concerns
- Filthy facility conditions and pest infestations (mice/rats) (mentioned by 6 reviewers)
- Extremely slow response to call lights (mentioned by 5 reviewers)
- Poor food quality and failure to follow dietary restrictions (mentioned by 5 reviewers)
- Unresponsive or rude staff and communication barriers (mentioned by 6 reviewers)
- Theft or loss of resident personal property (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 41 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed the admissions team is very helpful; how do you personally ensure a smooth transition and clear communication with families during the first few weeks?
- 2What specific steps are being taken right now to ensure the facility is kept clean and well-maintained for the residents?
- 3How does the nursing team manage call lights to ensure residents receive timely assistance when they need it?
- 4Can you tell me more about how the kitchen staff manages specific dietary restrictions and ensures meal quality is consistent?
- 5What kind of daily activities or social events are planned to keep the residents engaged and active?
- 6How does the facility handle the security of residents' personal belongings to prevent any loss or theft?
Personalized based on this facility's data
Key Review Excerpts
“The PT & OT staff worked hard to get me walking again. I went home using a walker and now I'm on a cane but getting better every day.”
“My grandmother had dementia and would wonder. On numerous occasions staff had no idea where my grandmother was.”
“The place is a rat infested filthy rehab. Rats running through patients room. Call light don't get answered.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
7
measures
1
measures
Residents on antipsychotic medication
Residents vaccinated for the flu
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families filed 10 complaints triggering federal inspections, signaling ongoing concerns about care quality. The facility shows persistent problems with resident rights, medication management, and abuse prevention policies that recur across multiple surveys. While most deficiencies are reported as corrected, the pattern of repeated violations in critical areas like respecting resident dignity, proper drug labeling, and preventing neglect suggests systemic issues that families should carefully investigate before placement.
Jan 28, 2026Complaint1
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Aug 27, 2025Complaint1
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Aug 27, 2025Routine16
Resident Rights Deficiencies
Honor the resident's right to organize and participate in resident/family groups in the facility.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Mar 18, 2025Complaint1
Resident Rights Deficiencies
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Dec 9, 2024Complaint2
Resident Rights Deficiencies
Honor the resident's right to choose his or her attending physician.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Sep 23, 2024Complaint1
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Federal Penalties
Fine
Mar 19, 2024
$26,395
Ownership & Operations
Who Operates This Facility
Southshore Health Care Center
for profit
Chain Affiliation
Athena Healthcare Systems
24 facilities nationwide
Chain avg rating: 1.7/5 · Rank 5 of 24
Ownership & Management
Owners
Athena Health Care Systems Ma LLC
Owner · Organization
Mosier, Michael
Owner (parent company)
Rezendes, Lorrie
Owner (parent company)
Santilli, Lawrence
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
39 reviews from families & visitors
Official Website
Visit southshorerehabcare.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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