Nursing HomeMedicaid Medicare 5-star

Southwood at Norwell Nursing Ctr

Strong Medicare quality ratings; public reviewers often praise compassionate and attentive nursing staff. Still worth an in-person visit.

501 Cordwainer Drive, Norwell, MA 02061|142 beds|Licensed & active

5/5

Medicare

Inspection

Quality

Staffing

Google rating

4.0/5

based on 28 Google reviews

(781) 982-7450 Directions Website

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What this means for your family

Southwood at Norwell Nursing Ctr has a strong overall Medicare rating. Public reviewers frequently mention: compassionate and attentive nursing staff and effective physical and occupational therapy. Review the component ratings and current source records before deciding.

Google Reviews

54 public Google reviews available

Southwood at Norwell generally receives strong praise for its dedicated nursing staff, effective rehabilitation programs, and clean environment. While many families report compassionate care and positive outcomes for their loved ones, there are isolated but serious reports regarding pest issues, communication failures, and inconsistent staff empathy.

Quality Themes

Tap a score for details

Strengths

Compassionate and attentive nursing staff
Effective physical and occupational therapy
Clean and well-maintained facility
Supportive environment for families

Concerns

Communication issues and difficulty reaching staff (mentioned by 2 reviewers)
Reports of rude or unempathic staff behavior (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 54 analyzed

How They Respond to Reviews

21%response rate

This facility rarely responds to reviews.

Questions for Your Tour

1Given the high CMS staffing rating, how do you ensure that staff members maintain a consistently warm and patient approach during busy shifts?
2What is the best way for our family to stay updated on our loved one's daily progress, and who is our primary point of contact if we have urgent questions?
3Could you walk us through the process for coordinating care or communicating with the nursing team if we are unable to reach someone by phone?
4With the facility's strong reputation for physical and occupational therapy, how are these sessions integrated into a resident's daily routine?
5How does the facility handle medical emergencies or sudden changes in health status, and at what point is the family typically notified?
6What kind of social activities or community engagement opportunities are available to help residents feel connected and active within the facility?

Personalized based on this facility's data

Key Review Excerpts

“The nursing staff was not only skilled and attentive, but genuinely kind in every interaction. They took the time to explain her care plan, answer our many questions, and make sure she felt comfortable and supported throughout he”

Memory care family member · 2026★★★★★

“My Dad was first at rehab and then spent the next year on the second floor as he advanced through the final stage of Lewy Body Dementia. He received excellent care this last year. Jen, Michelle, Sharon, Luisa - all not only had my Dads back - they had mine.”

Memory care family member · 2025★★★★★

“The nurses here are so overly outstanding! The communication is above and beyond, and even prodding us into setting up FaceTime calls that they do on a daily basis.”

Long-term resident's family · 2020★★★★★

Source: 54 Google reviews in the current analysis set

Staffing

Staffing Hours

per resident/day · Medicare public data

RN Hours

0.71hrs

95%

Registered nurses for medical care

Total Nursing

3.99hrs

97%

All nurses + aides combined

Staff Turnover

29%

Lower is better (< 30% = good)

RN Turnover

48%

Lower is better (< 30% = good)

Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.

Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

5/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

Residents with depression symptoms

↓ Lower is better

This Facility0.0%

Better than Avg

Here

0.0%

12.8%

15.5%

Plymouth

18.0%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

Residents on antipsychotic medication

↓ Lower is better

This Facility11.6%

Better than Avg

Here

11.6%

15.4%

21.4%

Plymouth

20.6%

Residents whose bladder or bowel control got worse

↓ Lower is better

This Facility11.8%

Better than Avg

Here

11.8%

19.0%

21.2%

Plymouth

20.5%

Residents vaccinated for pneumonia

↑ Higher is better

This Facility100.0%

Better than Avg

Here

100.0%

93.5%

92.6%

Plymouth

94.5%

Residents vaccinated for the flu

↑ Higher is better

This Facility100.0%

Better than Avg

Here

100.0%

95.5%

94.8%

Plymouth

96.1%

Residents on anti-anxiety or sleep medication

↓ Lower is better

This Facility16.2%

Better than Avg

Here

16.2%

19.5%

Plymouth

21.2%

Short-Stay Residents (Rehab / Post-Acute)

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility99.6%

Better than Avg

Here

99.6%

82.0%

78.3%

Plymouth

85.5%

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility98.9%

Better than Avg

Here

98.9%

79.8%

77.7%

Plymouth

83.3%

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility0.2%

Better than Avg

Here

0.2%

1.6%

1.4%

Plymouth

1.1%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

Detailed Medicare record · up to 3-year lookback

28findings in history

Latest survey: 2 · well below MA avg (8.9)

1 complaint-triggered findings

This facility has multiple recurring issues with care planning and medication management appearing across surveys from 2021 to 2023, indicating persistent problems with fundamental resident care. One family filed a complaint about medication errors in 2023. The most recent December 2024 inspection found significant safety infrastructure deficiencies including emergency preparedness, fire safety systems, and electrical issues, though all violations have correction dates indicating the facility is addressing these problems.

Jan 2, 2026Routine9 findings

0372Potential for harm · WidespreadCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0374Potential for harm · WidespreadCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

0311Potential for harm · PatternCorrected

Smoke Deficiencies

Have an enclosure around a vertical opening shaft.

0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0711Potential for harm · PatternCorrected

Miscellaneous Deficiencies

Provide a written emergency evacuation plan.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0324Potential for harm · IsolatedCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

Dec 4, 2024Routine11 findings

0004Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Develop and maintain an Emergency Preparedness Program (EP).

0013Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Develop Emergency Preparedness policies and procedures.

0029Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Develop a communication plan.

0036Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish emergency prep training and testing.

0351Potential for harm · WidespreadCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0511Potential for harm · WidespreadCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0911Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Meet requirements for the installation and maintenance of electrical systems.

0918Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0291Potential for harm · IsolatedCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0341Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install a fire alarm system that can be heard throughout the facility.

0361Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure that waiting areas, nurse’s stations, gift shops, and cooking facilities, open to the corridor are properly protected.

Sep 29, 2023Routine7 findings

0658Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0740Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Ensure each resident must receive and the facility must provide necessary behavioral health care and services.

0919Potential for harm · PatternCorrected

Environmental Deficiencies

Make sure that a working call system is available in each resident's bathroom and bathing area.

0655Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0849Potential for harm · IsolatedCorrected

Administration Deficiencies

Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.

Sep 29, 2023Complaint1 finding

0760Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Southwood at Norwell Nursing Ctr

Organization Type

for profit

Ownership & Management

Owners

Starr, Richard

Owner

100%

Key personnel

Starr Healthgroup, LLCManagerStarr, LindseyManagerStarr, RichardManagerSouthwood at Norwell Nursing Center, INC.General Partnership InterestSouthwood at Norwell Nursing CenterLimited Partnership Interest

Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

(781) 982-7450

southwoodatnorwell.com

501 Cordwainer Drive

Norwell, MA 02061

Get Directions View on Google Maps

References & Resources

Medicare Care Compare

Official Medicare quality ratings, inspections & staffing data

Google Maps

Photos, directions & neighborhood info

Google Reviews

28 reviews from families & visitors

Official Website

Visit southwoodatnorwell.com

Medicare data downloads

Original nursing home datasets

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