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Assisted Living

Waltonwood Lake Boone

Families consistently rate this highly — reviewers highlight engaging community activities and events. Schedule a visit to confirm the fit.

3560 Horton Street, Ridge Park · Raleigh, NC 2760768 bedsLicensed & Active
Source: NC DHSR — view official record
Google rating
4.4/5

based on 57 Google reviews

5
4
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What this means for your family

This facility is an excellent choice for families prioritizing social engagement and a vibrant activity calendar. However, you should perform due diligence regarding management's response to safety incidents and closely monitor the quality of care if transitioning from independent to assisted living.

Google Reviews

Google Reviews

57 reviews analyzed
Waltonwood Lake Boone is highly regarded for its warm, family-like atmosphere and exceptional activity programming that keeps residents engaged. While many families praise the professional sales and events staff, there are serious concerns regarding a specific incident of property damage by an employee and some reports of declining care quality in the assisted living wing.

Quality Themes

Tap a score for details
Food4.0Staff8.0Clean5.0Activities10.0MedsN/AMemory9.0Comms8.0ValueN/A

Strengths

  • Engaging community activities and events
  • Welcoming and professional sales/events staff
  • Clean and beautiful facility environment
  • Strong sense of community and family atmosphere

Concerns

  • Serious allegation of employee property damage and lack of management cooperation
  • Perceived decline in care quality in the assisted living wing compared to independent living
  • Inconsistent attitude or laziness among food service staff

Rating Trends

Tap a year to see what changed

2344.52022(6)5.02023(9)1.52024(2)5.02025(9)3.02026(4)

Distribution

5
25
4
0
3
0
2
2
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3

How They Respond to Reviews

3%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1We've heard such wonderful things about the sense of community and family atmosphere here; what are some of the most popular social events or group activities currently happening for residents?
  • 2The facility looks absolutely beautiful and well-maintained; how often is the assisted living wing deep-cleaned and updated to keep it looking this nice?
  • 3Since we want to ensure the dining experience is a highlight of the day, could you tell us more about the current menu variety and how the dining staff manages meal service?
  • 4In the event of a medical emergency during the night, what is the specific protocol for getting immediate assistance for a resident?
  • 5We noticed the staff is very welcoming and professional; how do you ensure that this high level of care and attentiveness remains consistent across both the independent and assisted living wings?
  • 6How does the management team work with the residents and their families to address any concerns or feedback regarding day-to-day care or facility operations?

Personalized based on this facility's data


Key Review Excerpts

The events staff were absolutely amazing. They kept everyone engaged and created such a fun, uplifting atmosphere.

Seasonal event host · 2025★★★★★

The staff at Waltonwood is awesome. They treat my mom so well. She is always very cared for. She is completely dependent on them due to her advanced Alzheimer’s and they provide great care.

Memory care family member · 2023★★★★★

Not only did Waltonwood grant me permission, but Christina and her team went out of their ways to make the ceremony beau

Resident's family member · 2025★★★★★
Source: 57 Google reviews

State Inspection History

State Inspections

Source: NC Division of Health Service Regulation

8total
12deficiencies
May 8, 2025Complaint
Housekeeping and FurnishingsD079

The facility failed to maintain an environment free of hazards in the Special Care Unit (SCU). Specifically, various personal care items, including lotions, soaps, and detergents, were left accessible to residents, and a hair dryer was found plugged in in a resident's bathroom.

May 8, 2025Complaint
Housekeeping and FurnishingsD 079

The facility failed to maintain a clean and hazard-free environment in the Special Care Unit (SCU). Specifically, various personal care items, including mouthwash, baby lotion, and detergents, were left accessible to residents in several bathrooms, posing potential ingestion or irritation risks.

Feb 7, 2024Complaint
Medication AdministrationD 358

The facility failed to ensure medications were administered as ordered for 2 of 5 sampled residents. This included errors involving a controlled substance used for pain management and a potassium supplement used to prevent low potassium levels.

Feb 7, 2024Complaint
Medication AdministrationD 358

The facility failed to ensure medications were administered as ordered for 2 of 5 sampled residents. This included errors involving controlled substances used for pain management and a potassium supplement used to treat low potassium levels.

Dec 7, 2023Complaint
Nutrition and Food ServiceD 306

The facility failed to serve water to each resident in the Special Care Unit during breakfast and lunch meals. Observations showed residents were served only juices, coffee, or tea, and staff failed to offer water or prepare it for service.

Medication AdministrationD 358

The regulation requires that medication administration and treatments be in accordance with orders by a licensed prescribing practitioner and facility policies; however, the provided text does not include the specific findings for this deficiency.

Dec 7, 2023Complaint
Nutrition and Food ServiceD 306

The facility failed to serve water to residents in the Special Care Unit during breakfast and lunch. Observations showed residents were served only juices, coffee, or tea, and staff failed to offer water even when it was available.

Medication AdministrationD 358

The facility failed to ensure that the preparation and administration of medications and treatments were in accordance with licensed practitioner orders and facility policies.

Sep 26, 2019Routine
Personal Care and SupervisionD 270

The facility failed to provide adequate supervision for a resident related to falls. Specifically, there were discrepancies between the resident's clinical documentation and their care plan regarding the use of assistive devices and the frequency of required checks.

Sep 26, 2019Routine
Personal Care and SupervisionD270

The facility failed to provide adequate supervision for a resident related to falls. Specifically, the resident's care plan and needs were not properly addressed to prevent falls.

Medication AdministrationD270

The facility failed to ensure proper protocols for medication self-administration. There was a lack of verifiable physician orders and assessments prior to allowing a resident to self-administer medications.

Medication ManagementD270

The facility failed to properly manage medication orders, specifically regarding the verification of new resident orders. This resulted in unauthorized medication, such as Ibuprofen, being present on a medication cart without proper verification.

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References & Resources

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