Morningside of Raleigh
Limited public data on Morningside of Raleigh. Call, tour, and ask to meet current residents' families — your own impression matters most.
based on 20 Google reviews
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What this means for your family
This facility is an excellent choice for families seeking a clean, well-maintained environment with a highly personable staff and great dining options. However, if you are touring the facility, ensure you speak with the sales lead directly to ensure all your questions are answered thoroughly, as one family felt the initial tour process was dismissive.
Google Reviews
Google Reviews
20 reviews on Google“Morningside of Raleigh is highly regarded by many families for its clean, beautiful environment and exceptionally friendly, professional staff. While most reviewers praise the quality of care and dining, one visitor reported a poor experience with an unengaged tour guide and unprofessional communication.”
Quality Themes
Tap a score for detailsStrengths
- Clean and beautiful community environment
- Friendly and professional staff
- High-quality dining and food variety
- Well-organized levels of care
Concerns
- Unprofessionalism during facility tours
Rating Trends
Tap a year to see what changed
Distribution · 20 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1We've heard such wonderful things about the dining experience here; could you tell us more about the menu variety and how much input residents have in meal planning?
- 2Since we want to ensure we stay closely connected, what is your preferred method for providing regular updates to family members regarding a resident's well-being?
- 3The community looks beautiful and very well-maintained; how do you manage the different levels of care to ensure everyone gets exactly the support they need?
- 4What kind of daily activities or social outings do you have planned to help residents engage with the community and stay active?
- 5In the event of a medical emergency or a change in health status during the night, what is the specific protocol for notifying the family?
- 6We noticed you are very active in responding to feedback from the community; how does the management team use resident and family suggestions to improve the facility?
Personalized based on this facility's data
Key Review Excerpts
“The community is always clean and welcoming, with a beautiful, fragrant aroma of fresh flowers throughout. The residents are consistently smiling, and the food is always delicious.”
“I have two family members at Morningside of Raleigh and am very happy with the quality of care, quality of the staff and the beautifully updated community spaces.”
“Michelle was amazing- so friendly, helpful and professional. She went the extra mile and helped us through a very difficult transition.”
State Inspection History
State Inspections
Source: NC Division of Health Service Regulation
May 23, 2024Complaint
The facility failed to notify the local county Department of Social Services (DSS) within 48 hours for incidents involving 2 of 3 sampled residents. This included a resident who sustained injuries from a fall requiring emergency medical treatment and a resident who alleged being inappropriately touched by a staff person.
May 23, 2024Complaint
The facility failed to notify the local county Department of Social Services (DSS) within 48 hours for incidents involving two sampled residents. This included a resident who sustained injuries from a fall requiring emergency medical treatment and a resident who alleged inappropriate touching by a staff person.
Apr 14, 2023Complaint
The facility failed to ensure the Special Care Unit kitchenette door was locked, allowing a resident with wandering behaviors to access and ingest mechanical dish detergent. This lack of secure storage for hazardous substances resulted in a resident suffering caustic burns to the mouth, throat, and esophagus.
Mar 30, 2023Complaint
The facility failed to ensure residents were protected from contamination during breakfast because several staff members, including a housekeeper and a PCA, did not wash their hands before plating and serving food. Additionally, a PCA used her hands instead of tongs to handle a muffin, and food was handled by staff without proper sanitary procedures.
The facility failed to ensure that a resident requiring assistance with meals due to cognition was assisted upon receipt of meals. Specifically, the facility failed to serve the lunch meal to the resident on 03/29/23.
Mar 30, 2023Complaint
The facility failed to ensure residents were protected from contamination during breakfast service. Staff members, including a housekeeper and a personal care aide, failed to wash their hands before plating and serving food. Additionally, a staff member used their hands to handle food instead of using tongs.
Jan 4, 2023Follow-up
The facility failed to ensure the front door in the Assisted Living unit had a working sounding device that activates when opened, despite 25 of 36 residents being identified as disoriented. Observations revealed that the exterior and interior sliding glass doors were unlocked and no audible alarm was heard when the doors were opened.
Jan 4, 2023Follow-up
The facility failed to ensure that the front entrance doors in the Assisted Living unit were equipped with a working sounding device that activates when the door is opened. This was a follow-up to a previous Type B violation that remained unabated. At the time of inspection, the exterior and interior sliding glass doors were found to be unlocked and without an audible alarm.
Sep 15, 2022Complaint
The facility failed to ensure the front door in the Assisted Living unit had a sounding device that activated when opened. This was identified during a survey where exterior and interior sliding glass doors were found unlocked and without an audible alarm. This deficiency is particularly critical as 20 of the 32 residents in the unit were determined to be disoriented or wanderers.
Contact
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
20 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
NC DHSR — View Official Record
Public-record source of inspection history and licensure data shown on this page
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