Sunrise of Raleigh
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based on 31 Google reviews
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What this means for your family
This facility offers a beautiful environment and highly engaged activity staff that many families find comforting. However, due to recent reports of a major regulatory violation and concerns regarding administrative accountability, families should perform rigorous due diligence and ask specifically about recent changes in leadership and safety protocols.
Google Reviews
Google Reviews
31 reviews on Google“Families often praise the compassionate, attentive frontline staff and the beautiful, well-maintained community environment. However, there are serious concerns regarding administrative accountability, inconsistent care quality in memory care, and a documented high-severity regulatory violation involving a resident death.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive frontline staff
- Beautiful and well-maintained facility
- Engaging activity programs and coordinators
- Welcoming and home-like atmosphere
Concerns
- Serious regulatory violations and resident safety issues
- Inconsistency in care quality and care plan implementation (mentioned by 2 reviewers)
- Fluctuating food quality (mentioned by 2 reviewers)
- Administrative and leadership instability (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 31 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1We love how much care you put into responding to feedback from families; how does the leadership team currently use resident and family input to improve daily operations?
- 2The facility looks beautiful and very home-like; how do the activity coordinators ensure that the daily programs remain engaging and personalized for each resident?
- 3Could you walk us through the specific protocols in place to ensure that care plans are implemented consistently and monitored for accuracy every single shift?
- 4What is the process for communicating important updates or changes in a resident's health status to us as a family to ensure we are always in the loop?
- 5In the event of a medical emergency during the night, what is the immediate procedure for notifying both the medical staff and our family?
- 6We've heard great things about the warmth of the frontline staff; how do you ensure that this high level of attentive care is maintained during staff transitions or changes in leadership?
Personalized based on this facility's data
Key Review Excerpts
“The staff at Sunrise was so helpful along the way for the care of my Mother. I recommend this place to anyone looking for assisted living, they treated you with respect and dignity.”
“I am sharing our recent experience in case it is helpful to other families considering Sunrise of Raleigh. We registered a complaint with the Department of Health Service Regulation (DHSR) following the accidental death of our Dad while he was a resident of Sunrise of Raleigh, NC at the end of 2025.”
“On the Memory Care unit there are two activities directors, Samantha and Christopher who are great and are so engaged with the residents. They provide meaningful activities.”
State Inspection History
State Inspections
Source: NC Division of Health Service Regulation
Mar 12, 2025Other
The facility failed to ensure the environment was free from hazards, as evidenced by unsecured oxygen cylinders being found during the survey.
The facility failed to ensure medication administration was in accordance with orders, specifically regarding Resident #6 and #7 where medications were not available or properly ordered.
The facility failed to ensure the medication administration record was accurate, as evidenced by Resident #1 not having the removal of a lidocain patch performed according to the physician's order.
Mar 12, 2025Other
The facility failed to maintain a safe environment by leaving unsecured oxygen cylinders on the floor in a resident's room. These cylinders were not stored in a proper rack or crate as required. Staff acknowledged that cylinders should never be stored on the floor and noted that oxygen providers sometimes leave them unsecured.
Jan 26, 2023Follow-up
The facility failed to ensure that medication staff met required training and qualification standards. Specifically, a staff member was identified as not meeting the necessary criteria, and the facility must ensure all medication aides and supervisors complete required training and skills validation.
The facility failed to ensure the accurate preparation and administration of medications in accordance with physician orders. Multiple instances were identified where medication orders, such as Gabapentin, Vitamin D3, and Zinc Oxide, required clarification with the physician or correction in the EMAR.
The facility failed to maintain an accurate medication administration record (MAR). Discrepancies were noted regarding discontinued medications, such as Fluconazole and Vitamin C, and incorrect dosages of supplements remaining on the medication cart.
Jan 26, 2023Follow-up
The facility failed to ensure that 2 of 5 sampled staff members had completed the required 5, 10, or 15-hour medication staff training. Specifically, documentation was missing for the 5-hour training for one staff member and no training documentation was found for another.
The facility failed to assure that the preparation and administration of medications and treatments by staff are in accordance with orders by a licensed prescribing practitioner.
Oct 14, 2022Complaint
The facility failed to administer medications as ordered for one resident. Specifically, the facility continued to administer Lexapro at the original dose instead of following titration instructions and failed to initiate the newly ordered Zoloft 25mg once a day.
Jul 21, 2022Other
The facility failed to ensure coordination of care with a primary care provider and mental health provider for a resident experiencing acute behavioral changes. Despite the resident's hospitalization and emergency room visits for aggression and altered mental status, there was no documentation that the physician was notified of these changes, and discharge instructions lacked follow-up care instructions.
Jun 30, 2016Other
The facility failed to maintain resident rooms in the Memory Care unit in a clean, orderly, and hazard-free manner. Specifically, 10 of 14 sampled refrigerators had missing handles with sharp metal projections, thick frost build-up, and worn or dirty gaskets.
Jun 30, 2016Other
The facility failed to maintain refrigerators in the Memory Care unit in a clean and orderly manner. Specifically, several refrigerators had missing handles, sharp metal projecting from screw holes, and thick frost build-up.
The facility failed to ensure proper documentation and completion of the two-step Tuberculosis skin test process for a resident. While the test was eventually read and documented, the process required oversight to ensure compliance with admission requirements.
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References & Resources
Google Maps
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Google Reviews
31 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
NC DHSR — View Official Record
Public-record source of inspection history and licensure data shown on this page
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