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Strong Medicare quality ratings; public reviewers often praise highly skilled and professional therapy teams. Still worth an in-person visit.
based on 45 Google reviews
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These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.
1 finding in latest survey
Rex Rehab & Nursing Care Center has a strong overall Medicare rating. RN hours meet the EveryPlace reference benchmark, which is one useful staffing signal to discuss during a visit. Public reviewers frequently mention: highly skilled and professional therapy teams and compassionate and attentive nursing staff. Review the component ratings and current source records before deciding.
Rex Rehab & Nursing Care Center receives highly polarized feedback, with many families praising the dedicated physical and occupational therapy teams while others report severe neglect and poor facility maintenance. While some patients experience compassionate, professional care, a significant number of reviewers cite slow response times to call bells, unsanitary conditions, and poor communication from management. Families should be aware that experiences appear to vary greatly depending on the specific staff on duty.
Quality Themes
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Concerns
Rating Trends
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Distribution · 46 analyzed
Personalized based on this facility's data
Key Review Excerpts
“Specifically, the team that includes Fantasia, Toya, Sanita, Crystal and Philip have made me sleep comfortably at night knowing that they care for him just like I do when he is at hom”
“My father has only been there for four days. My sister is on the way to go pick him up now against medical advice because he has been left to sit in his own mess five times in one day for almost an hour each time.”
“One example of their follow through was when I discussed something with the PT one afternoon and when I spoke with the NP the next morning and asked about it the NP said that the PT had already checked with her and approved the change.”
This facility meets both EveryPlace staffing reference benchmarks. Higher staffing is generally associated with stronger day-to-day care.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
5
measures
1
measures
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
One family filed a complaint that triggered an inspection finding accident hazards and inadequate supervision, which has since been corrected. Rex Rehab has had recurring issues with medication management, building safety systems, and care planning across multiple surveys. While all deficiencies show planned correction dates, the facility has faced consistent operational challenges that families should discuss during visits to ensure improvements are sustained.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Resident Assessment and Care Planning Deficiencies
Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Assist a resident in gaining access to vision and hearing services.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Federal Penalties
Fine
May 17, 2024
$15,646
Rex Rehab & Nursing Care Center
government
Owners
The New Trustees of the Rex Hospital INC
Owner · Organization
University of North Carolina Health Care System
Owner (parent company) · Organization
Key personnel
Contact this facility directly and verify the details that matter most to your family.
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
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Google Reviews
45 reviews from families & visitors
Official Website
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