Rex Rehab & Nursing Care Center
Strong Medicare quality ratings; families often praise highly skilled and professional therapy teams. Still worth an in-person visit.
based on 45 Google reviews
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What this means for your family
Rex Rehab has a highly regarded therapy team that many families find effective for recovery, but the facility suffers from significant, recurring issues with cleanliness and staff responsiveness. If you choose this facility, we strongly recommend visiting frequently to monitor care quality and ensuring you have direct lines of communication with the therapy and nursing leads to advocate for your loved one.
Google Reviews
Google Reviews
45 reviews on Google“Rex Rehab & Nursing Care Center receives highly polarized feedback, with many families praising the dedicated physical and occupational therapy teams while others report severe neglect and poor facility maintenance. While some patients experience compassionate, professional care, a significant number of reviewers cite slow response times to call bells, unsanitary conditions, and poor communication from management. Families should be aware that experiences appear to vary greatly depending on the specific staff on duty.”
Quality Themes
Tap a score for detailsStrengths
- Highly skilled and professional therapy teams
- Compassionate and attentive nursing staff
- Effective coordination between therapists and medical providers
Concerns
- Slow or non-existent response to call bells (mentioned by 6 reviewers)
- Poor food quality and temperature (mentioned by 5 reviewers)
- Unsanitary facility conditions and aging infrastructure (mentioned by 5 reviewers)
- Understaffing leading to neglect (mentioned by 4 reviewers)
- Rude or unprofessional behavior from some staff members (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 46 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1I noticed the therapy team is highly regarded here; how do they coordinate with the nursing staff to ensure my loved one's care plan remains consistent throughout the day?
- 2Could you walk me through your current process for responding to call bells and how you ensure residents receive timely assistance when they need it?
- 3What steps is the facility taking to improve the dining experience and ensure that meals are served at the proper temperature and meet nutritional preferences?
- 4Given the age of the facility, what is your current plan for ongoing maintenance and housekeeping to ensure a clean and comfortable environment for all residents?
- 5How do you address staffing levels during peak hours to ensure that every resident receives the attention and care they require?
- 6What kind of daily activities or social programs do you offer to keep residents engaged and connected with their peers?
Personalized based on this facility's data
Key Review Excerpts
“Specifically, the team that includes Fantasia, Toya, Sanita, Crystal and Philip have made me sleep comfortably at night knowing that they care for him just like I do when he is at hom”
“My father has only been there for four days. My sister is on the way to go pick him up now against medical advice because he has been left to sit in his own mess five times in one day for almost an hour each time.”
“One example of their follow through was when I discussed something with the PT one afternoon and when I spoke with the NP the next morning and asked about it the NP said that the PT had already checked with her and approved the change.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
5
measures
1
measures
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents with pressure sores (bedsores)
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
One family filed a complaint that triggered an inspection finding accident hazards and inadequate supervision, which has since been corrected. Rex Rehab has had recurring issues with medication management, building safety systems, and care planning across multiple surveys. While all deficiencies show planned correction dates, the facility has faced consistent operational challenges that families should discuss during visits to ensure improvements are sustained.
Aug 21, 2025Routine1
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
May 17, 2024Routine6
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Resident Assessment and Care Planning Deficiencies
Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
May 17, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Mar 23, 2023Routine5
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Assist a resident in gaining access to vision and hearing services.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Federal Penalties
Fine
May 17, 2024
$15,646
Ownership & Operations
Who Operates This Facility
Rex Rehab & Nursing Care Center
government
Ownership & Management
Owners
The New Trustees of the Rex Hospital INC
Owner · Organization
University of North Carolina Health Care System
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
45 reviews from families & visitors
Official Website
Visit unchealth.org
Medicare data downloads
Original nursing home datasets
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