Loading EveryPlace content…
Strong Medicare quality ratings; public reviewers often praise clean and well-maintained facility. Still worth an in-person visit.
based on 320 Google reviews
Email Hillcrest Raleigh at Crabtree Valley to yourself
Get a one-time email with a link to this profile so it is easy to find and share later.
This sends one email and does not add you to a mailing list.
These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.
No Medicare penalties on record · 2 findings in latest survey
Hillcrest Raleigh at Crabtree Valley has a strong overall Medicare rating. RN hours meet the EveryPlace reference benchmark, which is one useful staffing signal to discuss during a visit. Public reviewers frequently mention: clean and well-maintained facility and welcoming and helpful front-desk staff. Review the component ratings and current source records before deciding.
Hillcrest Raleigh at Crabtree Valley receives polarized feedback, with many families praising the clean facility, welcoming front-desk staff, and effective physical therapy programs. However, a significant minority of reviewers report serious concerns regarding inconsistent nursing care, hygiene issues, and poor communication during medical emergencies. Families should carefully weigh the positive reports of staff attentiveness against the recurring complaints about neglect and administrative responsiveness.
Quality Themes
Tap a score for detailsStrengths
Concerns
Rating Trends
Tap a year to see what changed
Distribution · 194 analyzed
Personalized based on this facility's data
Key Review Excerpts
“The staff is very caring and responds to my father’s needs. I highly recommend Hillcrest Raleigh!”
“The facility was very clean & odor free, the staff was friendly, overall I had a really nice visit!”
This facility meets both EveryPlace staffing reference benchmarks. Higher staffing is generally associated with stronger day-to-day care.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
5
measures
3
measures
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents who lost too much weight
Residents who got a urinary tract infection
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Families have filed complaints triggering inspections, including one safety issue that remains unresolved. The facility shows recurring problems with fire safety systems, resident assessment processes, and medication management across multiple surveys. While most deficiencies have correction dates, the pattern of repeated violations in critical safety areas like emergency exits and the outstanding safety complaint warrant careful consideration during your visit.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Install properly constructed windows in hallway walls or doors.
Gas, Vacuum, and Electrical Systems Deficiencies
Have a battery powered remote alarm panel in a location accessible by operating personnel.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use and maintenance of medical gas equipment.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Hillcrest Raleigh at Crabtree Valley
for profit
Owners
Hillcrest Convalescent Center, INC.
Owner · Organization
Hoover, Nadine
Owner (parent company)
Hoover, William
Owner (parent company)
Smith, Lenwood
Owner (parent company)
Smith, Thomas
Owner (parent company)
Smith, Valerie
Owner (parent company)
Tattersall, Crystal
Owner (parent company)
Key personnel
Contact this facility directly and verify the details that matter most to your family.
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
320 reviews from families & visitors
Official Website
Visit hillcrestnc.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Sunrise of Raleigh
< 1 miAssisted Living · Raleigh, NC
Waltonwood Lead Mine
< 1 miAssisted Living · Raleigh, NC
Our Promise Care Homes at Lake Boone Trail
1.1 miAdult Family Home · Raleigh, NC
Val's Place
1.2 miAdult Family Home · Raleigh, NC
Waltonwood Lake Boone
1.3 miAssisted Living · Raleigh, NC
Rex Rehab & Nursing Care Center
1.4 miNursing Home · Raleigh, NC