Hillcrest Raleigh at Crabtree Valley
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 320 Google reviews

Watch Hillcrest Raleigh at Crabtree Valley
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
What this means for your family
Hillcrest Raleigh has a very welcoming atmosphere and a strong therapy team, making it a popular choice for short-term rehab. However, because of the serious, recurring reports of nursing neglect and hygiene issues, we strongly advise families to visit frequently and monitor their loved one's care personally, especially during weekends and evenings.
Google Reviews
Google Reviews
320 reviews on Google“Hillcrest Raleigh at Crabtree Valley receives polarized feedback, with many families praising the clean facility, welcoming front-desk staff, and effective physical therapy programs. However, a significant minority of reviewers report serious concerns regarding inconsistent nursing care, hygiene issues, and poor communication during medical emergencies. Families should carefully weigh the positive reports of staff attentiveness against the recurring complaints about neglect and administrative responsiveness.”
Quality Themes
Tap a score for detailsStrengths
- Clean and well-maintained facility
- Welcoming and helpful front-desk staff
- Effective physical and occupational therapy
- Professional and attentive nursing staff
Concerns
- Inconsistent or neglectful nursing care (mentioned by 9 reviewers)
- Poor hygiene and cleanliness in patient rooms (mentioned by 5 reviewers)
- Inadequate or poor quality food (mentioned by 4 reviewers)
- Slow response times to patient needs (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 194 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given that physical and occupational therapy are frequently highlighted as strengths here, how do you integrate those services into a resident's daily routine?
- 2I noticed some feedback regarding room cleanliness; could you walk me through your daily housekeeping schedule and how you ensure high standards for resident living spaces?
- 3With medication management being a critical part of care, what specific protocols do you have in place to ensure accuracy and timely administration for residents?
- 4How do you monitor and improve response times when a resident uses their call light, especially during overnight or shift-change hours?
- 5Could you share how your dining team gathers feedback on meal quality and how you accommodate specific dietary preferences or nutritional needs?
- 6Regarding the recent state health inspection, could you explain the steps the facility has taken to address the identified deficiency and prevent future occurrences?
Personalized based on this facility's data
Key Review Excerpts
“The staff is very caring and responds to my father’s needs. I highly recommend Hillcrest Raleigh!”
“My mother was in this facility for a while after she broke some bones in a fall. Beware if your elderly loved one has dementia and ends up here. I witnessed abuse of a resident by a staff member... I witnessed neglect.”
“The facility was very clean & odor free, the staff was friendly, overall I had a really nice visit!”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
6
measures
1
measures
Residents whose walking got worse
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents who lost too much weight
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints triggering inspections, including one safety issue that remains unresolved. The facility shows recurring problems with fire safety systems, resident assessment processes, and medication management across multiple surveys. While most deficiencies have correction dates, the pattern of repeated violations in critical safety areas like emergency exits and the outstanding safety complaint warrant careful consideration during your visit.
Dec 9, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Mar 20, 2025Routine1
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Dec 15, 2023Routine15
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Install properly constructed windows in hallway walls or doors.
Gas, Vacuum, and Electrical Systems Deficiencies
Have a battery powered remote alarm panel in a location accessible by operating personnel.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use and maintenance of medical gas equipment.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Dec 15, 2023Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Sep 16, 2022Routine10
Resident Assessment and Care Planning Deficiencies
Assure that each resident’s assessment is updated at least once every 3 months.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Assessment and Care Planning Deficiencies
Assess the resident completely in a timely manner when first admitted, and then periodically, at least every 12 months.
Resident Assessment and Care Planning Deficiencies
Assess the resident when there is a significant change in condition
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Environmental Deficiencies
Provide bedrooms that don't allow residents to see each other when privacy is needed.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Ownership & Operations
Who Operates This Facility
Hillcrest Raleigh at Crabtree Valley
for profit
Ownership & Management
Owners
Hillcrest Convalescent Center, INC.
Owner · Organization
Hoover, Nadine
Owner (parent company)
Hoover, William
Owner (parent company)
Smith, Lenwood
Owner (parent company)
Smith, Thomas
Owner (parent company)
Smith, Valerie
Owner (parent company)
Tattersall, Crystal
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
320 reviews from families & visitors
Official Website
Visit hillcrestnc.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Nearby Alternatives
Waltonwood Lead Mine
< 1 miAssisted Living · Raleigh, NC
The Covington
1.9 miAssisted Living · Raleigh, NC
Morningside of Raleigh
2.2 miAssisted Living · Raleigh, NC
Val's Place at Brookhaven
2.3 miAdult Family Home · Raleigh, NC
Lynndale Senior Living Home
3.0 miAdult Family Home · Raleigh, NC
Serenity Falls Family Care Home
3.0 miAdult Family Home · Raleigh, NC