Brighton Gardens of Raleigh
Limited public data on Brighton Gardens of Raleigh. Call, tour, and ask to meet current residents' families — your own impression matters most.
based on 25 Google reviews
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What this means for your family
This facility offers excellent physical therapy and has several standout caregivers who provide truly compassionate end-of-life and long-term care. However, families should be cautious of high costs and should specifically investigate current staffing levels and management's responsiveness to care protocols, as recent reviews suggest significant inconsistencies.
Google Reviews
Google Reviews
25 reviews analyzed“Families may find comfort in the compassionate, long-term caregivers and the high quality of physical and occupational therapies available. However, significant concerns exist regarding inconsistent staffing levels, high pricing relative to local competitors, and a perceived lack of administrative oversight during critical care transitions.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and skilled frontline caregivers
- Effective physical and occupational therapy services
- Clean and well-maintained resident rooms
- Welcoming atmosphere for visiting families
Concerns
- Inconsistent staffing and high turnover (mentioned by 3 reviewers)
- High pricing compared to comparable local facilities (mentioned by 2 reviewers)
- Lack of administrative communication and oversight (mentioned by 2 reviewers)
Rating Trends
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Distribution
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1It is wonderful to see how much the management engages with the community online; how does that same level of responsiveness translate to day-to-day communication with families?
- 2We have heard great things about the skill of your frontline caregivers, but how do you ensure consistent staffing levels and continuity of care for the residents?
- 3Since we are looking for a great lifestyle, could you tell us more about the daily activity calendar and how you ensure residents stay engaged with meaningful events?
- 4We want to make sure our loved one is well-supported; what is the specific protocol for handling medical emergencies or changes in health status during the night?
- 5The dining experience is so important for quality of life, so could you describe the current meal service and how much input residents have in the menu?
- 6With the physical and occupational therapy services being a known strength here, how closely do the therapists work with the daily care team to support resident mobility?
Personalized based on this facility's data
Key Review Excerpts
“During that time, she was treated with kindness by a skilled and compassionate staff who clearly cared about her well-being.”
“My client has been a resident here for over nine months. In that time, she has shown remarkable improvement in her strength, thanks to the excellent physical and occupational therapies she receives.”
“The staff taking care of her were all lovely. Jewilus Stephens, Princess Burton, Tanya Thomas, Shemeka Jackson, Sharon Burnett, Crystal Brown, Haley Poole and Angela Lane were Angels.”
State Inspection History
State Inspections
Source: NC Division of Health Service Regulation
Aug 22, 2024Other
The facility failed to maintain a safe environment due to unsecured oxygen tanks. Multiple observations across four resident rooms revealed numerous portable oxygen cylinders sitting upright on the floor without being secured in a rack, cart, or holder.
Aug 22, 2024Other
The facility failed to maintain a safe environment due to unsecured oxygen tanks. Multiple observations across several resident rooms revealed portable oxygen cylinders sitting upright on the floor instead of being secured in a rack, cart, or holder.
The facility failed to respond to resident calls for assistance in a timely manner. A resident reported not using their call pendant due to slow response times, and staff admitted that residents often waited longer than 30 minutes for assistance.
Oct 30, 2023Complaint
The facility failed to provide adequate supervision for a resident with dementia, confusion, and wandering behaviors. This lack of supervision resulted in the resident exiting the facility with a walker, crossing a busy city street, and falling where they remained until discovered by a passing bus.
May 13, 2022Other
The facility failed to ensure that two of two sounding exit door alarms and locks accessible to residents were properly functioning and audible to staff in the Special Care Unit. This failure occurred in a unit where a resident had previously been able to elope.
May 13, 2022Other
The facility failed to ensure that two of two sounding exit door alarms and locks accessible to residents were properly working and at a sufficient volume for staff to hear in the Special Care Unit. This failure occurred in a unit where a resident with wandering behaviors was able to elope.
Aug 22, 2019Other
The facility failed to ensure 8 ounces of milk was served twice daily to residents in the Assisted Living Unit (ALU) and Special Care Unit (SCU). Observations and interviews revealed that milk was often only provided during breakfast if residents were eating cereal, and residents frequently had to ask for milk themselves during lunch and dinner.
Aug 22, 2019Other
The facility failed to ensure that 8 ounces of milk was served twice daily to residents on the Assisted Living Unit (ALU) and the Special Care Unit (SCU). Observations and interviews revealed that milk was not offered during lunch or dinner, and residents often had to specifically ask for it. In some instances, milk was only provided during breakfast if the resident was eating cereal.
Aug 19, 2016Follow-up
The facility failed to equip two exit gates for the special care unit courtyard with sounding devices that activate when opened. This lack of notification resulted in two residents with dementia exiting the courtyard unsupervised and being found by maintenance staff near the employee parking lot.
Contact
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
25 reviews from families & visitors
Medicare data downloads
Original nursing home datasets
NC DHSR — View Official Record
Public-record source of inspection history and licensure data shown on this page
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