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Public Google reviewers rate this highly and often mention clean, well-maintained building. Schedule a visit to confirm the fit.
based on 42 Google reviews
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Public Google reviewers rate Waltonwood at Royal Oak highly. Reviewers highlight: clean, well-maintained building, warm and welcoming reception staff. Reviewer identity is not verified, and online reviews may not capture everything. Schedule a visit to assess the fit directly.
Waltonwood at Royal Oak is frequently praised for its beautiful, clean facility and a generally warm, attentive staff that helps residents transition smoothly. However, families have raised serious concerns regarding the coordination of medical care, inconsistent housekeeping, and occasional reports of unprofessional or rude behavior by specific staff members. While many residents and families report a high quality of life, there are notable inconsistencies in service levels and communication that prospective families should investigate.
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Key Review Excerpts
“The problem is coordination of medical care which is why we trust our loved ones to this place. We have been there over a year and still no coordination between PCP and Waltonwood.”
“Housekeeping is hit or miss, laundry is not always put in a bag in my sisters room so it stinks, one member of care team is rude to me and calls my sister by her last name.”
“The staff has been nothing but exceptional. The med techs and nurses are kind and caring. The director, Fatou, answers questions and concerns promptly.”
Source: MI Dept. of Licensing & Regulatory Affairs
Key Findings
Recent inspections have identified concerns regarding the consistency of specialized catheter care and delays in medication administration due to delivery issues. Additionally, some resident service plans lacked specific behavioral instructions, and a kitchen thermometer was missing from the walk-in freezer.
Resident A's catheter care was not consistent with his service plan (specifically regarding the prescribed vinegar and water soak for the nighttime bag).
There were errors with Resident A's medications.
The facility kitchen lacked an internal thermometer in the walk-in freezer.
Resident D did not receive prescribed Levothyroxine and other medications for several days (06/25/2025-06/28/2025) due to waiting for medication delivery.
Resident F's Medication Administration Record (MAR) lacked the initials of the individual who administered the 6:00am dose of Lorazepam on 06/27/2025.
Resident service plans (Residents F, C, and G) lacked detailed information on how anxiety/agitation is demonstrated and whether nonpharmaceutical interventions should be used before administering Lorazepam.
No deficiencies are reported in this inspection record.
No deficiencies are reported in this inspection record.
Waltonwood at Royal Oak, L.L.C.
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MI LARA — View Official Record
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