Mission Point Nursing & Physical Rehabilitation Ce
On Medicare Special Focus status, a serious quality warning. Visit in person and ask tough questions before deciding.
based on 47 Google reviews
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What this means for your family
While some families report success with the facility's physical therapy programs, the recent, consistent reports of neglect, hygiene failures, and medication delays are highly concerning. We strongly advise families to conduct unannounced visits during weekends or evenings to verify staffing levels and quality of care before making a decision.
Google Reviews
Google Reviews
47 reviews on Google“Mission Point Nursing & Physical Rehabilitation Center receives highly polarized feedback, with some families praising the therapy team and staff attentiveness while others report severe neglect and administrative issues. Recurring complaints focus on poor communication, inadequate staffing levels, and failures in basic hygiene and medical care. Families considering this facility should be aware of the significant inconsistency in care quality described by residents and their relatives.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical therapy services
- Clean and well-maintained facility
- Engaging activities and entertainment
- Some staff members described as kind and attentive
Concerns
- Neglect of basic hygiene and patient care (soiled linens, lack of feeding) (mentioned by 5 reviewers)
- Understaffing and slow response times to call lights (mentioned by 4 reviewers)
- Poor administrative communication and billing transparency (mentioned by 3 reviewers)
- Unprofessional or rude staff behavior (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 47 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed the facility is very well-maintained; could you tell me more about your daily routine for linen changes and ensuring resident hygiene is consistently addressed?
- 2Since physical therapy is a known strength here, how do you coordinate therapy schedules with the nursing staff to ensure my loved one isn't too tired for their sessions?
- 3What specific protocols do you have in place to ensure call lights are answered promptly, especially during shift changes or busy meal times?
- 4Could you walk me through your process for medication management and how you communicate any changes in a resident's medication to the family?
- 5What kind of engaging activities or entertainment do you have planned for the residents this month to keep them socially active?
- 6How does the administration handle communication with families regarding billing or updates on a resident's care plan to ensure we are always on the same page?
Personalized based on this facility's data
Key Review Excerpts
“My son was brought to the facility and complained that he was in pain at 1130. When I arrived at 530pm he had not received his medication!”
“They don’t feed your love one, they also steal your loved ones belongings, clothing, this place need too shut down.. my uncle was in his place and we went to visit him every day he had soiled in his adult diaper.”
“Mission Pointe has kind, attentive nursing staff. The wonderful new Nursing Home Administrator has made some positive changes. Staff is well trained. The building is clean. The food is good.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 16 measures
14
measures
1
measures
1
measures
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Mission Point has a concerning pattern of 83 deficiencies across 10 surveys, with most (53) triggered by family complaints. The facility repeatedly struggles with protecting residents from abuse and neglect, maintaining safe environments free from hazards, and infection control. Recent violations through December 2024 show ongoing safety and medication management issues, though the facility claims to correct cited problems.
Feb 18, 2026Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Dec 4, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Dec 4, 2025Routine11
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Prevent the use of unnecessary psychotropic medications or use medications that may restrain a resident's ability to function.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Environmental Deficiencies
Have enough outside ventilation via a window or mechanical ventilation, or both.
Sep 3, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Jun 11, 2025Routine9
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Administration Deficiencies
Provide timely, quality laboratory services/tests to meet the needs of residents.
Quality of Life and Care Deficiencies
Provide routine and 24-hour emergency dental care for each resident.
Jun 11, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Federal Penalties
Payment Denial
May 15, 2024
39-day denial
Fine
Jul 31, 2023
$3,147
Fine
Jun 9, 2023
$336,490
Payment Denial
Jun 9, 2023
53-day denial
Ownership & Operations
Who Operates This Facility
Mission Point Nursing & Physical Rehabilitation Ce
for profit
Chain Affiliation
Mission Point Healthcare Services
22 facilities nationwide
Ownership & Management
Owners
Mission Point Metro Holding LLC
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
47 reviews from families & visitors
Official Website
Visit certushc.com
Medicare data downloads
Original nursing home datasets
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