Greenfield Rehab and Nursing Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 73 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Above-median deficiencies (17 vs median 8.0)
- High staff turnover (58%)
Below average in MI · Below recommended RN staffing · Below chain average · $485,076 in fines
What this means for your family
While some families report positive experiences with specific staff members and the physical therapy team, the frequency of reports regarding neglect, understaffing, and poor facility maintenance is alarming. We strongly advise you to conduct an unannounced visit during evening or weekend hours to observe staffing levels and cleanliness for yourself before making a decision.
Google Reviews
Google Reviews
73 reviews on Google“Greenfield Rehab and Nursing Center receives highly polarized feedback, with some families praising specific staff members for their compassion and others reporting severe neglect and unprofessionalism. Common complaints include chronic understaffing, poor communication from management, and concerns regarding the physical condition of the facility. While some residents report successful rehabilitation, others describe substandard care, including delayed medication and hygiene issues.”
Quality Themes
Tap a score for detailsStrengths
- Dedicated individual staff members
- Effective physical therapy department
- Responsive concierge and admissions staff
- Cleanliness in specific areas
Concerns
- Severe understaffing leading to neglect (mentioned by 9 reviewers)
- Poor communication and lack of responsiveness from management (mentioned by 6 reviewers)
- Unsanitary facility conditions and maintenance issues (mentioned by 5 reviewers)
- Inconsistent or cold food quality (mentioned by 4 reviewers)
- Delayed medication administration (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 75 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1I've heard wonderful things about your physical therapy department; could you tell me more about how the therapists work with residents to maintain their mobility?
- 2With the admissions team being so responsive, what is the process for keeping families updated on any changes in a resident's condition?
- 3How does the nursing team ensure that medications are administered accurately and on a consistent schedule every day?
- 4What specific steps is the facility taking to address recent maintenance and cleanliness concerns to ensure a comfortable environment for residents?
- 5Could you describe the daily activity calendar and how you ensure residents stay engaged and socially connected?
- 6How does the management team handle communication with families to ensure we are always kept in the loop regarding care plans?
Personalized based on this facility's data
Key Review Excerpts
“My 93 year old Dad was transferred here from the hospital for rehabilitation in July. Substandard does not begin to describe his experience. He was there for 9 days and physical therapy was only done once after I questioned why he wasn’t being treated.”
“The nurses and staff were all incredibly knowledgeable and skilled, and they took the time to explain everything to me in terms that I could understand.”
“My husband was a resident for almost a year. I was immediately impressed by the professionalism, compassion and excellent care provided by the staff. This facility is organized with staff who 'works as a team' to provide comfort and care for the residents.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
4
measures
1
measures
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Greenfield Rehab and Nursing Center has a concerning pattern of repeated problems in critical areas, with families filing 33 complaints triggering federal inspections. The facility repeatedly struggles with protecting residents from abuse and neglect, maintaining safe environments, and proper medication management. Most troubling, the same safety and abuse protection issues persist across multiple years and complaint investigations, suggesting ongoing systemic problems despite correction claims.
Mar 10, 2026Complaint2
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Oct 7, 2025Complaint1
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Jul 25, 2025Routine13
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Ensure the activities program is directed by a qualified professional.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Jul 25, 2025Complaint4
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Administration Deficiencies
Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Apr 24, 2025Complaint2
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Jan 15, 2025Complaint3
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Federal Penalties
Fine
Jul 25, 2025
$234,637
Payment Denial
Jul 25, 2025
7-day denial
Fine
Oct 23, 2024
$39,585
Fine
Apr 24, 2024
$67,080
Payment Denial
Apr 24, 2024
14-day denial
Ownership & Operations
Who Operates This Facility
Greenfield Rehab and Nursing Center
for profit
Chain Affiliation
Optalis Health & Rehabilitation
37 facilities nationwide
Chain avg rating: 2.5/5 · Rank 30 of 37
Ownership & Management
Owners
Patel, Pinal
Owner
Shah, Nayana
Owner
Dunn, Charles
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Shah, Hemant
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
73 reviews from families & visitors
Official Website
Visit optalishealthcare.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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