Walnut Creek Nursing Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 130 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (1/5 stars)
- Above-median deficiencies (18 vs median 8.0)
- High staff turnover (68%)
- High RN turnover (90%)
Bottom 25% in OH · Below recommended RN staffing · Below chain average · $8,648 in fines
What this means for your family
While some families report positive experiences with specific staff members, the facility is currently experiencing a high volume of concerning reports regarding neglect, hygiene, and staffing shortages. We strongly advise families to conduct an unannounced visit and specifically observe the nurse-to-patient ratio and the condition of common areas before making a decision.
Google Reviews
Google Reviews
130 reviews on Google“Walnut Creek Nursing Center receives highly polarized reviews, with some families praising the facility's beautiful campus and specific staff members, while others report severe neglect and systemic issues. Critical concerns consistently include chronic understaffing, reliance on temporary agency workers, poor communication from management, and inadequate hygiene and medical care for residents. Families considering this facility should be aware of the significant divide between the positive experiences of some and the alarming reports of neglect from others.”
Quality Themes
Tap a score for detailsStrengths
- Beautiful, well-maintained campus
- Some highly dedicated and compassionate individual staff members
- Engaging holiday and social events
- Effective physical therapy department for some residents
Concerns
- Chronic understaffing and reliance on temporary agency staff (mentioned by 14 reviewers)
- Neglect of basic hygiene (bed sores, soiled clothing/linens, lack of bathing) (mentioned by 10 reviewers)
- Poor communication and lack of responsiveness from management (mentioned by 7 reviewers)
- Poor food quality and cold meals (mentioned by 6 reviewers)
- Medication management errors or delays (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 136 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Given the reliance on temporary agency staff, what specific steps are you taking to ensure consistency in care and familiarity with my loved one's personal needs?
- 2I noticed concerns regarding hygiene and bathing schedules; could you walk me through your daily protocols for ensuring residents are kept clean and comfortable?
- 3With the current staffing ratings, how do you ensure that medication management remains accurate and that doses are delivered on time without delays?
- 4The campus is beautiful, but I’ve heard mixed feedback about the dining experience; what improvements are being made to ensure meals are served at the proper temperature and meet nutritional preferences?
- 5Communication is very important to our family; what is the official process for us to receive timely updates from management regarding any changes in my loved one's health or daily status?
- 6I see you host some wonderful holiday and social events; how do you integrate these activities for residents who may have more limited mobility or higher care needs?
Personalized based on this facility's data
Key Review Excerpts
“The facility is also very under staffed. A nurse was always difficult to locate. I would not recommend Walnut Creek.”
“My father cannot feed or care for himself and should be on the 2 hour check schedule. That is not happening. He has bed sores and has fallen out of his bed due to trying to shift off of the pain from the sores.”
“The care and communication has been excellent. The nurses and aides are patient, kind and care about the residents. A nurse named Beth consistently goes above and beyond for my dad and family.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
8
measures
1
measures
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents on antipsychotic medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has concerning patterns with 23 complaints from families triggering investigations. The most frequent issues involve accident prevention and safety, medication management errors, and care planning problems. Recent complaints in 2024-2026 continue to cite medication errors, safety hazards, and infection control failures, suggesting ongoing care quality concerns despite reported corrections.
Feb 25, 2026Complaint2
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Jan 14, 2026Complaint9
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food prepared in a form designed to meet individual needs.
Oct 27, 2025Complaint2
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
May 28, 2025Complaint1
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Mar 20, 2025Routine6
Smoke Deficiencies
Have an alternate power supply for its alarm system.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Mar 20, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Federal Penalties
Fine
Jul 6, 2023
$8,648
Ownership & Operations
Who Operates This Facility
Walnut Creek Nursing Center
for profit
Chain Affiliation
Lionstone Care
22 facilities nationwide
Chain avg rating: 2.6/5 · Rank 13 of 22
Ownership & Management
Owners
Lionstone Carnation Opco Holdings, LLC
Owner · Organization
Kazarnovsky, Solomon
Owner (parent company)
Stein, Abba
Owner (parent company)
Klugman, Jacob
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Stein, Shalom
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Sternbuch, Daniel
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
130 reviews from families & visitors
Official Website
Visit wcreekoh.com
Medicare data downloads
Original nursing home datasets
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