Sycamore Trails Post Acute
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 14 Google reviews
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What this means for your family
While the facility is undergoing renovations and leadership changes that have benefited some short-term rehab patients, the reports of neglect for long-term residents are concerning. If you consider this facility, conduct an unannounced visit to observe the cleanliness and staff interaction levels, and specifically ask how they monitor daily hygiene and nutritional intake.
Google Reviews
Google Reviews
14 reviews on Google“Sycamore Trails Post Acute presents a polarized environment, with recent reviews highlighting a significant divide between those praising new management and those reporting severe neglect. While some visitors note positive changes and renovations under new leadership, multiple family members of long-term residents report serious concerns regarding hygiene, weight loss, and inadequate basic care.”
Quality Themes
Tap a score for detailsStrengths
- Visible building renovations
- Effective short-term rehab outcomes
- Proactive new leadership team
Concerns
- Inadequate resident hygiene and grooming (mentioned by 2 reviewers)
- Poor nutritional care and weight loss (mentioned by 2 reviewers)
- High staff turnover and inconsistent care (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 16 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed the building is undergoing some nice renovations; how are these improvements impacting the daily environment and comfort for residents?
- 2With the new leadership team in place, what specific steps are you taking to ensure more consistent staffing and reliable daily care for residents?
- 3I understand that maintaining proper nutrition and healthy weight is vital; could you walk me through how you monitor resident dietary needs and ensure they are actually eating their meals?
- 4Hygiene and grooming are very important to our family; what is your daily process for assisting residents with these personal care tasks to ensure they feel their best?
- 5Given the current staffing levels, how do you ensure that medication management remains accurate and timely for every resident?
- 6I appreciate that you actively engage with online feedback; how do you use that input to improve the quality of life and communication for families here?
Personalized based on this facility's data
Key Review Excerpts
“My loved one is losing weight by the weeks, there is no way that the staff is making sure that they are properly being fed or teeth getting brushed or even a shower.”
“My father was here for a short term rehab stay after a fall at home. He was very weak and barely walking when he admitted. At the end of his stay he was able to walk around the facility and discharge home.”
“This facility has gone in a downward spiral over the years. When it comes to care for the residents and the upkeep of the facility it is below the bare minimum.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
6
measures
3
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for the flu
Residents whose walking got worse
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed 24 complaints triggering inspections, indicating ongoing concerns about care quality. The facility shows persistent problems with medication management, safety hazards, and infection control across multiple surveys from 2019 to 2024. While all deficiencies report correction dates, the recurring nature of similar issues—particularly with pharmacy services appearing in nearly every survey—suggests systemic challenges that may impact resident wellbeing and safety.
Jun 24, 2025Routine5
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Dec 30, 2024Complaint2
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Nov 18, 2024Complaint2
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Sep 26, 2024Complaint2
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Sep 4, 2024Complaint1
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Jun 27, 2024Complaint3
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Quality of Life and Care Deficiencies
Ensure the activities program is directed by a qualified professional.
Federal Penalties
Fine
Jun 27, 2024
$11,037
Ownership & Operations
Who Operates This Facility
Sycamore Trails Post Acute
for profit
Chain Affiliation
Pacs Group
279 facilities nationwide
Chain avg rating: 2.9/5 · Rank 101 of 260
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
14 reviews from families & visitors
Official Website
Visit sycamoretrailspa.com
Medicare data downloads
Original nursing home datasets
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