Bethany Village
Strong Medicare quality ratings; families often praise beautiful, well-maintained campus. Still worth an in-person visit.
based on 54 Google reviews
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What this means for your family
Bethany Village offers a high-quality environment for independent living, but families considering rehab or skilled nursing should exercise extreme caution. Multiple reviewers have reported critical issues with understaffing, poor hygiene, and unresponsive management. We strongly recommend visiting in person during off-hours to observe staffing levels and asking specifically about their infection control protocols before committing.
Google Reviews
Google Reviews
54 reviews on Google“Bethany Village presents a significant divide in experiences, with long-term independent living residents often praising the community's beauty and social activities, while families of rehab and nursing care patients report serious concerns regarding understaffing, hygiene, and communication. While some families feel their loved ones are in a secure and caring environment, others describe a facility that is poorly managed, overpriced, and prone to neglecting basic care needs.”
Quality Themes
Tap a score for detailsStrengths
- Beautiful, well-maintained campus
- Active social and event calendar
- Strong independent living community
- Some highly dedicated individual nursing staff
Concerns
- Chronic understaffing leading to neglected care (mentioned by 6 reviewers)
- Poor communication and lack of responsiveness from management (mentioned by 4 reviewers)
- Unprofessional or rude staff behavior (mentioned by 4 reviewers)
- Hygiene and infection control lapses (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 56 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the size of the campus, what specific steps does management take to ensure consistent communication with families regarding their loved one's daily care?
- 2I noticed the facility has a very active social calendar; how do you ensure residents in nursing care are consistently supported and encouraged to participate in these events?
- 3With staffing being a common challenge in the industry, what is your current strategy for maintaining consistent, high-quality care coverage across all shifts?
- 4How does your nursing team coordinate with families to ensure medication management is handled accurately and transparently?
- 5I see you occasionally respond to feedback online; how does that feedback loop influence the way you train staff on professional communication and resident interaction?
- 6What protocols are currently in place to maintain high standards of hygiene and infection control in the nursing units?
Personalized based on this facility's data
Key Review Excerpts
“My mom was a recent patient here. She fell and broke her hip and was sent here after her hospital stay. While there her wound got infected, she got covid and was quarantined for 10 days. She got very little PT, and quite a few of the nurses acted put upon when questioned about her case.”
“I don’t fully agree with management and the way they run this place sometimes because 50 residents with one nurse is a bit ridiculous but the night shift team on woodview is AWESOME!!!!”
“My poor mother has been stuck in there since 2020 and I mean “stuck”. They refuse to acknowledge my POA over her healthcare and therefore my sister who placed her there is in charge. I try calling her and all they can tell me she is not always answering her calls.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
1
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Residents on antipsychotic medication
Residents needing more daily help over time
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Bethany Village shows a mixed record with 13 deficiencies across recent surveys, including one complaint-triggered issue regarding resident dignity and personal possessions. The facility has recurring problems with fire safety systems, building maintenance, and electrical systems, with some issues like medical gas storage appearing multiple times. All deficiencies have correction dates, suggesting the facility addresses problems when identified, though the pattern of safety-related violations warrants attention during your visit.
Mar 2, 2025Complaint1
Resident Rights Deficiencies
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Oct 27, 2022Routine6
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Emergency Preparedness Deficiencies
Provide emergency officials' contact information.
Oct 31, 2019Routine5
Egress Deficiencies
Have corridors or aisles that are unobstructed and are at least 8 feet in width.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have restrictions on the use of highly flammable decorations.
Miscellaneous Deficiencies
Provide properly sized and located linen or trash receptacles.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Ownership & Operations
Who Operates This Facility
Bethany Village
for profit
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
54 reviews from families & visitors
Official Website
Visit bethanylutheranvillage.org
Medicare data downloads
Original nursing home datasets
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