Kettering Heights Post Acute
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 45 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low staffing rating (2/5 stars)
- High staff turnover (58%)
Above average in OH · Below recommended RN staffing · Chain outperformer · No penalties on record
What this means for your family
While the therapy department is frequently praised for helping patients regain independence, the facility has significant, recurring issues with basic care, hygiene, and call-light response times. If you choose this facility, ensure you have a family member present frequently to monitor medication administration and hygiene, as communication regarding patient health status appears to be a major weakness.
Google Reviews
Google Reviews
45 reviews on Google“Kettering Heights Post Acute receives highly polarized feedback, with some families praising the therapy team and administrative responsiveness, while others report severe neglect and hygiene issues. Critical concerns include long wait times for call lights, poor communication regarding medical status, and inconsistent standards of cleanliness and personal care. Families considering this facility should be aware of the significant disparity between positive experiences and reports of staff negligence.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy team
- Responsive administrative leadership
- Some staff members noted as compassionate and attentive
Concerns
- Excessive wait times for call light response (mentioned by 5 reviewers)
- Poor hygiene and lack of room cleaning (mentioned by 4 reviewers)
- Inconsistent or negligent medical care/medication management (mentioned by 4 reviewers)
- Lack of communication regarding patient health changes (mentioned by 3 reviewers)
- Missing personal belongings (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 46 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given the current staffing levels, what is your facility's protocol for ensuring call lights are answered in a timely manner?
- 2Could you walk me through your housekeeping schedule and how you ensure that resident rooms maintain a high standard of cleanliness and hygiene?
- 3What specific systems do you have in place to ensure medication management is accurate and that family members are kept informed of any changes in a resident's health status?
- 4I noticed your therapy team is highly regarded; how do they coordinate with nursing staff to ensure a resident's progress is consistent throughout the day?
- 5What measures are in place to help residents keep track of their personal belongings and ensure they remain secure within their rooms?
- 6I see that you actively engage with feedback online; how do you use input from families to improve the daily dining and social activities for residents?
Personalized based on this facility's data
Key Review Excerpts
“The therapy team is phenomenal- they got her up and moving, continuously encouraging her and building her confidence back up to walk again on her own and get her independence back.”
“The staff started leaving biohazard bags full of soiled materials in the corner. I come to check on my grandpa and he's unresponsive. Clearly acting strangely and differently from his baseline. No one reached out or let us know he was acting strangely.”
“Everyone at this facility was great to work with. We only had one issue with a new nurse who decided it was OK to overrule a POA on care. The director Mallory listened and took swift action.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
4
measures
5
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents who lost too much weight
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has significant care concerns, with 20 complaint-triggered deficiencies indicating families have reported problems to authorities. The most recurring issues involve medication management, pressure ulcer care, and maintaining proper treatment standards according to resident needs. While all deficiencies show correction dates, the pattern of repeated medication and care problems across multiple years suggests ongoing challenges in these critical areas.
Mar 20, 2026Complaint2
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Jan 5, 2026Complaint1
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Aug 12, 2025Complaint3
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Resident Rights Deficiencies
Let each resident or the resident's legal representative access or purchase copies of all the resident's records.
Jan 7, 2025Complaint4
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Oct 29, 2024Complaint4
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Sep 23, 2024Complaint1
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Ownership & Operations
Who Operates This Facility
Kettering Heights Post Acute
for profit
Chain Affiliation
Pacs Group
279 facilities nationwide
Chain avg rating: 2.9/5 · Rank 52 of 260
Ownership & Management
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
45 reviews from families & visitors
Official Website
Visit ketteringheightspa.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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