Sycamorespring of Miamisburg
Strong Medicare quality ratings; families often praise modern, clean, and well-maintained facility. Still worth an in-person visit.
based on 96 Google reviews
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What this means for your family
While the physical therapy department is highly effective and the facility is modern, there is a consistent pattern of reports regarding slow response times and poor communication. If you choose this facility, ensure you have a family member present frequently to advocate for your loved one's needs, especially regarding medication management and hygiene.
Google Reviews
Google Reviews
96 reviews on Google“Sycamorespring of Miamisburg presents a stark contrast in reviews, with many praising the modern, clean facility and effective physical therapy team. However, a significant number of families report critical failures in basic care, including severe understaffing, slow response times to call lights, and poor communication regarding medical status and billing. Potential families should be aware that while the environment is physically appealing, the consistency of patient care and staff responsiveness is frequently described as unreliable.”
Quality Themes
Tap a score for detailsStrengths
- Modern, clean, and well-maintained facility
- Effective and dedicated physical/occupational therapy team
- Friendly and welcoming front-office staff
Concerns
- Severe understaffing leading to long wait times for call lights (mentioned by 9 reviewers)
- Poor communication from administrative and nursing staff regarding patient status (mentioned by 5 reviewers)
- Medication errors and failure to follow care routines (mentioned by 4 reviewers)
- Inadequate hygiene and toileting assistance (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 100 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your team is very active in responding to online feedback; how do you use that family input to improve daily communication and care coordination?
- 2With the facility being modern and well-maintained, how do you ensure that same level of attention is applied to the timely assistance of residents when they use their call lights?
- 3Given the high praise for your therapy team, how do you integrate their rehabilitation goals into the daily routines and hygiene assistance provided by the nursing staff?
- 4What specific protocols are in place to ensure accuracy in medication management and to keep families updated on any changes in a resident's health status?
- 5Since your memory care program is a key focus for us, could you walk me through how you maintain consistent care routines and staffing support for those specific residents?
- 6How does your nursing team balance the current staffing levels to ensure that residents receive prompt, personalized attention throughout the day and night?
Personalized based on this facility's data
Key Review Excerpts
“My mom was sent there from hospital at 2pm and nobody came to gives meds food or drink and after calling them finally brought a a cup of ice no water no cup no food nothing an her blood pressure was over 200”
“My father-in-law was there for rehab after a partial hip replacement. He also has dementia and requires extra care. While under the care of their staff, he fell three times within a week. Once requiring a trip to the ER.”
“After 10 months of Sycamorespring rehabilitation he is beginning to walk with a walker! David, Mary and the other therapists are amazing! We will forever be grateful for their expertise and dedication!”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
3
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents needing more daily help over time
Residents whose walking got worse
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows recurring issues with fire safety and medication management, with 32 deficiencies across five surveys, including three complaint-triggered investigations where families filed reports. The most frequent problems involve fire alarm systems, sprinkler maintenance, and medication errors, with some fire safety issues persisting across multiple years (2019-2024). While all deficiencies have correction dates, the pattern of repeated fire safety violations and recent family complaints about resident rights and infection control warrant careful consideration.
Sep 18, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nov 12, 2024Complaint2
Resident Rights Deficiencies
Not transfer or discharge a resident without an adequate reason; and must provide documentation and convey specific information when a resident is transferred or discharged.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Oct 10, 2024Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Feb 15, 2024Routine4
Smoke Deficiencies
Follow proper procedures when the fire alarm was out of service for more than 4 hours.
Smoke Deficiencies
Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Mar 5, 2020Routine7
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Follow proper procedures when the fire alarm was out of service for more than 4 hours.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Feb 20, 2019Routine18
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Miscellaneous Deficiencies
Have restrictions on the use of portable space heaters.
Gas, Vacuum, and Electrical Systems Deficiencies
Have power receptacles that are properly grounded.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Rights Deficiencies
Notify the resident or the resident’s representative in writing how long the nursing home will hold the resident’s bed in cases of transfer to a hospital or therapeutic leave.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Ownership & Operations
Who Operates This Facility
Sycamorespring of Miamisburg
for profit
Chain Affiliation
Carespring
16 facilities nationwide
Chain avg rating: 4.2/5 · Rank 5 of 16 (Best)
Ownership & Management
Owners
Carespring Health Care Holdings Lp
Owner · Organization
Barry N Bortz 06042009 Tr
Owner (parent company) · Organization
Bortz Family Irrevocable T/a
Owner (parent company) · Organization
Eppers, David
Owner (parent company)
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
96 reviews from families & visitors
Official Website
Visit carespring.com
Medicare data downloads
Original nursing home datasets
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