Vivo Healthcare Orange Park
Strong Medicare quality ratings; families often praise dedicated and effective physical/occupational therapy teams. Still worth an in-person visit.
based on 118 Google reviews
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What this means for your family
This facility offers strong physical and occupational therapy, which can be beneficial for short-term recovery. However, families should be extremely cautious regarding communication and responsiveness; we strongly advise visiting frequently and monitoring medication schedules, as multiple recent reviews cite significant delays in nursing assistance.
Google Reviews
Google Reviews
118 reviews on Google“Vivo Healthcare Orange Park receives highly polarized feedback, with some families praising the dedicated therapy and nursing staff, while others report severe neglect, poor communication, and hygiene issues. Critical concerns consistently include long wait times for call lights, medication errors, and difficulty reaching administrative staff for updates. Families should be aware that experiences appear to vary significantly depending on the specific staff on duty and the patient's level of independence.”
Quality Themes
Tap a score for detailsStrengths
- Dedicated and effective physical/occupational therapy teams
- Friendly and professional front desk staff
- Clean and well-maintained facility environment
- Compassionate and supportive individual nursing staff
Concerns
- Slow response times to call lights and patient requests (mentioned by 12 reviewers)
- Poor communication and difficulty reaching staff/administration (mentioned by 10 reviewers)
- Medication management errors or delays (mentioned by 7 reviewers)
- Poor quality or inadequate food service (mentioned by 7 reviewers)
- Understaffing, particularly on night shifts and weekends (mentioned by 6 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 119 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1Given that staffing levels are a primary focus for your team, what specific protocols are in place to ensure call lights are answered promptly, especially during evening and weekend shifts?
- 2I noticed the facility has a strong reputation for physical and occupational therapy; how do you integrate those therapy goals into the daily routine for residents who need extra support?
- 3What steps is the administration currently taking to improve communication with family members so we can stay better informed about our loved one's care?
- 4Could you walk me through your process for medication management to ensure that doses are administered accurately and on time?
- 5We understand that dining is a key part of daily life; what options are available for residents who may have specific dietary preferences or find the standard meal service doesn't meet their needs?
- 6How does your nursing team coordinate with the administrative staff to ensure that any concerns we raise are addressed in a timely manner?
Personalized based on this facility's data
Key Review Excerpts
“The physical and occupational therapist were consistent in getting my body to work the way it was supposed to, even when I didn't want to.”
“The nursing staff are fun and friendly. Cinco de Mayo and Mother's Day were appropriately celebrated in the dining hall. It's a festive environment.”
“It takes around 1hr for a cna to answer a call on average for 70% of the Cnas. It takes another hour for them to complete a request which may go unfulfilled and you'll have to ask again.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
2
measures
2
measures
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Vivo Healthcare Orange Park has 22 deficiencies across three routine surveys, all corrected by the facility. The most frequent issues involve medication management, general care quality, and safety systems maintenance. While deficiencies span multiple care areas including respiratory care, infection control, and daily living assistance, the facility has addressed each violation with documented correction dates, suggesting responsiveness to identified problems.
Nov 21, 2024Routine2
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Jan 6, 2023Routine10
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Environmental Deficiencies
Keep all essential equipment working safely.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
May 27, 2021Routine10
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Ownership & Operations
Who Operates This Facility
Vivo Healthcare Orange Park
for profit
Chain Affiliation
Vivo Healthcare
15 facilities nationwide
Chain avg rating: 2.7/5 · Rank 2 of 11 (Best)
Ownership & Management
Owners
Jacksonville 3 Orange Park Opco Holdings LLC
Owner · Organization
Ab Marbec Realty Group
Owner (parent company) · Organization
Jek Irrv Tr II
Owner (parent company) · Organization
Nmj Irrv Tr II
Owner (parent company) · Organization
Cukier, Brocha
Owner (parent company)
Gluck, Benjamin
Owner (parent company)
Jacobowitz, Judah
Owner (parent company)
Jakobovits, Nathan
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Kagan, Jeffrey
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
118 reviews from families & visitors
Official Website
Visit vivohcorangepark.com
Medicare data downloads
Original nursing home datasets
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