Life Care Center at Wells Crossing
Strong Medicare quality ratings; families often praise clean and well-maintained facility. Still worth an in-person visit.
based on 334 Google reviews
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What this means for your family
This facility is highly regarded for its physical therapy and friendly environment, making it a strong candidate for short-term rehab. However, families should be proactive about communication; ensure you have direct contact information for the nursing unit and monitor daily hygiene and care routines closely, as some families have reported lapses in these areas.
Google Reviews
Google Reviews
334 reviews on Google“Life Care Center at Wells Crossing is widely praised for its clean, well-maintained environment and a highly professional, compassionate staff that makes residents feel at home. While many families report excellent experiences with physical therapy and nursing care, a recurring concern involves inconsistent response times from CNAs and occasional lapses in communication regarding patient health status or room changes.”
Quality Themes
Tap a score for detailsStrengths
- Clean and well-maintained facility
- Highly professional and compassionate nursing staff
- Effective and thorough physical therapy team
- Welcoming and helpful administrative staff
Concerns
- Slow response times from CNAs and nursing staff (mentioned by 4 reviewers)
- Poor communication regarding patient status and medical updates (mentioned by 3 reviewers)
- Inconsistent quality or temperature of food (mentioned by 3 reviewers)
- Lack of cleanliness or hygiene maintenance in patient rooms (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 237 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed that you are very active in responding to family feedback online; how do you typically keep families updated on their loved one's daily medical status and health changes?
- 2With the facility having 120 residents, what is the current process for ensuring that call lights are answered promptly and that residents receive timely assistance from the nursing team?
- 3Given that some families have mentioned inconsistencies with meal service, could you walk me through how the kitchen team manages dietary preferences and ensures food is served at the proper temperature?
- 4Since maintaining a clean environment is a top priority for our family, what is your daily routine for housekeeping and hygiene maintenance in individual resident rooms?
- 5I see that your physical therapy team is highly regarded; how do you integrate those therapy sessions into the resident's daily schedule to ensure they stay active and engaged?
- 6How does your nursing staff coordinate with outside specialists if a resident experiences a sudden medical emergency or requires urgent care?
Personalized based on this facility's data
Key Review Excerpts
“I can’t say enough good things about this facility! The care that my Mom was given while there was Phenominal! Everyone from Admin, Physical & Occupational Therapy, Nurses, CNA’s, Cleaning staff, Maintenance, Activities are so caring, compassionate, and competent!”
“The therapy staff, physical occupational speech, admissions staff were great, really helped my husband. Activities also great. However my husbands daily care was not great. Some good CNA, nurses. Most were not.”
“My mother who was recovering from having her lung removed was assaulted by a man with dementia. Do not put your loved ones in this care facility”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
15
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has 17 deficiencies across three surveys, with recurring issues in food safety, care quality, and electrical systems. Food safety violations persisted from 2023 to 2025, showing ongoing concerns with food handling and kitchen operations. All deficiencies have correction dates, but the pattern of repeat violations in critical areas like nutrition suggests families should inquire about sustained improvements during their visit.
Sep 11, 2025Routine5
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Administration Deficiencies
Employ or obtain outside professional resources to provide services in the nursing home when the facility does not employ a qualified professional to furnish a required service.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Sep 28, 2023Routine7
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Dec 2, 2021Routine5
Resident Assessment and Care Planning Deficiencies
Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Ownership & Operations
Who Operates This Facility
Life Care Center at Wells Crossing
for profit
Chain Affiliation
Life Care Centers of America
194 facilities nationwide
Chain avg rating: 3.5/5 · Rank 20 of 194 (Best)
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
334 reviews from families & visitors
Official Website
Visit lcca.com
Medicare data downloads
Original nursing home datasets
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