Oak View Health and Rehabilitation Center
Strong Medicare quality ratings; families often praise compassionate individual caregivers. Still worth an in-person visit.
based on 95 Google reviews
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What this means for your family
While some families find comfort in the dedicated care of specific staff members like Coreena or Megan, the facility has a documented pattern of failing to follow physician orders regarding diets and medication. If you choose this facility, you must closely monitor your loved one's blood sugar, hygiene, and wound care, as multiple reviewers have reported significant neglect in these areas.
Google Reviews
Google Reviews
95 reviews on Google“Families considering Oak View Health and Rehabilitation Center should be aware of significant, recurring reports regarding neglect, including failure to follow diabetic diets, poor wound care, and inadequate hygiene. While some reviewers praise specific individual caregivers and the facility's focus on veterans, many others describe severe issues with cleanliness, such as odors and pest infestations.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate individual caregivers
- Strong focus on veteran services
- Effective speech therapy and rehab staff
- Cleanliness and decor in certain periods
Concerns
- Failure to follow medical/dietary orders (e.g., diabetic diets) (mentioned by 4 reviewers)
- Poor hygiene and sanitation (urine odors, soiled linens, pests) (mentioned by 5 reviewers)
- Inadequate response to call lights and nursing needs (mentioned by 3 reviewers)
- Staffing shortages and lack of attentiveness (mentioned by 4 reviewers)
- Neglect leading to pressure sores/bedsores (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 97 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1I noticed your team is very responsive to online feedback; how do you use resident and family input to improve the facility's daily operations?
- 2With your strong reputation for veteran services, how do you specifically tailor care and honors for residents who have served in the military?
- 3How does the nursing team ensure that specific dietary requirements, such as diabetic-friendly meals, are strictly followed and monitored every day?
- 4Could you walk me through your protocols for ensuring linens are changed promptly and the common areas remain consistently fresh and clean?
- 5What is the process for the nursing staff to respond to call lights, and how do you ensure residents' needs are met even during busy shifts?
- 6How does the rehab and speech therapy team collaborate with the nursing staff to manage wound care and prevent things like pressure sores?
Personalized based on this facility's data
Key Review Excerpts
“The team is amazing! I could not get better service in Orange Park.”
“The best part of my day is when my dad’s care taker Coreena Hall calls me and lets me talk to my dad. She also gives me all the information that I may have missed over the weekend.”
“The nurse button for calling for help has been left on the floor multiple times and therefore my friend cannot get up to use bathroom and is in pain and cannot request anything.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
15
measures
1
measures
1
measures
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents whose walking got worse
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents with pressure sores (bedsores)
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Oak View Health and Rehabilitation Center shows recurring issues across multiple surveys, particularly with safety systems, food handling, and emergency preparedness. The facility has had repeated violations for fire safety equipment, electrical systems, and food service standards spanning from 2021 to 2025, indicating ongoing operational challenges. While all deficiencies show correction dates, the pattern of recurring problems in critical safety areas suggests potential management concerns families should investigate further during visits.
Feb 27, 2025Routine10
Egress Deficiencies
Have exits that are accessible at all times.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Emergency Preparedness Deficiencies
Include a process for Emergency Preparedness collaboration.
Emergency Preparedness Deficiencies
Create arrangements with other facilities to receive patients.
Emergency Preparedness Deficiencies
List the names and contact information of those in the facility.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Emergency Preparedness Deficiencies
Meet the requirements of an integrated health system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Apr 20, 2023Routine7
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide routine and 24-hour emergency dental care for each resident.
Environmental Deficiencies
Keep all essential equipment working safely.
Aug 26, 2021Routine10
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Have exits that are accessible at all times.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Resident Rights Deficiencies
Honor the resident's right to be treated with respect and dignity and to retain and use personal possessions.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Ensure that each resident is free from the use of physical restraints, unless needed for medical treatment.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Ownership & Operations
Who Operates This Facility
Oak View Health and Rehabilitation Center
for profit
Chain Affiliation
Robert Schoenfeld
8 facilities nationwide
Chain avg rating: 3.3/5 · Rank 1 of 8 (Best)
Ownership & Management
Owners
Orange Park FL Holdco LLC
Owner · Organization
FL Hc Opco LLC
Owner (parent company) · Organization
Schoenfeld, Robert
Owner (parent company)
Schoenfeld, Sharon
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
95 reviews from families & visitors
Official Website
Visit oakviewhrc.com
Medicare data downloads
Original nursing home datasets
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