The Vincent
Families consistently rate this highly — reviewers highlight beautiful, clean, and well-maintained building. Schedule a visit to confirm the fit.
based on 21 Google reviews
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What this means for your family
The Vincent offers a beautiful and modern environment with excellent dining and a friendly atmosphere. However, families should perform rigorous due diligence regarding billing transparency for third-party services and closely monitor medication management protocols, as recent reviews suggest these areas have seen a decline in quality.
Google Reviews
Google Reviews
21 reviews on Google“The Vincent is widely praised for its beautiful, clean, and modern facilities and a friendly, welcoming atmosphere. However, families should be cautious regarding recent reports of declining medication management and significant concerns regarding billing transparency and high costs for third-party caregivers.”
Quality Themes
Tap a score for detailsStrengths
- Beautiful, clean, and well-maintained building
- Friendly and attentive staff members
- High-quality dining and inviting menus
- Engaging activities and social environment
Concerns
- Inadequate medication management
- Lack of transparency regarding third-party caregiver billing
- High cost of services (mentioned by 2 reviewers)
- Staffing and training issues in memory care
Rating Trends
Tap a year to see what changed
Distribution · 23 analyzed
How They Respond to Reviews
The owner relies heavily on a small set of repetitive templates to respond to 5-star reviews, often using the same phrases regardless of the reviewer's specific comments. While they personalize the responses by including the reviewer's name, the core content of the message is rarely tailored to the actual feedback provided.
Questions for Your Tour
- 1I noticed how much the management team values feedback through your review responses; how do you typically involve families in the decision-making process for resident care?
- 2The dining menus look wonderful in the photos; could you tell me more about how much variety is offered and how much input residents have on daily meals?
- 3What specific protocols are in place to ensure medication is administered accurately and tracked closely every day?
- 4With the beautiful common areas and social spaces here, what kind of daily activities or group outings are most popular with the residents?
- 5How does the facility handle communication between the staff and families, especially regarding any changes in a resident's health or care needs?
- 6Could you walk me through the process for managing medical emergencies or urgent care needs during the overnight hours?
Personalized based on this facility's data
Key Review Excerpts
“The staff at the Vincent work diligently to get to really know their residents personality, needs and activity level. It is well built and insulated so quiet, clean and safe.”
“The Chef has been incredible my grandma loves going for meals, she came from cooking for a big family so good is a huge part of her life.”
“My family’s experience with The Vincent regarding my late father’s stay has been extremely distressing. During his time there, an independent caregiver was hired at a reported rate of $1,000 per day through my aunt, yet neither my family nor I have been provided with any records or explanation for these charges.”
State Inspection History
State Inspections
Source: CA Community Care Licensing Division
May 13, 2026OtherClean
FACILITY EVALUATION REPORT
Jan 15, 2026ComplaintClean
This report details a Complaint Investigation conducted following a complaint alleging the facility was not clean, safe, sanitary, or in good repair. The investigation found that the specific allegations regarding soap supply, walkie-talkies, and pendant calls were unsubstantiated based on records review and direct observation during the visit.
Jan 15, 2026InspectionClean
This report details a Complaint Investigation conducted following a complaint alleging the facility was not clean, safe, sanitary, or in good repair. The investigation found that the specific allegations regarding soap supply, walkie-talkies, and pendant calls were unsubstantiated based on records review and direct observation during the visit.
Jan 15, 2026ComplaintClean
This report details a Complaint Investigation conducted following a complaint alleging the facility was not clean, safe, sanitary, or in good repair. The investigation found that the specific allegations regarding soap supply, walkie-talkies, and pendant calls were unsubstantiated based on records review and direct observation during the visit.
Dec 12, 2025ComplaintClean
COMPLAINT INVESTIGATION REPORT
Dec 12, 2025ComplaintClean
COMPLAINT INVESTIGATION REPORT
Jun 5, 2025OtherClean
The facility was visited unannounced for a Case Management - Other purpose. The primary action taken was the delivery of an "Order to Licensee/Facility of Immediate Exclusion From Facility" notice for a staff member. No deficiencies were cited during the visit.
May 22, 2025OtherClean
This report details a Complaint Investigation conducted regarding an unexplained injury allegation. The investigation reviewed facility documents and conducted interviews, ultimately finding the allegation to be Unsubstantiated. No specific deficiencies were cited in this report.
Ownership & Operations
Who Operates This Facility
Oakmont of San Rafael Llc;wellquest Living, LLC
PARI,MANOUCHEHRI
Contact
Get in Touch
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
21 reviews from families & visitors
Official Website
Visit thevincentsl.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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