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Nursing HomeMedicaid Investigative

Northgate Postacute Care

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

40 Professional Center Parkway, San Rafael, CA 9490352 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
4.0/5

based on 25 Google reviews

5
4
3
2
1
Northgate Postacute Care Nursing Home in San Rafael, CA — Street View
Street View

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4/ 10
moderate Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (2/5 stars)
  • Low staffing rating (2/5 stars)
  • Above-median deficiencies (19 vs median 13.0)

Below average in CA · Critically understaffed (RN) · $129,101 in fines

Source: Medicare data

What this means for your family

This facility has a history of high-quality nursing care, but recent reviews from 2024 and 2025 are extremely alarming, citing abuse and misinformation. If you are considering this facility, you must conduct an unannounced visit and speak directly with current residents and their families to verify safety.

Google Reviews

Google Reviews

25 reviews on Google
Families should approach this facility with extreme caution due to multiple recent reports of abusive treatment and severe mismanagement. While some past residents have praised the nursing and CNA staff for being caring, the most recent reviews warn of a 'chamber of horrors' and highly unreliable communication.

Quality Themes

Tap a score for details
Food4.0Staff5.0CleanN/AActivitiesN/AMedsN/AMemoryN/AComms1.0ValueN/A

Strengths

  • Caring nursing and CNA staff
  • Skilled clinical personnel

Concerns

  • Allegations of resident abuse and unsafe environment (mentioned by 2 reviewers)
  • Unreliable communication and misinformation

Rating Trends

Tap a year to see what changed

2344.02021(2)5.02022(1)1.02024(2)1.32025(4)4.82026(21)

Distribution · 30 analyzed

5
20
4
3
3
0
2
2
1
5
12 reviews posted between Apr 27, 2026May 1, 2026 · 11 were 5-star

How They Respond to Reviews

4%response rate

This facility rarely responds to reviews.

Questions for Your Tour

  • 1We want to make sure we stay closely connected with the care team; what is your preferred method for providing regular updates to family members?
  • 2Could you tell us more about how the nursing and CNA staff coordinate to ensure resident safety and comfort during their shifts?
  • 3What kind of nutritious meal options are available, and how do you ensure dining times are consistent for the residents?
  • 4In the event of a medical emergency during the night, what is the specific protocol for notifying the family and providing immediate care?
  • 5What are some of the favorite daily activities or social events that help the residents stay engaged with one another?
  • 6How does the facility monitor and address any safety concerns or environmental changes to ensure a secure space for everyone?

Personalized based on this facility's data


Key Review Excerpts

I truly believe that the nurses and CNA's are wonderful. They made my stay here wonderful. The food wasn't always the greatest at times but it was hit-and-miss, but not everything can perfect all the time.

Rehab patient · 2022★★★★★

99% BEST CARE I'VE EVER HAD. STAFF AGE 25YRS TO 40 & MOST CERTAINLY ALL KNOW THEIR SKILL & BEING A TRUE CARING PERSON ♡ THANKS EVERYONE!!!

Resident · 2021★★★★

If you care about yourself and/or your loved ones, stay away from this facility which one resident accurately described "as a chamber of horrors".

Family member · 2024☆☆☆☆
Source: 25 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.29hrs
39%
Registered nurses for medical care
Total Nursing
4.13hrs
OK
All nurses + aides combined
Staff Turnover
48%
Lower is better (< 30% = good)
RN Turnover
67%
Lower is better (< 30% = good)

RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
4/ 5
Better Than Avg

8

measures

Worse Than Avg

7

measures

Mixed Results

2

measures

Long-Stay Residents
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility32.5%
Worse than Avg
Here
32.5%
US
15.5%
CA
11.7%
Marin
12.6%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility22.7%
Worse than Avg
Here
22.7%
US
19.4%
CA
10.7%
Marin
15.9%
😔

Residents with depression symptoms

↓ Lower is better
This Facility1.9%
Better than Avg
Here
1.9%
US
12.1%
CA
7.0%
Marin
6.2%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility10.9%
Mixed vs Avgs
Here
10.9%
US
19.5%
CA
13.7%
Marin
10.4%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility18.3%
Worse than Avg
Here
18.3%
US
15.3%
CA
10.5%
Marin
12.4%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
CA
98.6%
Marin
98.9%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
79.8%
CA
93.2%
Marin
91.8%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
81.8%
CA
94.2%
Marin
95.5%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
CA
1.5%
Marin
0.9%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

16deficiencies
9penalties
Above state avg (15.4)
24 complaint-triggered
$129,101 in fines

This facility has concerning issues with families filing 26 complaints that triggered inspections, revealing serious problems with resident protection, nursing care, and medication management. Recent deficiencies include unprotected resident property, inadequate nursing staffing, and medication errors exceeding 5%. While most violations show correction dates, two recent protection deficiencies from January 2026 remain without correction plans, and repeated issues with nursing care and resident safety persist across multiple years.

Jan 7, 2026Complaint
2
0602Actual harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from the wrongful use of the resident's belongings or money.

0607Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

Aug 21, 2025Routine
23
0727Potential for harm · WidespreadCorrected

Nursing and Physician Services Deficiencies

Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0759Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0584Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0730Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Observe each nurse aide's job performance and give regular training.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0814Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Dispose of garbage and refuse properly.

0849Potential for harm · IsolatedCorrected

Administration Deficiencies

Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0908Potential for harm · IsolatedCorrected

Environmental Deficiencies

Keep all essential equipment working safely.

0924Potential for harm · IsolatedCorrected

Environmental Deficiencies

Put firmly secured handrails on each side of hallways.

0161Potential for harm · IsolatedCorrected

Construction Deficiencies

Use approved construction type or materials.

0343Potential for harm · IsolatedCorrected

Smoke Deficiencies

Have a fire alarm with audible and visual signals that transmits the alarm automatically to notify emergency forces in event of fire.

0351Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install an approved automatic sprinkler system.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0355Potential for harm · IsolatedCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0712Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0920Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

Mar 28, 2025Complaint
2
0572Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Give residents a notice of rights, rules, services and charges.

0620Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Not require residents to give up Medicare or Medicaid benefits, or pay privately as a condition of admission; and must tell residents what care they do not provide.

Mar 17, 2025Complaint
2
0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0346Potential for harm · WidespreadCorrected

Smoke Deficiencies

Follow proper procedures when the fire alarm was out of service for more than 4 hours.

Mar 6, 2025Complaint
1
0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

Mar 3, 2025Complaint
1
0712Potential for harm · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure that the resident and his/her doctor meet face-to-face at all required visits.

Federal Penalties

Fine

Jan 7, 2026

$87,984

Fine

Sep 29, 2023

$94,521

Fine

Sep 11, 2023

$4,587

Fine

Sep 5, 2023

$4,587

Fine

Aug 28, 2023

$4,587

Fine

Aug 21, 2023

$4,587

Fine

Aug 14, 2023

$4,235

Fine

Jul 17, 2023

$9,527

Fine

Jun 26, 2023

$2,470

Ownership & Operations

Who Operates This Facility

Owner / Operator

Northgate Postacute Care

Organization Type

for profit

Chain Affiliation

Chain Name

Rmg Capital Partners

Chain Size

9 facilities nationwide

Chain avg rating: 2.5/5 · Rank 6 of 8

Ownership & Management

Owners

Rmg Capital Partners, LLC

Owner · Organization

100%

Bansal, Jagan

Owner (parent company)

50%

Bansal, Maneesh

Owner (parent company)

33%

Key personnel

Bansal, JaganOfficer / DirectorBansal, ManeeshOfficer / DirectorReliant Management Group, LLCManagerBansal, ManeeshManager
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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