Northgate Postacute Care
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 25 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (2/5 stars)
- Above-median deficiencies (19 vs median 13.0)
Below average in CA · Critically understaffed (RN) · $129,101 in fines
What this means for your family
This facility has a history of high-quality nursing care, but recent reviews from 2024 and 2025 are extremely alarming, citing abuse and misinformation. If you are considering this facility, you must conduct an unannounced visit and speak directly with current residents and their families to verify safety.
Google Reviews
Google Reviews
25 reviews on Google“Families should approach this facility with extreme caution due to multiple recent reports of abusive treatment and severe mismanagement. While some past residents have praised the nursing and CNA staff for being caring, the most recent reviews warn of a 'chamber of horrors' and highly unreliable communication.”
Quality Themes
Tap a score for detailsStrengths
- Caring nursing and CNA staff
- Skilled clinical personnel
Concerns
- Allegations of resident abuse and unsafe environment (mentioned by 2 reviewers)
- Unreliable communication and misinformation
Rating Trends
Tap a year to see what changed
Distribution · 30 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1We want to make sure we stay closely connected with the care team; what is your preferred method for providing regular updates to family members?
- 2Could you tell us more about how the nursing and CNA staff coordinate to ensure resident safety and comfort during their shifts?
- 3What kind of nutritious meal options are available, and how do you ensure dining times are consistent for the residents?
- 4In the event of a medical emergency during the night, what is the specific protocol for notifying the family and providing immediate care?
- 5What are some of the favorite daily activities or social events that help the residents stay engaged with one another?
- 6How does the facility monitor and address any safety concerns or environmental changes to ensure a secure space for everyone?
Personalized based on this facility's data
Key Review Excerpts
“I truly believe that the nurses and CNA's are wonderful. They made my stay here wonderful. The food wasn't always the greatest at times but it was hit-and-miss, but not everything can perfect all the time.”
“99% BEST CARE I'VE EVER HAD. STAFF AGE 25YRS TO 40 & MOST CERTAINLY ALL KNOW THEIR SKILL & BEING A TRUE CARING PERSON ♡ THANKS EVERYONE!!!”
“If you care about yourself and/or your loved ones, stay away from this facility which one resident accurately described "as a chamber of horrors".”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
8
measures
7
measures
2
measures
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has concerning issues with families filing 26 complaints that triggered inspections, revealing serious problems with resident protection, nursing care, and medication management. Recent deficiencies include unprotected resident property, inadequate nursing staffing, and medication errors exceeding 5%. While most violations show correction dates, two recent protection deficiencies from January 2026 remain without correction plans, and repeated issues with nursing care and resident safety persist across multiple years.
Jan 7, 2026Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Aug 21, 2025Routine23
Nursing and Physician Services Deficiencies
Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nursing and Physician Services Deficiencies
Observe each nurse aide's job performance and give regular training.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Administration Deficiencies
Arrange for the provision of hospice services or assist the resident in transferring to a facility that will arrange for the provision of hospice services.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Keep all essential equipment working safely.
Environmental Deficiencies
Put firmly secured handrails on each side of hallways.
Construction Deficiencies
Use approved construction type or materials.
Smoke Deficiencies
Have a fire alarm with audible and visual signals that transmits the alarm automatically to notify emergency forces in event of fire.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Mar 28, 2025Complaint2
Resident Rights Deficiencies
Give residents a notice of rights, rules, services and charges.
Resident Rights Deficiencies
Not require residents to give up Medicare or Medicaid benefits, or pay privately as a condition of admission; and must tell residents what care they do not provide.
Mar 17, 2025Complaint2
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Follow proper procedures when the fire alarm was out of service for more than 4 hours.
Mar 6, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Mar 3, 2025Complaint1
Nursing and Physician Services Deficiencies
Ensure that the resident and his/her doctor meet face-to-face at all required visits.
Federal Penalties
Fine
Jan 7, 2026
$87,984
Fine
Sep 29, 2023
$94,521
Fine
Sep 11, 2023
$4,587
Fine
Sep 5, 2023
$4,587
Fine
Aug 28, 2023
$4,587
Fine
Aug 21, 2023
$4,587
Fine
Aug 14, 2023
$4,235
Fine
Jul 17, 2023
$9,527
Fine
Jun 26, 2023
$2,470
Ownership & Operations
Who Operates This Facility
Northgate Postacute Care
for profit
Chain Affiliation
Rmg Capital Partners
9 facilities nationwide
Chain avg rating: 2.5/5 · Rank 6 of 8
Ownership & Management
Owners
Rmg Capital Partners, LLC
Owner · Organization
Bansal, Jagan
Owner (parent company)
Bansal, Maneesh
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
25 reviews from families & visitors
Official Website
Visit northgatepostacute.com
Medicare data downloads
Original nursing home datasets
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