Cogir of San Rafael
Families consistently rate this highly — reviewers highlight compassionate and professional nursing staff. Schedule a visit to confirm the fit.
based on 19 Google reviews
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What this means for your family
This facility is an excellent choice for families seeking high-quality, compassionate memory care and a socially active environment. However, you should proactively inquire about the consistency of food quality and verify that management maintains transparent communication channels with families.
Google Reviews
Google Reviews
19 reviews on Google“Families considering Cogir of San Rafael will find a community highly praised for its compassionate, professional nursing staff and its ability to help memory care residents thrive socially and physically. While many reviewers highlight the beautiful environment and engaging activities, one critical review raised serious concerns regarding food quality, cleanliness, and missing belongings.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and professional nursing staff
- Engaging activities and social environment
- High-quality memory care support
- Clean and beautiful community premises
Concerns
- Issues with food quality and nutrition
- Inconsistent management communication and leadership struggles (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 21 analyzed
How They Respond to Reviews
The owner primarily uses a repetitive, templated response for most 5-star reviews. However, they switch to a more personalized and empathetic tone when the review contains specific names, stories, or significant emotional weight.
Questions for Your Tour
- 1It's wonderful to see how beautiful and clean the community looks; how often are the common areas and resident rooms deep-cleaned?
- 2We've heard great things about the compassionate nursing staff here; could you tell us more about how the nurses coordinate care with the residents' families?
- 3What does a typical weekly schedule of social activities look like to help residents stay engaged with one another?
- 4Could you walk us through the process for managing medical emergencies or sudden changes in health during the overnight hours?
- 5How does the culinary team approach meal planning to ensure there is a variety of nutritious and flavorful options every day?
- 6We noticed you are very active in responding to community feedback; how does the management team use resident or family suggestions to improve the facility?
Personalized based on this facility's data
Key Review Excerpts
“The difference was like night and day. She was better taken care of, The environment was better, The people were more professional, She always looks Well cared for, well dressed, hair done.”
“He’s now settled in, has made some friends, and the staff has been incredibly kind and supportive. The new Executive Director has been wonderful to work with”
“My sister was at Cogir of San Rafael for nearly two years. She suffers from Alzheimer’s and Lewy Body Dementia. It was a very positive experience for her. She actually improved physically during her stay.”
State Inspection History
State Inspections
Source: CA Community Care Licensing Division
Apr 23, 2026OtherClean
FACILITY EVALUATION REPORT
Jan 30, 2026OtherClean
The inspection was a Case Management - Legal/Non-compliance visit conducted to review the facility's quarterly Non-Compliance status. The analyst reviewed files related to staff hired in late 2025 and early 2026, covering topics such as Reporting Requirements, Personal Rights, and Incidental/Medical/Dental Care. No specific deficiencies were cited in the provided report text.
Dec 18, 2025ComplaintClean
COMPLAINT INVESTIGATION REPORT
Dec 4, 2025InspectionClean
The inspection identified three deficiencies related to facility operations. These include improper hot water temperatures at resident sinks, improper food labeling/dating, and insufficient emergency water supply for a 72-hour shelter-in-place scenario. All cited deficiencies were classified as Type B, indicating potential but not immediate health or safety risks.
Oct 28, 2025OtherClean
The inspection was a Case Management visit focused on a quarterly Non-Compliance review and follow-up on an incident report. The primary deficiency cited was a medication error where one resident's medication was administered to another. This was classified as a Type A deficiency due to the immediate health and safety risk posed to residents.
Sep 3, 2025OtherClean
The inspection was a Case Management - Incident follow-up visit. Two Type A deficiencies were cited concerning resident elopement risks. Specifically, the facility was cited for lacking an auditory alert system at exits and for insufficient staff awareness regarding a resident leaving the facility without assistance.
Jul 31, 2025OtherClean
The facility underwent a Case Management - Legal/Non-compliance visit on July 31, 2025. The Licensing Program Analyst conducted the visit and obtained copies of in-service training related to several topics. No deficiencies were cited during this visit.
Jun 20, 2025OtherClean
The facility underwent an office meeting review on June 20, 2025, to discuss substantiated allegations and extend the Non-Compliance Plan. The report explicitly states that no deficiencies were cited during the visit.
Ownership & Operations
Who Operates This Facility
Well CA WA Tenant Llc;cogir Mgmt USA INC.
HUMPHREY,KIMBERLY
Contact
Get in Touch
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References & Resources
Google Maps
Photos, directions & neighborhood info
Google Reviews
19 reviews from families & visitors
Official Website
Visit cogirusa.com
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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