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Nursing Home Top Rated

Villa Marin

Strong Medicare quality ratings; families often praise friendly and professional staff. Still worth an in-person visit.

100 Thorndale Drive, San Rafael, CA 9490331 bedsLicensed & Active
5/5
Medicare
Inspection
Quality
Staffing
Google rating
4.6/5

based on 42 Google reviews

5
4
3
2
1

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What this means for your family

Villa Marin is an excellent choice if you are looking for a high-end, resident-managed community with exceptional staff and cleanliness. However, you must carefully budget for the monthly maintenance fees, which are based on square footage and can be significant.

Google Reviews

Google Reviews

42 reviews on Google
Villa Marin is a high-end, resident-owned continuing care retirement community (CCRC) praised for its beautiful, clean campus and exceptionally friendly staff. While the facility offers excellent amenities like dining, salon, and various activities, families should be prepared for high monthly maintenance fees and a unique ownership structure where residents manage the community.

Quality Themes

Tap a score for details
Food5.0Staff10.0Clean10.0Activities9.0MedsN/AMemoryN/AComms7.0Value4.0

Strengths

  • Friendly and professional staff
  • Clean and well-maintained facilities
  • Wide variety of amenities and activities
  • Beautiful, high-quality living spaces

Concerns

  • High monthly maintenance costs (mentioned by 2 reviewers)
  • Billing disputes regarding services after death

Rating Trends

Tap a year to see what changed

234'17(1)'20(7)'22(8)'24(16)'26(2)

Distribution · 71 analyzed

5
57
4
8
3
4
2
2
1
0

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1With such a small community of 31 residents, how do you ensure everyone feels socially connected and involved in the daily activities?
  • 2We've heard wonderful things about how clean and well-maintained the living spaces are; could you show us some of the recent updates to the resident rooms?
  • 3Since the facility has a high-quality rating for its amenities, what are some of the favorite hobbies or group outings the residents currently enjoy?
  • 4How does the nursing team coordinate medical care and handle unexpected health emergencies during the overnight hours?
  • 5Could you walk us through how the monthly billing works and how any additional services or extra care needs are communicated to the family?
  • 6We noticed the staff is frequently praised for being very professional and friendly; how do you foster that culture of care among your team?

Personalized based on this facility's data


Key Review Excerpts

I cannot imagine a more dedicated caring trained professional staff and better more attentive care just can’t be possible.

Former resident · 2021★★★★★

Residents jointly owned and manage Villa Marin. Residents hire CEO and CFO. Ultimate decisions are made by owners.

Resident/Observer · 2023★★★★★

The floors were very clean and it smelled wonderful.

Visitor · 2025★★★★★
Source: 42 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
1.56hrs
OK
Registered nurses for medical care
Total Nursing
6.39hrs
OK
All nurses + aides combined

This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 13 measures

Medicare Rating
5/ 5
Better Than Avg

10

measures

Worse Than Avg

1

measures

Mixed Results

2

measures

Long-Stay Residents
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility4.8%
Better than Avg
Here
4.8%
US
19.5%
CA
13.7%
Marin
11.0%
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
12.1%
CA
7.0%
Marin
6.4%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility12.0%
Mixed vs Avgs
Here
12.0%
US
19.4%
CA
10.7%
Marin
17.0%
🩹

Residents with pressure sores (bedsores)

↓ Lower is better
This Facility10.8%
Worse than Avg
Here
10.8%
US
4.9%
CA
4.5%
Marin
3.5%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
93.4%
CA
98.6%
Marin
98.9%
⚖️

Residents who lost too much weight

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
5.3%
CA
4.1%
Marin
4.5%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
81.8%
CA
94.2%
Marin
95.5%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility81.8%
Mixed vs Avgs
Here
81.8%
US
79.8%
CA
93.2%
Marin
93.6%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility0.0%
Better than Avg
Here
0.0%
US
1.6%
CA
1.5%
Marin
0.9%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

5deficiencies
1penalties
Well below state avg (15.4)
2 complaint-triggered
$7,443 in fines

Villa Marin has significant recurring issues with fire safety systems, infection control, and care planning across multiple surveys, indicating persistent operational challenges. Families have filed complaints leading to citations for accident hazards and failure to properly report suspected abuse or neglect. While all deficiencies show correction dates, the pattern of repeated violations in critical areas like fire alarm maintenance, emergency preparedness, and resident safety suggests ongoing management struggles that families should carefully evaluate during visits.

Nov 18, 2025Routine
8
0801Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Employ sufficient staff with the appropriate competencies and skills sets to carry out the functions of the food and nutrition service, including a qualified dietician.

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0759Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Ensure medication error rates are not 5 percent or greater.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0324Potential for harm · PatternCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0640Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.

0919Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Meet requirements for the use of electrical equipment.

Apr 10, 2024Complaint
1
0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Aug 18, 2023Routine
18
0344Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have an alternate power supply for its alarm system.

0345Potential for harm · WidespreadCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0352Potential for harm · WidespreadCorrected

Smoke Deficiencies

Properly install and monitor supervisory attachments on automatic sprinkler systems.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0679Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide activities to meet all resident's needs.

0700Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

0726Potential for harm · PatternCorrected

Nursing and Physician Services Deficiencies

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0211Potential for harm · PatternCorrected

Egress Deficiencies

Keep aisles, corridors, and exits free of obstruction in case of emergency.

0321Potential for harm · PatternCorrected

Smoke Deficiencies

Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0838Potential for harm · IsolatedCorrected

Administration Deficiencies

Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.

0909Potential for harm · IsolatedCorrected

Environmental Deficiencies

Regularly inspect all bed frames, mattresses, and bed rails (if any) for safety; and all bed rails and mattresses must attach safely to the bed frame.

0293Potential for harm · IsolatedCorrected

Egress Deficiencies

Have properly located and lighted "Exit" signs.

0347Potential for harm · IsolatedCorrected

Smoke Deficiencies

Properly provide smoke detection systems in areas open to corridors.

0372Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0511Potential for harm · IsolatedCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

Aug 18, 2023Complaint
1
0689Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Mar 1, 2019Routine
13
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0578Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0657Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0689Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0006Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Conduct risk assessment and an All-Hazards approach.

0015Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Address subsistence needs for staff and patients.

0026Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Establish roles under a Waiver declared by secretary.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0511Potential for harm · IsolatedCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0761Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0918Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

Federal Penalties

Fine

Aug 18, 2023

$7,443

Ownership & Operations

Who Operates This Facility

Owner / Operator

Villa Marin

Organization Type

nonprofit

Ownership & Management

Key personnel

Havel, MilanW-2 Managing EmployeeStephens, PatriciaW-2 Managing EmployeeWalker, DanielW-2 Managing EmployeeHavel, MilanOfficer / DirectorWalker, DanielOfficer / Director
Source: Medicare provider data

Contact

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References & Resources

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