Drake Terrace

COMPLAINT INVESTIGATION REPORT

The report details multiple complaint investigations regarding billing, resident care needs, medical follow-up, and facility procedures. In all investigated instances—including billing discrepancies, activity participation, fall reporting, and eviction procedures—the allegations were found to be Unsubstantiated, Unfounded, or otherwise unsubstantiated based on record review and staff interviews.

The facility underwent a Required 1 Year visit and was inspected by the Licensing Program Analyst. The report notes that the facility was generally clean, had appropriate supplies, and passed checks on fire safety and equipment. Crucially, the report explicitly states, "No Deficiencies Cited during visit."

COMPLAINT INVESTIGATION REPORT

The inspection identified two critical deficiencies related to resident safety and care protocols. Specifically, the facility failed to ensure proper supervision leading to a resident elopement, and there was an instance of administering incorrect medication to a resident. Immediate corrective action is required for both issues.

The facility was inspected on December 10, 2024, for a Required 1 Year visit. The initial walkthrough noted several positive aspects, including clean conditions, appropriate supplies, and current certifications for staff. However, the LPAs were unable to complete the Annual Inspection and scheduled a follow-up visit.

The inspection was a Case Management - Annual Continuation visit conducted on 01/17/2024. The primary finding was a Type A deficiency related to medication administration errors, specifically administering a medication without a valid prescription. The facility was otherwise noted to have cleared previous deficiencies during this visit.

The facility underwent a Required 1 Year visit on December 20, 2023. The general facility conditions, including cleanliness, safety equipment, and resident care supplies, were found to be adequate. The primary deficiency noted was related to incomplete annual staff training records.