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Nursing HomeMedicaid Top Rated

Arrowhead Healthcare Center, LLC

Strong Medicare quality ratings; families often praise kind and communicative staff. Still worth an in-person visit.

4343 N Sierra Way, Wildwood Park · San Bernardino, CA 9240758 bedsLicensed & Active
5/5
Medicare
Inspection
Quality
Staffing
Google rating
2.9/5

based on 13 Google reviews

5
4
3
2
1
Arrowhead Healthcare Center, LLC Nursing Home in San Bernardino, CA — Street View
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What this means for your family

This facility offers a clean environment and a staff that many find very sweet and attentive. However, because some reviewers have noted unprofessional behavior from specific nurses and an outdated building, you should visit in person to check the facility's condition and observe staff interactions during different shifts.

Google Reviews

Google Reviews

13 reviews on Google
Families can expect a clean facility with a staff that is frequently described as kind, sweet, and attentive. However, there are significant concerns regarding the facility's age, potential odors, and inconsistent professionalism among some nursing staff.

Quality Themes

Tap a score for details
Food5.0Staff6.0Clean7.0ActivitiesN/AMedsN/AMemoryN/AComms8.0Value9.0

Strengths

  • Kind and communicative staff
  • Cleanliness of the facility
  • Attentive care for residents
  • Good value for the price

Concerns

  • Unprofessional or rude nursing staff (mentioned by 2 reviewers)
  • Outdated facility and lack of modern conveniences (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2342.5'16(2)1.02.0'18(2)3.03.7'21(3)1.03.5'23(2)5.0'26(1)

Distribution · 14 analyzed

5
5
4
1
3
0
2
3
1
5

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1We've heard great things about how clean the facility is kept; what is your daily routine for maintaining the living areas?
  • 2Since we value clear communication, how do the nurses and nursing staff typically keep families updated on a resident's daily well-being?
  • 3How do you ensure that the nursing team maintains a professional and supportive attitude during busy shifts?
  • 4What specific protocols are in place to handle medical emergencies or sudden changes in health during the night?
  • 5What kind of daily activities or social outings do you organize to keep the residents engaged and active?
  • 6Are there any plans for any upcoming renovations or updates to the facility's amenities?

Personalized based on this facility's data


Key Review Excerpts

The staff is kind and communicative. They do their best to accommodate residents and family.

Family member · 2026★★★★★

The staff are overly nice, in all they do. They go out of their way at times to make sure your comfortable.

Family member · 2023★★★★★

Not a place for the faint of heart, but the staff does an amazing job with the difficult patients and I would trust them with my mom again if I had to.

Family member · 2016★★★★
Source: 13 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.42hrs
56%
Registered nurses for medical care
Total Nursing
4.67hrs
OK
All nurses + aides combined
Staff Turnover
33%
Lower is better (< 30% = good)

RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 15 measures

Medicare Rating
5/ 5
Better Than Avg

7

measures

Worse Than Avg

2

measures

Mixed Results

6

measures

Long-Stay Residents
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility25.9%
Worse than Avg
Here
25.9%
US
15.4%
CA
11.6%
San bernardino
8.8%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility6.3%
Better than Avg
Here
6.3%
US
19.4%
CA
10.7%
San bernardino
8.6%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility99.6%
Better than Avg
Here
99.6%
US
93.4%
CA
98.6%
San bernardino
98.8%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility14.1%
Mixed vs Avgs
Here
14.1%
US
19.5%
CA
13.7%
San bernardino
16.5%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
95.5%
CA
98.2%
San bernardino
98.5%
😔

Residents with depression symptoms

↓ Lower is better
This Facility8.1%
Mixed vs Avgs
Here
8.1%
US
12.1%
CA
7.0%
San bernardino
10.9%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility90.0%
Mixed vs Avgs
Here
90.0%
US
81.8%
CA
94.2%
San bernardino
97.2%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

12deficiencies
Near state avg (15.4)
2 complaint-triggered

This facility has 45 deficiencies across 4 surveys with one complaint-triggered issue regarding nursing staffing. The most recurring problems involve fire safety and electrical systems, construction and building issues, and resident rights compliance. While all deficiencies show correction dates, the persistent pattern of fire safety violations across multiple surveys and the fact that families have filed complaints about staffing warrant careful consideration during your visit.

Apr 10, 2025Complaint
2
0727Potential for harm · WidespreadCorrected

Nursing and Physician Services Deficiencies

Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.

0727Potential for harm · WidespreadCorrected

Nursing and Physician Services Deficiencies

Have a registered nurse on duty 8 hours a day; and select a registered nurse to be the director of nurses on a full time basis.

Dec 19, 2024Routine
18
0880Potential for harm · WidespreadCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0041Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Implement emergency and standby power systems.

0293Potential for harm · WidespreadCorrected

Egress Deficiencies

Have properly located and lighted "Exit" signs.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0641Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0925Potential for harm · PatternCorrected

Environmental Deficiencies

Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.

0923Potential for harm · PatternCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0582Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

0623Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0912Potential for harm · IsolatedCorrected

Environmental Deficiencies

Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.

0686Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0161Potential for harm · IsolatedCorrected

Construction Deficiencies

Use approved construction type or materials.

0920Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0732Minimal · WidespreadCorrected

Nursing and Physician Services Deficiencies

Post nurse staffing information every day.

0577Minimal · PatternCorrected

Resident Rights Deficiencies

Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.

Oct 18, 2023Routine
10
0161Potential for harm · WidespreadCorrected

Construction Deficiencies

Use approved construction type or materials.

0004Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Develop and maintain an Emergency Preparedness Program (EP).

0006Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Conduct risk assessment and an All-Hazards approach.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0355Potential for harm · IsolatedCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0363Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0918Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0920Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0923Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0582Minimal · PatternCorrected

Resident Rights Deficiencies

Give residents notice of Medicaid/Medicare coverage and potential liability for services not covered.

Jul 15, 2021Routine
16
0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0161Potential for harm · WidespreadCorrected

Construction Deficiencies

Use approved construction type or materials.

0918Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

0920Potential for harm · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0324Potential for harm · PatternCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0700Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Try different approaches before using a bed rail. If a bed rail is needed, the facility must (1) assess a resident for safety risk; (2) review these risks and benefits with the resident/representative; (3) get informed consent; and (4) Correctly install and maintain the bed rail.

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0803Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure menus must meet the nutritional needs of residents, be prepared in advance, be followed, be updated, be reviewed by dietician, and meet the needs of the resident.

0814Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Dispose of garbage and refuse properly.

0325Potential for harm · IsolatedCorrected

Smoke Deficiencies

Have properly installed hallway dispensers for alcohol-based hand rub.

0923Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

0914Minimal · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Arrowhead Healthcare Center, LLC

Organization Type

for profit

Chain Affiliation

Chain Name

Crystal Solorzano

Chain Size

10 facilities nationwide

Chain avg rating: 2.6/5 · Rank 1 of 10 (Best)

Ownership & Management

Owners

Ahcst LLC

Owner · Organization

49%

Renew Health Group LLC

Owner · Organization

51%

Rust, Jaden

Owner (parent company)

Key personnel

Martinez, AdrienneOfficer / DirectorSolorzano, CrystalOfficer / DirectorHage, JeanManagerMartinez, AdrienneManagerQuadros, SylviManager
Source: Medicare provider data

Contact

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References & Resources

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