Village on the Green
Strong Medicare quality ratings; families often praise beautiful, well-maintained campus and facilities. Still worth an in-person visit.
based on 83 Google reviews
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What this means for your family
While Village on the Green offers a beautiful campus and strong independent living amenities, the nursing and rehab departments have received consistent, serious reports of neglect and slow response times. If you are considering this facility for a loved one in need of skilled nursing, we strongly recommend conducting an unannounced visit during a weekend or evening to observe staffing levels and response times firsthand.
Google Reviews
Google Reviews
83 reviews on Google“Village on the Green presents a stark contrast between its high-end physical amenities and the quality of clinical care reported by families of short-term rehab and nursing patients. While independent living residents often praise the lifestyle, activities, and campus beauty, numerous families of nursing patients report severe neglect, including dehydration, poor hygiene, and dangerous delays in response times. Prospective families should be aware that while the facility is visually impressive, the consistency of nursing care and communication appears to be a significant point of failure.”
Quality Themes
Tap a score for detailsStrengths
- Beautiful, well-maintained campus and facilities
- Robust calendar of social activities and amenities
- Strong physical and occupational therapy outcomes for some patients
- Welcoming and informative admissions/tour staff
Concerns
- Significant delays in nurse call button response times (mentioned by 6 reviewers)
- Poor hygiene and neglect (e.g., patients left soiled, dehydration) (mentioned by 6 reviewers)
- Inconsistent or poor communication with family members (mentioned by 5 reviewers)
- Understaffing, particularly on weekends and evenings (mentioned by 4 reviewers)
- Inconsistent quality of nursing and CNA care (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 87 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1I noticed your campus has a beautiful, active social calendar; could you walk me through how you ensure residents are consistently engaged and supported during these activities?
- 2Given the importance of timely assistance, what is your current process for monitoring and responding to nurse call buttons, especially during evening and weekend shifts?
- 3I see that you are very active in responding to feedback online; how do you translate that commitment to communication into regular, proactive updates for family members regarding their loved one's daily care?
- 4Could you explain your current protocols for ensuring consistent hygiene and hydration support, particularly for residents who may require more frequent assistance throughout the day?
- 5With your focus on physical and occupational therapy, how do you coordinate with the nursing team to ensure those positive outcomes are maintained in the resident's daily routine?
- 6What steps are you taking to ensure that staffing levels remain consistent and reliable, particularly during the times when families might be visiting in the evenings or on weekends?
Personalized based on this facility's data
Key Review Excerpts
“My grandmother was left from 5 AM til I got there at 9 AM , in an overflowing soiled depends.”
“The Physical Therapists and Occupational Therapists did an amazing job with my father-in-law. My father-in-law could not move in his bed, or sit up when he first arrived and he definitely could not walk. Upon leaving he could roll himself over, sco”
“The nursing team this weekend was nothing but PHENOMENAL to say the least! The teamwork that was shown, the urgency that they exhibited, and the compassion while giving care, deserves nothing less than a 5 STAR REVIEW.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 14 measures
10
measures
2
measures
2
measures
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents who lost too much weight
Residents on anti-anxiety or sleep medication
Residents who got a urinary tract infection
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
A family filed a complaint that led to findings about accident hazards and inadequate supervision, which has been corrected. The facility shows recurring issues across resident rights, medical care supervision, and activity programming, with deficiencies appearing in multiple surveys from 2022 through 2025. While all identified problems have correction dates from the provider, the pattern of ongoing deficiencies across different care areas suggests inconsistent quality management that families should discuss during visits.
Mar 19, 2025Routine2
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Mar 12, 2025Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jan 19, 2024Routine3
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Jul 28, 2022Routine4
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Resident Rights Deficiencies
Allow residents to easily view the nursing home's survey results and communicate with advocate agencies.
Ownership & Operations
Who Operates This Facility
Village on the Green
nonprofit
Chain Affiliation
Lifespace Communities
16 facilities nationwide
Chain avg rating: 4.0/5 · Rank 2 of 16 (Best)
Ownership & Management
Owners
Lifespace Communities INC
Owner · Organization
Lifespace, INC.
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
83 reviews from families & visitors
Official Website
Visit votgseniorliving.com
Medicare data downloads
Original nursing home datasets
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