Life Care Center of Altamonte Springs
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 282 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
Bottom 25% in FL · Below recommended RN staffing · Above average staffing · Below chain average · $83,493 in fines
What this means for your family
This facility is highly regarded for its clean environment and effective rehab therapy programs. However, because multiple families have reported concerns regarding staffing levels and food quality, we recommend visiting during off-hours or weekends to observe the care firsthand and asking management specifically about their protocols for call-light response times.
Google Reviews
Google Reviews
282 reviews on Google“Life Care Center of Altamonte Springs receives high praise for its clean environment, professional therapy teams, and friendly staff who are often described as attentive and compassionate. However, a minority of families report serious concerns regarding inconsistent staffing, poor food quality, and occasional neglect, suggesting that the quality of care may vary depending on the specific unit or shift.”
Quality Themes
Tap a score for detailsStrengths
- Clean and well-maintained facility
- Effective physical and occupational therapy programs
- Friendly and professional nursing and support staff
- Strong communication from admissions and case management
Concerns
- Understaffing leading to neglect and slow response times (mentioned by 5 reviewers)
- Poor food quality and cold meals (mentioned by 4 reviewers)
- Lost or missing personal items (clothing, glasses, phones) (mentioned by 3 reviewers)
- Inconsistent infection control and hygiene standards (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 216 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1It is wonderful to see how responsive management is to feedback here; how do you ensure that the high standards of communication seen in your admissions process continue throughout a resident's stay?
- 2We've heard great things about the physical and occupational therapy programs here; could you tell us more about how a personalized therapy plan is developed for a new resident?
- 3What specific steps are in place to ensure medication management is handled with precision and that all schedules are strictly followed?
- 4With the facility being so large, what systems do you use to help residents keep track of their personal belongings like glasses or phones to prevent them from getting lost?
- 5How does the nursing team manage response times during the night or during shift changes to ensure no resident is left waiting for assistance?
- 6Could you describe the meal service process and how you ensure that food arrives at the resident's table at the right temperature?
Personalized based on this facility's data
Key Review Excerpts
“The nursing staff, particularly Erline and Chrstian, as well as all the CNAs, Heather, Violet and so many others were exemplary in their care and assistance.”
“I can’t say enough about the top notch physical therapy, occupational therapy and all other aspects of my return to “normal”!”
“My mother was there for a year. She lost over 50lb and was constantly complaining her stomach hurt. She was confined to her bed and they only got her out of bed maybe 4 times and that is being generous.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
2
measures
5
measures
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents vaccinated for the flu
Residents whose walking got worse
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has a concerning pattern of 13 complaint-triggered deficiencies, indicating families have repeatedly filed reports about care problems. The most recurring issues involve quality of care, medical records management, and protection from abuse and neglect. While all documented deficiencies show correction dates, the consistent need for families to file complaints about fundamental care areas like pain management, respiratory care, and safety raises questions about sustained quality improvements.
Aug 21, 2025Routine4
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Jul 16, 2025Complaint2
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Jul 17, 2024Complaint2
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Nov 9, 2023Routine3
Emergency Preparedness Deficiencies
Address patient/client population and determine types of services needed.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Aug 18, 2023Complaint9
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Administration Deficiencies
Administer the facility in a manner that enables it to use its resources effectively and efficiently.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Dec 2, 2021Routine10
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Federal Penalties
Fine
Aug 18, 2023
$83,493
Payment Denial
Aug 18, 2023
32-day denial
Ownership & Operations
Who Operates This Facility
Life Care Center of Altamonte Springs
for profit
Chain Affiliation
Life Care Centers of America
194 facilities nationwide
Chain avg rating: 3.5/5 · Rank 166 of 194
Ownership & Management
Owners
Preston, Forrest
Owner
Cross, Cindy
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
282 reviews from families & visitors
Official Website
Visit lcca.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
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