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Nursing HomeMedicaid Investigative

Life Care Center of Altamonte Springs

Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.

989 Orienta Ave, Altamonte Springs, FL 32701228 bedsLicensed & Active
2/5
Medicare
Inspection
Quality
Staffing
Google rating
4.5/5

based on 282 Google reviews

5
4
3
2
1
Life Care Center of Altamonte Springs Nursing Home in Altamonte Springs, FL — Street View
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2/ 10
low Risk

Quality Concerns Identified

Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.

  • Low overall rating (2/5 stars)

Bottom 25% in FL · Below recommended RN staffing · Above average staffing · Below chain average · $83,493 in fines

Source: Medicare data

What this means for your family

This facility is highly regarded for its clean environment and effective rehab therapy programs. However, because multiple families have reported concerns regarding staffing levels and food quality, we recommend visiting during off-hours or weekends to observe the care firsthand and asking management specifically about their protocols for call-light response times.

Google Reviews

Google Reviews

282 reviews on Google
Life Care Center of Altamonte Springs receives high praise for its clean environment, professional therapy teams, and friendly staff who are often described as attentive and compassionate. However, a minority of families report serious concerns regarding inconsistent staffing, poor food quality, and occasional neglect, suggesting that the quality of care may vary depending on the specific unit or shift.

Quality Themes

Tap a score for details
Food5.0Staff8.0Clean9.0Activities8.0Meds4.0Memory7.0Comms8.0ValueN/A

Strengths

  • Clean and well-maintained facility
  • Effective physical and occupational therapy programs
  • Friendly and professional nursing and support staff
  • Strong communication from admissions and case management

Concerns

  • Understaffing leading to neglect and slow response times (mentioned by 5 reviewers)
  • Poor food quality and cold meals (mentioned by 4 reviewers)
  • Lost or missing personal items (clothing, glasses, phones) (mentioned by 3 reviewers)
  • Inconsistent infection control and hygiene standards (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2344.62023(27)4.72024(72)4.72025(72)4.42026(45)

Distribution · 216 analyzed

5
173
4
28
3
3
2
0
1
12

How They Respond to Reviews

100%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1It is wonderful to see how responsive management is to feedback here; how do you ensure that the high standards of communication seen in your admissions process continue throughout a resident's stay?
  • 2We've heard great things about the physical and occupational therapy programs here; could you tell us more about how a personalized therapy plan is developed for a new resident?
  • 3What specific steps are in place to ensure medication management is handled with precision and that all schedules are strictly followed?
  • 4With the facility being so large, what systems do you use to help residents keep track of their personal belongings like glasses or phones to prevent them from getting lost?
  • 5How does the nursing team manage response times during the night or during shift changes to ensure no resident is left waiting for assistance?
  • 6Could you describe the meal service process and how you ensure that food arrives at the resident's table at the right temperature?

Personalized based on this facility's data


Key Review Excerpts

The nursing staff, particularly Erline and Chrstian, as well as all the CNAs, Heather, Violet and so many others were exemplary in their care and assistance.

Memory care family member · 2025★★★★★

I can’t say enough about the top notch physical therapy, occupational therapy and all other aspects of my return to “normal”!

Rehab patient · 2026★★★★★

My mother was there for a year. She lost over 50lb and was constantly complaining her stomach hurt. She was confined to her bed and they only got her out of bed maybe 4 times and that is being generous.

Long-term resident's family · 2025☆☆☆☆
Source: 282 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.57hrs
77%
Registered nurses for medical care
Total Nursing
3.85hrs
94%
All nurses + aides combined
Staff Turnover
33%
Lower is better (< 30% = good)
RN Turnover
40%
Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

10

measures

Worse Than Avg

2

measures

Mixed Results

5

measures

Long-Stay Residents
💊

Residents on antipsychotic medication

↓ Lower is better
This Facility8.4%
Better than Avg
Here
8.4%
US
15.4%
FL
8.7%
Seminole
24.7%
😔

Residents with depression symptoms

↓ Lower is better
This Facility0.2%
Better than Avg
Here
0.2%
US
12.1%
FL
4.1%
Seminole
4.2%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility2.9%
Better than Avg
Here
2.9%
US
14.4%
FL
9.1%
Seminole
9.8%
💉

Residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
95.5%
FL
99.2%
Seminole
90.8%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility6.2%
Better than Avg
Here
6.2%
US
15.3%
FL
10.6%
Seminole
8.7%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility92.0%
Mixed vs Avgs
Here
92.0%
US
93.4%
FL
98.1%
Seminole
85.9%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility72.7%
Mixed vs Avgs
Here
72.7%
US
81.8%
FL
94.8%
Seminole
72.4%
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility91.1%
Mixed vs Avgs
Here
91.1%
US
79.7%
FL
94.7%
Seminole
79.9%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility2.6%
Worse than Avg
Here
2.6%
US
1.6%
FL
1.5%
Seminole
1.9%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

6deficiencies
2penalties
Near state avg (7.3)
13 complaint-triggered
$83,493 in fines

This facility has a concerning pattern of 13 complaint-triggered deficiencies, indicating families have repeatedly filed reports about care problems. The most recurring issues involve quality of care, medical records management, and protection from abuse and neglect. While all documented deficiencies show correction dates, the consistent need for families to file complaints about fundamental care areas like pain management, respiratory care, and safety raises questions about sustained quality improvements.

Aug 21, 2025Routine
4
0697Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

0610Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Respond appropriately to all alleged violations.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0919Potential for harm · IsolatedCorrected

Environmental Deficiencies

Make sure that a working call system is available in each resident's bathroom and bathing area.

Jul 16, 2025Complaint
2
0585Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

Jul 17, 2024Complaint
2
0755Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0842Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

Nov 9, 2023Routine
3
0007Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Address patient/client population and determine types of services needed.

0363Potential for harm · WidespreadCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0222Potential for harm · IsolatedCorrected

Egress Deficiencies

Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.

Aug 18, 2023Complaint
9
0600Immediate jeopardy · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.

0689Immediate jeopardy · PatternCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

0835Immediate jeopardy · PatternCorrected

Administration Deficiencies

Administer the facility in a manner that enables it to use its resources effectively and efficiently.

0684Immediate jeopardy · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0726Immediate jeopardy · IsolatedCorrected

Nursing and Physician Services Deficiencies

Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.

0842Immediate jeopardy · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0686Actual harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate pressure ulcer care and prevent new ulcers from developing.

0607Potential for harm · PatternCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Develop and implement policies and procedures to prevent abuse, neglect, and theft.

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

Dec 2, 2021Routine
10
0584Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.

0554Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow residents to self-administer drugs if determined clinically appropriate.

0561Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0690Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0697Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

0842Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Federal Penalties

Fine

Aug 18, 2023

$83,493

Payment Denial

Aug 18, 2023

32-day denial

Ownership & Operations

Who Operates This Facility

Owner / Operator

Life Care Center of Altamonte Springs

Organization Type

for profit

Chain Affiliation

Chain Name

Life Care Centers of America

Chain Size

194 facilities nationwide

Chain avg rating: 3.5/5 · Rank 166 of 194

Ownership & Management

Owners

Preston, Forrest

Owner

Cross, Cindy

Individual is an Owner, Partner or Trustee of Any Adp of the Snf

Key personnel

Gonzalez, FranciscoManaging Control - Governing BodyMoorman, TeresitaManaging Control - Governing BodyPreston, AaronManaging Control - Governing BodyFletcher, ToddOfficer / DirectorLay, LisaOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

References & Resources

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.

Safer Alternatives Nearby

Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.

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