Harborview Health Center West Altamonte
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 28 Google reviews
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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Above-median deficiencies (9 vs median 6.0)
Bottom 25% in FL · Below recommended RN staffing · $18,106 in fines
What this means for your family
While the facility has a capable therapy team that has helped some patients return home, the recurring reports of neglect and hygiene issues are deeply concerning. If you choose this facility, ensure you have a plan for frequent, unscheduled visits to monitor your loved one's care, and verify that the facility is responsive to your communication needs before admission.
Google Reviews
Google Reviews
28 reviews on Google“Harborview Health Center West Altamonte receives highly polarized feedback, with some families praising the physical and occupational therapy teams for successful rehabilitation outcomes. However, a significant number of reviewers report severe neglect, including poor hygiene, delayed medication administration, and unprofessional conduct by administrative and nursing staff. Families should be aware of consistent reports regarding inadequate care for residents' basic needs and communication failures.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy
- Some staff members described as attentive and kind
- Facility appearance noted as clean by some visitors
Concerns
- Neglect of basic hygiene and toileting needs (mentioned by 6 reviewers)
- Unprofessional or abusive administrative/nursing staff (mentioned by 5 reviewers)
- Poor communication with families regarding patient status (mentioned by 4 reviewers)
- Medication management errors or delays (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 32 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the recent focus on improving communication, what is the standard process for updating families on a resident's daily status or changes in health?
- 2I noticed the facility has a strong reputation for physical and occupational therapy; how do you integrate these sessions into a resident's daily routine to ensure they stay active?
- 3To ensure residents receive consistent care, what protocols are in place to monitor and assist with personal hygiene and toileting needs throughout the day and night?
- 4How does your nursing team manage medication administration to ensure accuracy and prevent any delays in delivery?
- 5We understand that administrative and nursing staff are the heart of the facility; what steps are you taking to foster a supportive and professional environment for the team?
- 6In the event of a medical emergency, what is the immediate response protocol, and how quickly are family members typically notified?
Personalized based on this facility's data
Key Review Excerpts
“My father was placed here for a 4 day respite stay while I was out of town by the veterans affairs. I made it very clear to the staff that my father needed to drink water daily. When I returned to pick him up, I was horrified. He was not wearing an adult diaper, he was still in the same clothes he had been wearing 4 days prior, and his clean clothes were untouched in his bag.”
“The therapists were very open to my feelings, the staff responded to my needs with reassurance and pushing when I needed it. My therapists were skilled and knowledgeable.”
“My mom was there and she was treated poorly by most nurses and aides. Her walls were filthy. The place smells like urine all the time. More than once left in her own mess. Would yell at her in front of me.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
2
measures
6
measures
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints that led to deficiencies, including issues with treatment care and daily living assistance. The facility shows recurring problems with safety hazards, fire safety systems, and medication management across multiple surveys from 2021 to 2024. While all deficiencies have correction dates, the pattern of repeated safety violations and complaint-triggered issues suggests ongoing quality concerns families should investigate thoroughly before placement.
Oct 17, 2024Routine10
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Nutrition and Dietary Deficiencies
Have a policy regarding use and storage of foods brought to residents by family and other visitors.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Make sure that a working call system is available in each resident's bathroom and bathing area.
Oct 17, 2024Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
May 29, 2024Complaint1
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Mar 9, 2023Routine9
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Smoke Deficiencies
Follow proper procedures when the automatic sprinkler systems was out of service for more than 10 hours.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Develop and implement policies and procedures to prevent abuse, neglect, and theft.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Apr 8, 2021Routine3
Smoke Deficiencies
Properly install and monitor supervisory attachments on automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the use and maintenance of medical gas equipment.
Federal Penalties
Fine
Oct 17, 2024
$9,053
Fine
Oct 17, 2024
$9,053
Ownership & Operations
Who Operates This Facility
Harborview Health Center West Altamonte
for profit
Chain Affiliation
Harborview Health Systems
22 facilities nationwide
Chain avg rating: 2.0/5 · Rank 11 of 20
Ownership & Management
Owners
Harborview West Altamonte Holdings LLC
Owner · Organization
Cl 2022 Irrv Tr
Owner (parent company) · Organization
De 2021 Irrv Tr
Owner (parent company) · Organization
FL 7 Nursing and Rehab Holdings LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
28 reviews from families & visitors
Official Website
Visit westaltamontehbrv.com
Medicare data downloads
Original nursing home datasets
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