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Strong Medicare quality ratings; public reviewers often praise clean, well-maintained facility. Still worth an in-person visit.
based on 244 Google reviews
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Island Lake Center has a strong overall Medicare rating. Public reviewers frequently mention: clean, well-maintained facility and friendly and welcoming front desk staff. Review the component ratings and current source records before deciding.
Island Lake Center receives a wide range of feedback, with many families praising the facility for its cleanliness, friendly staff, and effective rehabilitation programs. However, there are significant and recurring reports of understaffing, slow response times to call bells, and concerns regarding medication management and communication with administration. While many visitors have positive experiences, families should be aware of these inconsistent service levels.
Quality Themes
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Concerns
Rating Trends
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Distribution · 240 analyzed
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Personalized based on this facility's data
Key Review Excerpts
“I had the pleasure to have my physical therapy from having a right hip surgery here @ the Island Lake Center & it was nothing more than a great experience to help me get through recovery.”
“The staff, from doctors and nurses to CNAs and everybody else have been so kind and loving to my mom. It melts my heart. We feel so fortunate that she can have such a wonderful place to live.”
“Staff is nice for the most part but they are overworked and are unable to care for all patients. You push the call bell ,it can take over 30mins for someone to come in if they do.”
Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
4
measures
2
measures
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents who lost too much weight
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Island Lake Center shows a pattern of recurring issues across multiple care areas over three years of federal inspections. The facility has had repeated deficiencies in resident care planning and assessment, daily care assistance, and medication management oversight. Most concerning is that problems have persisted across different survey periods from 2021 through 2025, suggesting ongoing challenges with maintaining consistent quality standards, though all violations have been formally corrected by the facility.
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Quality of Life and Care Deficiencies
Provide activities to meet all resident's needs.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Island Lake Center
for profit
Aston Health
38 facilities nationwide
Chain avg rating: 2.5/5 · Rank 7 of 30
Owners
Island Lake Holdco LLC
Owner · Organization
Lce Partners LLC
Owner · Organization
Gabriel Living Center, LLC
Owner (parent company) · Organization
Friedman, Leopold
Owner (parent company)
Gutman, Samuel
Owner (parent company)
Key personnel
Contact this facility directly and verify the details that matter most to your family.
Medicare Care Compare
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244 reviews from families & visitors
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