Longwood Health and Rehabilitation Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 103 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (1/5 stars)
- Above-median deficiencies (8 vs median 6.0)
- High RN turnover (57%)
Bottom 25% in FL · Below recommended RN staffing · Above recommended total nurse staffing · Worst in SIMCHA HYMAN & NAFTALI ZANZIPER chain · $16,801 in fines
What this means for your family
This facility has a dedicated admissions and rehab team that many families find helpful, but there are significant, recurring concerns regarding response times and cleanliness. When touring, we strongly recommend observing the response time to call lights and checking the condition of the rooms, specifically looking for signs of mold or odors, to ensure they meet your standards for a loved one's care.
Google Reviews
Google Reviews
103 reviews on Google“Longwood Health and Rehabilitation Center receives highly polarized feedback, with many families praising the compassionate staff and effective rehab services, while others report severe neglect and hygiene issues. While some reviewers highlight recent management improvements and a welcoming environment, recurring complaints regarding slow call-light response times, poor communication, and cleanliness concerns persist. Families should be aware that experiences appear inconsistent and may depend heavily on specific staff shifts or individual patient needs.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and attentive nursing staff
- Effective physical therapy and rehab programs
- Helpful and transparent admissions team
- Visible management improvements in recent years
Concerns
- Slow response times to call lights and patient needs (mentioned by 5 reviewers)
- Facility cleanliness, including odors and mold (mentioned by 7 reviewers)
- Poor communication with family members regarding medical status (mentioned by 4 reviewers)
- Understaffing, particularly during off-hours (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 96 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed the facility has been working on management improvements recently; how have these changes impacted the daily routine and quality of care for residents?
- 2Given that some families have expressed concerns about the facility's environment, what is your current protocol for maintaining cleanliness and addressing odor control in resident rooms and common areas?
- 3Since staffing levels can fluctuate, what is your specific process for ensuring that call lights are answered promptly, especially during evening and weekend shifts?
- 4How do you keep family members updated on a resident’s medical status and care plan changes to ensure there is consistent communication?
- 5With the physical therapy and rehab programs being a noted strength, how are those services integrated into the daily life of residents who are here for long-term care?
- 6What steps are taken to ensure that medication management is handled accurately and safely for residents with complex health needs?
Personalized based on this facility's data
Key Review Excerpts
“The staff at Longwood health and rehab is dedicated. My mother needed intravenous antibiotic medication... we needed to get her to a facility that could do intravenous antibiotics as well as physical therapy.”
“The facility is very clean! A shout out to Johanna, TerriAnn, Ms. Ena, Kathleen, Courtney along with the entire staff. Thank you for giving our family peace of mind and giving my mom the attention she deserves!”
“I’ve had to wait up to an hour and a half for my pain medication leaving my pain way way out of control. Also, it takes up to 30 minutes for them to answer the call light.”
Staffing
Staffing Hours
per resident/day · Medicare 2026This facility meets the national staffing benchmarks. Higher staffing is linked to fewer falls and better day-to-day care.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
2
measures
5
measures
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for the flu
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints that triggered 7 deficiencies, including serious concerns about neglect, emergency care response, and resident treatment decisions. The facility shows recurring problems with medication management, daily living assistance, and nursing competency that persist across multiple surveys from 2022 to 2024. While all deficiencies report correction dates, the pattern of repeated issues in core care areas suggests ongoing quality challenges that warrant careful consideration before placement.
Feb 19, 2026Complaint1
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Oct 3, 2025Routine8
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide care or services that was trauma informed and/or culturally competent.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Nov 22, 2024Complaint2
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Quality of Life and Care Deficiencies
Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
Apr 12, 2024Routine18
Nursing and Physician Services Deficiencies
Ensure that nurses and nurse aides have the appropriate competencies to care for every resident in a way that maximizes each resident's well being.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Administration Deficiencies
Employ or obtain outside professional resources to provide services in the nursing home when the facility does not employ a qualified professional to furnish a required service.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Nursing and Physician Services Deficiencies
Post nurse staffing information every day.
Jul 19, 2023Complaint1
Resident Rights Deficiencies
Prepare residents for a safe transfer or discharge from the nursing home.
Oct 13, 2022Routine3
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Federal Penalties
Fine
Nov 22, 2024
$8,400
Fine
Nov 22, 2024
$8,401
Ownership & Operations
Who Operates This Facility
Longwood Health and Rehabilitation Center
for profit
Chain Affiliation
Simcha Hyman & Naftali Zanziper
90 facilities nationwide
Chain avg rating: 2.3/5 · Rank 61 of 94 (Worst)
Ownership & Management
Owners
Longwood Operations Holdings LLC
Owner · Organization
FL Oc Opco LLC
Owner (parent company) · Organization
Orchid Cove Snf Holdco LLC
Owner (parent company) · Organization
Ppg Gc Opcos II LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
103 reviews from families & visitors
Official Website
Visit longwoodhrc.com
Medicare data downloads
Original nursing home datasets
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Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
The Heron of Longwood
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