Solaris Healthcare Forest Lake
Meets baseline Medicare standards with room for improvement. A tour and talking to current residents' families is the best next step.
based on 168 Google reviews
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What this means for your family
This facility has a strong therapy department and many staff members who are highly regarded for their compassion. However, families should be aware of recurring reports regarding the loss of personal items and slow response times to call bells. We recommend keeping a detailed inventory of your loved one's belongings and scheduling regular check-ins with the nursing supervisor to ensure care needs are being met.
Google Reviews
Google Reviews
168 reviews on Google“Solaris Healthcare Forest Lake receives highly polarized feedback, with many families praising the dedicated nursing staff and effective rehabilitation team for their compassionate care. However, a significant number of reviewers report serious concerns regarding facility cleanliness, inconsistent communication, and the theft of personal belongings. While many visitors find the environment welcoming and clean, others describe a lack of urgency and poor responsiveness from staff, particularly during off-hours.”
Quality Themes
Tap a score for detailsStrengths
- Attentive and compassionate nursing staff
- Effective physical and occupational therapy team
- Clean and well-maintained facility
- Helpful administrative and discharge planning staff
Concerns
- Theft or loss of personal belongings and clothing (mentioned by 6 reviewers)
- Slow response times to call bells and patient needs (mentioned by 5 reviewers)
- Poor communication and difficulty reaching staff by phone (mentioned by 5 reviewers)
- Inconsistent quality and portion sizes of food (mentioned by 5 reviewers)
- Staff attitude and lack of urgency (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 172 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1We've heard great things about the compassion of your nursing team, but how do you ensure that call bells are answered quickly even during busy shifts?
- 2What specific systems do you have in place to track and protect residents' personal belongings and clothing to prevent any loss?
- 3Since we want to stay closely connected, what is the best way for family members to communicate with the nursing staff or reach someone by phone?
- 4Could you tell us a bit about the daily dining experience, specifically regarding the variety and consistency of the meals provided?
- 5How does the facility manage medication administration to ensure everything is handled accurately and timely?
- 6What kind of daily activities or social outings are available to keep residents engaged and active in the community?
Personalized based on this facility's data
Key Review Excerpts
“The therapy department goes above and beyond and try their best to really make a difference! Would recommend this place to anyone.”
“My Brother is non verbal and unable to do anything on his own or communicate. He was there less than two weeks before he died. A few days after they transferred him... I found him unshared, his hair well below his ears and sticking into them.”
“The transition was amazing thanks to Jacqueline Brown, Discharge Planner. We worked on issues ahead of time. She sent me brochures for home care help, always answers your call if not be assured she will call you back.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
1
measures
4
measures
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents vaccinated for the flu
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Half of this facility's deficiencies were triggered by family complaints, indicating concerning patterns that prompted reports. The most recurring issues involve medication management (including high error rates and inadequate pharmacy oversight), resident safety, and infection control. While the facility has provided correction dates for all deficiencies, recent violations in 2025 suggest ongoing challenges with pharmaceutical services and safety protocols that families should discuss during visits.
Jul 11, 2025Complaint3
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Mar 27, 2025Routine3
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Sep 1, 2023Routine1
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Jul 19, 2023Complaint2
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Quality of Life and Care Deficiencies
Provide basic life support, including CPR, prior to the arrival of emergency medical personnel , subject to physician orders and the resident’s advance directives.
Oct 22, 2021Routine2
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Federal Penalties
Fine
Jul 19, 2023
$15,269
Ownership & Operations
Who Operates This Facility
Solaris Healthcare Forest Lake
for profit
Chain Affiliation
Solaris Healthcare
22 facilities nationwide
Chain avg rating: 3.8/5 · Rank 11 of 22
Ownership & Management
Owners
Apopka South Snf Operations Holdings LLC
Owner · Organization
Acc II Snf Operations Holdings LLC
Owner (parent company) · Organization
Ch Acc II Holdings LLC
Owner (parent company) · Organization
Seam Trust
Owner (parent company) · Organization
Sk Acc II Holdings LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
168 reviews from families & visitors
Official Website
Visit solariscares.org
Medicare data downloads
Original nursing home datasets
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