Nursing HomeMedicaid Top Rated

Villa Healthcare & Rehabilitation Center

Strong Medicare quality ratings; families often praise highly skilled and attentive therapy department. Still worth an in-person visit.

120 Chipola Ave, Deland, FL 32720|120 beds|Licensed & Active

5/5

Medicare

Inspection

Quality

Staffing

Google rating

3.7/5

based on 102 Google reviews

(386) 738-3433 Directions Website

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What this means for your family

This facility's physical and occupational therapy teams are highly regarded and can be excellent for recovery, but the facility has a history of cleanliness and communication issues. When touring, specifically inspect the cleanliness of the rooms and ask for a clear, written plan on how the facility handles family communication and medication management during off-hours.

Google Reviews

102 reviews on Google

“Villa Healthcare & Rehabilitation Center receives highly polarized feedback, with many reviewers praising the physical and occupational therapy departments as top-tier and effective. However, there is a persistent pattern of serious complaints regarding facility cleanliness, including reports of roaches and poor hygiene, as well as significant concerns about communication and inconsistent nursing care.”

Quality Themes

Tap a score for details

Strengths

Highly skilled and attentive therapy department
Compassionate and professional nursing staff (specific individuals)
Clean, well-maintained facility (noted by recent reviewers)
Effective rehabilitation programs

Concerns

Facility cleanliness and pest issues (roaches, dust, stains) (mentioned by 7 reviewers)
Poor communication with family members (mentioned by 6 reviewers)
Inconsistent nursing care and medication management (mentioned by 5 reviewers)
Understaffing leading to slow response times (mentioned by 4 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 106 analyzed

How They Respond to Reviews

100%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

1I noticed some wonderful praise for your therapy department; could you tell me more about how the rehabilitation programs help residents regain their independence?
2How does the nursing team ensure that medication schedules are consistently managed and double-checked for every resident?
3What specific steps is the facility taking to maintain the cleanliness of the resident rooms and common areas?
4How does the staff keep family members updated on a loved one's health status and daily well-being?
5What does a typical day look like for residents in terms of social activities and dining experiences?
6In the event of a medical emergency during the night, what is the protocol for contacting both the physician and the family?

Personalized based on this facility's data

Key Review Excerpts

“The rehab department is a standout, led by a compassionate director and staff who genuinely care for patients' success. The CNAs are also fantastic, working efficiently and compassionately despite heavy workloads.”

Long-term resident's family · 2025★★★☆☆

“I’ve always used to say this place was an F I would’ve graded at that button since Shari Has taken over this place is a A+. I am grateful for her because she has made a different change in this facility.”

Memory care family member · 2025★★☆☆☆

“My mom was there for about 90 minutes. Dried “stuff” under the next bed, giant roaches, dirty window sills. I said something about the roaches and the nurse said “yea, I ain’t gonna lie, we have a big problem”.”

Rehab patient's family · 2022★☆☆☆☆

Source: 102 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026

RN Hours

0.56hrs

74%

Registered nurses for medical care

Total Nursing

3.46hrs

84%

All nurses + aides combined

Staff Turnover

33%

Lower is better (< 30% = good)

RN Turnover

31%

Lower is better (< 30% = good)

Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

5/ 5

Better Than Avg

measures

Worse Than Avg

measures

Long-Stay Residents

🚿

Residents whose bladder or bowel control got worse

↓ Lower is better

This Facility3.2%

Better than Avg

Here

3.2%

19.4%

11.5%

Volusia

14.3%

🛏️

Residents needing more daily help over time

↓ Lower is better

This Facility3.0%

Better than Avg

Here

3.0%

14.4%

9.1%

Volusia

11.4%

😔

Residents with depression symptoms

↓ Lower is better

This Facility0.9%

Better than Avg

Here

0.9%

12.1%

4.1%

Volusia

4.7%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on antipsychotic medication

↓ Lower is better

This Facility4.5%

Better than Avg

Here

4.5%

15.4%

8.7%

Volusia

12.2%

💉

Residents vaccinated for pneumonia

↑ Higher is better

This Facility100.0%

Better than Avg

Here

100.0%

93.4%

98.1%

Volusia

97.7%

💊

Residents on anti-anxiety or sleep medication

↓ Lower is better

This Facility14.1%

Better than Avg

Here

14.1%

19.5%

15.0%

Volusia

17.2%

Short-Stay Residents (Rehab / Post-Acute)

💉

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility99.5%

Better than Avg

Here

99.5%

79.7%

94.7%

Volusia

89.0%

💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility98.9%

Better than Avg

Here

98.9%

81.8%

94.8%

Volusia

91.3%

💊

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility0.2%

Better than Avg

Here

0.2%

1.6%

1.5%

Volusia

1.2%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

1deficiencies

Well below state avg (7.3)

1 complaint-triggered

One family filed a complaint that led to citation for medication labeling issues. The facility shows recurring problems with daily care assistance, emergency preparedness, and medication management across multiple surveys from 2021 to 2025. While all deficiencies have documented correction dates, the persistence of similar issues over four years, including repeated citations for basic resident care and respiratory services, suggests ongoing operational challenges families should investigate during their visit.

Sep 18, 2025Routine9 findings

0677Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide care and assistance to perform activities of daily living for any resident who is unable.

0004Potential for harm · IsolatedCorrected