Nursing HomeMedicaid Medicare 5-star

Blue Palms Health and Rehabilitation Center of Del

Strong Medicare quality ratings; public reviewers often praise effective physical and occupational therapy. Still worth an in-person visit.

450 North Mcdonald Avenue, Deland, FL 32724|60 beds|Licensed & active

5/5

Medicare

Inspection

Quality

Staffing

Google rating

3.4/5

based on 44 Google reviews

(386) 738-0212 Directions Website

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2flags

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Public Medicare Flags to Review

These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.

Staff turnover reported at 57%
RN turnover reported at 67%

No Medicare penalties on record

Source: Medicare data

What this means for your family

Blue Palms Health and Rehabilitation Center of Del has a strong overall Medicare rating. Public reviewers frequently mention: effective physical and occupational therapy and clean and well-maintained facility environment. Review the component ratings and current source records before deciding.

Google Reviews

47 public Google reviews available

Blue Palms Health and Rehabilitation Center of DeLand presents a highly polarized experience for families. While some residents and families praise the facility for its cleanliness, friendly staff, and effective rehabilitation therapy, others report severe neglect, including issues with hygiene, medication management, and a lack of communication during critical times. The transition from the previous ownership (Good Samaritan) appears to have caused significant instability and frustration among long-term residents and their families.

Quality Themes

Tap a score for details

Strengths

Effective physical and occupational therapy
Clean and well-maintained facility environment
Friendly and compassionate frontline staff
Engaging community activities and events

Concerns

Inadequate resident hygiene and basic care (mentioned by 3 reviewers)
Poor communication and lack of transparency from management (mentioned by 4 reviewers)
Understaffing and overworked employees (mentioned by 3 reviewers)
Facility maintenance issues (e.g., lack of AC) (mentioned by 2 reviewers)
Negative impact of ownership transition/management changes (mentioned by 4 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 47 analyzed

How They Respond to Reviews

0%response rate

Questions for Your Tour

1Given the recent management transitions, what steps are you taking to ensure consistent communication and transparency with family members regarding their loved one's care?
2I noticed the staffing rating is lower than other areas; how does the facility ensure that residents receive consistent attention for daily hygiene and basic care needs during peak hours?
3Since therapy services are a known strength here, how do you coordinate those sessions with the daily nursing care to ensure the resident isn't overwhelmed?
4I see that you are active in responding to feedback online; what is your process for addressing family concerns or complaints once they are brought to your attention?
5With the facility having experienced some maintenance challenges in the past, what is your current protocol for ensuring that essential systems like climate control are reliably maintained?
6What does a typical social calendar look like for residents, and how do you encourage participation for those who might be hesitant to join group activities?

Personalized based on this facility's data

Key Review Excerpts

“Their OT and PT staff were able to make such significant progress with her that she was able to successfully transition to their Assisted Living Facility.”

Long-term resident's family · 2025★★★★★

“The staff heavily over-medicated him throughout his stay. He was kept sedated and confused almost constantly.”

Long-term resident's family · 2026★☆☆☆☆

“This place did not even change her diaper, clean her, even more they did not even feed her!!!!”

Rehab patient's family · 2025★☆☆☆☆

Source: 47 Google reviews in the current analysis set

Staffing

Staffing Hours

per resident/day · Medicare public data

RN Hours

0.71hrs

95%

Registered nurses for medical care

Total Nursing

3.72hrs

91%

All nurses + aides combined

Staff Turnover

57%

Lower is better (< 30% = good)

RN Turnover

67%

Lower is better (< 30% = good)

Both RN and total nursing hours are below the EveryPlace reference benchmarks. Ask the facility how it staffs each shift for current resident needs.

Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

5/ 5

Better Than Avg

measures

Worse Than Avg

measures

Mixed Results

measures

Long-Stay Residents

Residents with depression symptoms

↓ Lower is better

This Facility2.1%

Better than Avg

Here

2.1%

12.8%

4.6%

Volusia

4.1%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

Residents on antipsychotic medication

↓ Lower is better

This Facility5.5%

Better than Avg

Here

5.5%

15.4%

8.6%

Volusia

11.9%

Residents on anti-anxiety or sleep medication

↓ Lower is better

This Facility11.3%

Better than Avg

Here

11.3%

19.5%

14.4%

Volusia

16.4%

Residents whose bladder or bowel control got worse

↓ Lower is better

This Facility11.8%

Mixed vs Avgs

Here

11.8%

19.0%

10.5%

Volusia

13.1%

Residents whose walking got worse

↓ Lower is better

This Facility15.4%

Worse than Avg

Here

15.4%

14.1%

9.5%

Volusia

10.1%

Residents vaccinated for the flu

↑ Higher is better

This Facility100.0%

Better than Avg

Here

100.0%

95.5%

99.2%

Volusia

99.3%

Short-Stay Residents (Rehab / Post-Acute)

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility96.6%

Better than Avg

Here

96.6%

82.0%

95.2%

Volusia

92.8%

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility94.1%

Mixed vs Avgs

Here

94.1%

79.8%

94.7%

Volusia

89.2%

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility1.6%

Worse than Avg

Here

1.6%

1.5%

Volusia

1.4%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

Detailed Medicare record · up to 3-year lookback

24findings in history

Latest survey: 4 · near FL avg (7.3)

$7,456 in fines

This facility has 24 deficiencies across three surveys, with the most recent April 2025 inspection identifying significant issues in fire safety systems, emergency preparedness, and care planning. Recurring problems include building safety compliance, emergency lighting, and fire door maintenance appearing across multiple inspections. While all deficiencies show correction dates, the pattern of repeated building safety violations suggests ongoing maintenance challenges families should investigate during visits.

Apr 2, 2025Routine15 findings

0880Potential for harm · PatternCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0345Potential for harm · PatternCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0521Potential for harm · PatternCorrected

Services Deficiencies

Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.

0761Potential for harm · PatternCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0645Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

0656Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0024Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Establish policies and procedures for volunteers.

0025Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Create arrangements with other facilities to receive patients.

0032Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Provide primary/alternate means for communication.

0042Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Meet the requirements of an integrated health system.

0291Potential for harm · IsolatedCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0324Potential for harm · IsolatedCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0918Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

Jun 22, 2023Routine6 findings

0812Potential for harm · WidespreadCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0291Potential for harm · IsolatedCorrected

Egress Deficiencies

Install emergency lighting that can last at least 1 1/2 hours.

0761Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

To conduct inspection, testing and maintenance of fire doors by qualified individuals.

0911Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Meet requirements for the installation and maintenance of electrical systems.

0923Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have proper medical gas storage and administration areas.

Sep 23, 2021Routine3 findings

0688Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0757Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Blue Palms Health and Rehabilitation Center of Del

Organization Type

for profit

Ownership & Management

Owners

Deland FL Holdco, LLC

Owner · Organization

100%

Biggest Rock Snf Irrevocable Trust