Blue Palms Health and Rehabilitation Center of Del
Strong Medicare quality ratings; families often praise effective physical and occupational therapy. Still worth an in-person visit.
based on 42 Google reviews
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What this means for your family
While the facility offers strong rehabilitation services and engaging activities, the recent reports of neglect and communication failures are deeply concerning. We strongly recommend that families conduct unannounced visits during weekends or evenings to verify the level of care and staffing responsiveness before committing.
Google Reviews
Google Reviews
42 reviews on Google“Blue Palms Health and Rehabilitation Center of DeLand presents a highly polarized experience for families. While some residents and families praise the facility for its cleanliness, friendly staff, and effective rehabilitation therapy, others report severe neglect, including issues with hygiene, medication management, and a lack of communication during critical times. The transition from the previous ownership (Good Samaritan) appears to have caused significant instability and frustration among long-term residents and their families.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy
- Clean and well-maintained facility environment
- Friendly and compassionate frontline staff
- Engaging community activities and events
Concerns
- Inadequate resident hygiene and basic care (mentioned by 3 reviewers)
- Poor communication and lack of transparency from management (mentioned by 4 reviewers)
- Understaffing and overworked employees (mentioned by 3 reviewers)
- Facility maintenance issues (e.g., lack of AC) (mentioned by 2 reviewers)
- Negative impact of ownership transition/management changes (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 45 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1Given the recent management transitions, what steps are you taking to ensure consistent communication and transparency with family members regarding their loved one's care?
- 2I noticed the staffing rating is lower than other areas; how does the facility ensure that residents receive consistent attention for daily hygiene and basic care needs during peak hours?
- 3Since therapy services are a known strength here, how do you coordinate those sessions with the daily nursing care to ensure the resident isn't overwhelmed?
- 4I see that you are active in responding to feedback online; what is your process for addressing family concerns or complaints once they are brought to your attention?
- 5With the facility having experienced some maintenance challenges in the past, what is your current protocol for ensuring that essential systems like climate control are reliably maintained?
- 6What does a typical social calendar look like for residents, and how do you encourage participation for those who might be hesitant to join group activities?
Personalized based on this facility's data
Key Review Excerpts
“Their OT and PT staff were able to make such significant progress with her that she was able to successfully transition to their Assisted Living Facility.”
“The staff heavily over-medicated him throughout his stay. He was kept sedated and confused almost constantly.”
“This place did not even change her diaper, clean her, even more they did not even feed her!!!!”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
2
measures
3
measures
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has 24 deficiencies across three surveys, with the most recent April 2025 inspection identifying significant issues in fire safety systems, emergency preparedness, and care planning. Recurring problems include building safety compliance, emergency lighting, and fire door maintenance appearing across multiple inspections. While all deficiencies show correction dates, the pattern of repeated building safety violations suggests ongoing maintenance challenges families should investigate during visits.
Apr 2, 2025Routine15
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Emergency Preparedness Deficiencies
Establish policies and procedures for volunteers.
Emergency Preparedness Deficiencies
Create arrangements with other facilities to receive patients.
Emergency Preparedness Deficiencies
Provide primary/alternate means for communication.
Emergency Preparedness Deficiencies
Meet the requirements of an integrated health system.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Provide properly protected cooking facilities.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Jun 22, 2023Routine6
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Miscellaneous Deficiencies
To conduct inspection, testing and maintenance of fire doors by qualified individuals.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Sep 23, 2021Routine3
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Federal Penalties
Fine
Jun 22, 2023
$3,728
Fine
Jun 22, 2023
$3,728
Ownership & Operations
Who Operates This Facility
Blue Palms Health and Rehabilitation Center of Del
for profit
Ownership & Management
Owners
Deland FL Holdco, LLC
Owner · Organization
Biggest Rock Snf Irrevocable Trust
Owner (parent company) · Organization
Bp Deland and Daytona Opco Lp
Owner (parent company) · Organization
Camden Wv LLC
Owner (parent company) · Organization
Healthcare Investment Holdings LLC
Owner (parent company) · Organization
The Adam Sasouness Family Trust
Owner (parent company) · Organization
The Dana Sasouness Family Trust
Owner (parent company) · Organization
Js Family Trust
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
42 reviews from families & visitors
Official Website
Visit bluepalmsdeland.com
Medicare data downloads
Original nursing home datasets
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