Ridgecrest Healthcare and Rehabilitation Center
Strong Medicare quality ratings; families often praise highly effective physical and occupational therapy team. Still worth an in-person visit.
based on 156 Google reviews
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What this means for your family
While Ridgecrest features an exceptionally strong and dedicated rehabilitation therapy team, families should be aware of significant, recurring reports regarding poor communication, slow response times, and hygiene concerns. If you choose this facility, we strongly recommend frequent, unannounced visits and active involvement in your loved one's daily care to ensure their needs are met.
Google Reviews
Google Reviews
156 reviews on Google“Ridgecrest Healthcare and Rehabilitation Center receives highly polarized feedback, with many families praising the dedicated therapy team and specific staff members, while others report severe neglect and safety concerns. Frequent criticisms include poor communication, slow response times for call lights, and substandard food quality. While some families describe a warm, family-like environment, others warn of hygiene issues, understaffing, and administrative failures.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and occupational therapy team
- Specific staff members noted for compassion and professionalism
- Welcoming and clean environment (according to positive reviewers)
- Helpful administrative and social services support
Concerns
- Significant understaffing and slow response to call lights (mentioned by 12 reviewers)
- Poor food quality, cold meals, and lack of nutritional variety (mentioned by 10 reviewers)
- Lack of communication and difficulty reaching staff/management by phone (mentioned by 9 reviewers)
- Hygiene issues including reports of roaches and dirty rooms (mentioned by 5 reviewers)
- Medication management errors or failure to administer meds on time (mentioned by 5 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 148 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1We've heard wonderful things about your physical and occupational therapy teams; could you tell us more about how they work with residents to maintain their mobility?
- 2How do you ensure that meal temperatures and nutritional variety stay consistent for residents throughout the day?
- 3What specific steps does your team take to ensure call lights are answered promptly and that residents' needs are met without delay?
- 4Could you walk us through your process for medication administration to ensure everything is delivered accurately and on schedule?
- 5How does the facility manage daily cleaning schedules and room maintenance to ensure a consistently clean and comfortable environment?
- 6What is the best way for family members to stay in touch with the care team or reach management if we have questions about our loved one's care?
Personalized based on this facility's data
Key Review Excerpts
“The therapy team here is amazing. They really care about their patients and go above and beyond to help them reach their goals.”
“The food was always cold , she lost 20 pds there. Social Services can't think outside the box. My worst complaint , is discharge.”
“The staff is limited and average at best. The food is not favorable most of the time. Repairs need to be made while improving quality of staff in order to reduce neglect.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
3
measures
3
measures
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents who lost too much weight
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed complaints against this facility, most recently in June 2025 regarding quality assurance oversight and pest control issues. The facility shows recurring problems across safety areas including fire safety systems, emergency exits, and facility maintenance, though all violations have been corrected by the provider. Deficiencies span multiple years and care areas including respiratory care, nursing staff training, and food safety, suggesting ongoing operational challenges that families should investigate during visits.
Jan 28, 2026Routine7
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Provide properly protected cooking facilities.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure receptacles at patient bed locations and where general anesthesia is administered, are tested after initial installation, replacement or servicing.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Jun 16, 2025Complaint2
Administration Deficiencies
Set up an ongoing quality assessment and assurance group to review quality deficiencies and develop corrective plans of action.
Environmental Deficiencies
Make sure there is a pest control program to prevent/deal with mice, insects, or other pests.
Feb 22, 2024Routine1
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Mar 10, 2022Routine3
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nursing and Physician Services Deficiencies
Ensure that nurse aides who have worked more than 4 months, are trained and competent; and nurse aides who have worked less than 4 months are enrolled in appropriate training.
Ownership & Operations
Who Operates This Facility
Ridgecrest Healthcare and Rehabilitation Center
for profit
Chain Affiliation
Gold FL Trust II
36 facilities nationwide
Chain avg rating: 3.1/5 · Rank 8 of 46 (Best)
Ownership & Management
Owners
Ridgecrest Nursing and Rehab Holdco LLC
Owner · Organization
FL Master Opco Holdco LLC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
156 reviews from families & visitors
Official Website
Visit ridgecresthrc.com
Medicare data downloads
Original nursing home datasets
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