Parkside Health and Rehabilitation Center
Strong Medicare quality ratings; families often praise friendly and compassionate nursing staff. Still worth an in-person visit.
based on 154 Google reviews
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What this means for your family
While many families report positive experiences with the physical therapy team and individual staff members, the recurring reports of poor hygiene and missing personal items are concerning. Before choosing this facility, we strongly recommend conducting an unannounced visit to check the cleanliness of the hallways and asking management specifically how they track and secure resident clothing and personal belongings.
Google Reviews
Google Reviews
154 reviews on Google“Parkside Health and Rehabilitation Center receives highly polarized feedback, with many families praising the friendly, attentive staff and effective physical therapy programs. However, a significant number of reviewers report serious concerns regarding hygiene, including persistent odors of urine, infrequent bathing, and missing personal belongings. Potential families should be aware of these inconsistencies in care quality and cleanliness.”
Quality Themes
Tap a score for detailsStrengths
- Friendly and compassionate nursing staff
- Effective physical therapy programs
- Clean and well-maintained common areas
- Responsive administrative and front desk support
Concerns
- Persistent odor of urine and poor facility hygiene (mentioned by 8 reviewers)
- Missing personal belongings, clothing, and hygiene items (mentioned by 5 reviewers)
- Slow response times to call buttons and patient needs (mentioned by 5 reviewers)
- Inconsistent bathing and laundry services (mentioned by 4 reviewers)
- Poor communication and billing issues (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 156 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed the facility has a 2-star staffing rating; how do you ensure that call buttons are answered promptly and that residents receive timely assistance throughout the day?
- 2Some families have expressed concerns regarding the cleanliness of the living areas; what is your current protocol for maintaining hygiene and managing odors in resident rooms and common spaces?
- 3We understand that keeping track of personal belongings can be a challenge in a facility of this size; what systems do you have in place to ensure that clothing and personal items are labeled and returned properly after laundry services?
- 4Given the importance of consistent care, how do you track and ensure that each resident receives their scheduled bathing and hygiene assistance on a daily basis?
- 5I see that you actively respond to feedback online; how do you utilize that communication to improve the daily dining experience and overall quality of life for your residents?
- 6What is your standard procedure for handling urgent medical changes or emergencies, and how do you keep family members informed when these situations arise?
Personalized based on this facility's data
Key Review Excerpts
“My mother was recently admitted to Parkside, it was a horrible experience. She lay in a urine soaked bed for over an hour.”
“My brother walk out to the car with a walker. He walked every day from that point on with a walker”
“The staff is friendly and helpful Mom is happy but Everything disappears. Mom's teeth, hearing aids, socks, clothes. Etc.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
11
measures
4
measures
2
measures
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents whose walking got worse
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows a concerning pattern of recurring safety and operational issues, with deficiencies found across all three recent surveys in food safety, fire safety systems, and daily care assistance. The most recent October 2024 inspection revealed multiple building safety violations including blocked exits and faulty sprinkler systems, alongside repeated food handling problems that first appeared in 2021. While all issues have correction dates, the persistence of safety deficiencies suggests ongoing operational challenges families should carefully consider.
Oct 24, 2024Routine7
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Egress Deficiencies
Have exits that are accessible at all times.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Dec 15, 2022Routine2
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure that testing and maintenance of electrical equipment is performed.
Apr 29, 2021Routine2
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Quality of Life and Care Deficiencies
Ensure residents do not lose the ability to perform activities of daily living unless there is a medical reason.
Ownership & Operations
Who Operates This Facility
Parkside Health and Rehabilitation Center
for profit
Chain Affiliation
Aston Health
38 facilities nationwide
Chain avg rating: 2.5/5 · Rank 4 of 30
Ownership & Management
Owners
Parkside Operations Holdings LLC
Owner · Organization
Blue Spring Healthcare Partners LLC
Owner (parent company) · Organization
Friedman, Leopold
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
154 reviews from families & visitors
Official Website
Visit parksiderehab.com
Medicare data downloads
Original nursing home datasets
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