Villa Health Care Center
Strong Medicare quality ratings; families often praise exceptional physical therapy and rehab services. Still worth an in-person visit.
based on 59 Google reviews
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What this means for your family
The facility's physical therapy and rehabilitation services are clearly its greatest strength and are highly recommended for post-surgery recovery. However, families must be extremely vigilant regarding the security of personal belongings and should closely monitor the responsiveness of the nursing staff to call lights.
Google Reviews
Google Reviews
59 reviews on Google“Families seeking rehabilitation will find a highly-regarded physical therapy team and a clean, well-maintained environment. However, there are serious, recurring allegations regarding staff misconduct, theft of personal items, and failure to respond to call lights promptly.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional physical therapy and rehab services
- Clean and well-maintained facility
- Friendly and attentive nursing staff
- Professional administrative and social services
Concerns
- Theft or loss of resident personal belongings (mentioned by 2 reviewers)
- Slow response to call lights and nursing requests (mentioned by 3 reviewers)
- Unprofessional or rude behavior by certain staff members (mentioned by 3 reviewers)
- Overcrowded rooms (3 residents per room) (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 66 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1We've heard wonderful things about your physical therapy and rehab services; could you tell us more about how that program supports residents in their recovery?
- 2Since we want to ensure our loved one feels secure, what specific protocols do you have in place to track and protect residents' personal belongings?
- 3How does the nursing team manage call lights during busier shifts to ensure that requests are answered promptly?
- 4With the facility being so well-maintained and clean, what kind of daily activities or social outings do you organize to keep residents engaged?
- 5In the event of a medical emergency during the night, what is the process for notifying the family and coordinating care?
- 6How does the administration work to ensure consistent, professional communication between the staff and the families?
Personalized based on this facility's data
Key Review Excerpts
“The staff was wonderful. They took excellent care of my husband. The director and other staff was so easy to talk to if there was an issue and they took care of it immediately.”
“The physical Therapy team have been superb and have gone above and beyond their expectations. The overall staff was friendly and professional”
“I have since called APS and the state is currently investigating the facility. Today I found out that the facility saw my review along with the other students’ reviews and attempted to confront us face to face.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
17
measures
Residents on antipsychotic medication
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has faced recurring problems with families filing 12 complaint-triggered reports across multiple surveys. The most persistent issues involve infection control (appearing in surveys from 2021 to 2025), medication management errors, and resident assessment and care planning deficiencies. While the facility corrects most violations when cited, the pattern of repeated problems in the same core care areas—particularly infection control protocols and medication safety—suggests ongoing quality concerns that warrant careful evaluation during any visit.
Mar 5, 2026Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Aug 13, 2025Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jun 12, 2025Routine10
Emergency Preparedness Deficiencies
Establish policies and procedures for medical documentation.
Emergency Preparedness Deficiencies
Establish roles under a Waiver declared by secretary.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Environmental Deficiencies
Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.
Aug 28, 2024Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Aug 6, 2024Complaint1
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Apr 12, 2024Routine10
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Emergency Preparedness Deficiencies
Establish policies and procedures for volunteers.
Emergency Preparedness Deficiencies
Establish roles under a Waiver declared by secretary.
Emergency Preparedness Deficiencies
Provide family notifications of emergency plan.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Environmental Deficiencies
Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.
Ownership & Operations
Who Operates This Facility
Villa Health Care Center
for profit
Chain Affiliation
Nahs
12 facilities nationwide
Chain avg rating: 4.0/5 · Rank 1 of 12 (Best)
Ownership & Management
Owners
Nahs Southeast, INC.
Owner · Organization
Nahs Employee Stock Ownership Trust
Owner (parent company) · Organization
Nahs Holding INC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
59 reviews from families & visitors
Official Website
Visit villahealthcare.com
Medicare data downloads
Original nursing home datasets
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