Nursing HomeMedicaid Medicare 5-star

Villa Health Care Center

Strong Medicare quality ratings; public reviewers often praise exceptional physical therapy and rehab services. Still worth an in-person visit.

8965 Magnolia Avenue, Ramona · Riverside, CA 92503|59 beds|Licensed & active

5/5

Medicare

Inspection

Quality

Staffing

Google rating

3.6/5

based on 61 Google reviews

(951) 689-5788 Directions Website

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Public Medicare Flags to Review

These current public-data fields deserve follow-up with the facility and the official Medicare record. They are not a clinical risk score or a substitute for an in-person assessment.

Staff turnover reported at 59%

No Medicare penalties on record

Source: Medicare data

What this means for your family

Villa Health Care Center has a strong overall Medicare rating. Public reviewers frequently mention: exceptional physical therapy and rehab services and clean and well-maintained facility. Review the component ratings and current source records before deciding.

Google Reviews

68 public Google reviews available

Families seeking rehabilitation will find a highly-regarded physical therapy team and a clean, well-maintained environment. However, there are serious, recurring allegations regarding staff misconduct, theft of personal items, and failure to respond to call lights promptly.

Quality Themes

Tap a score for details

Strengths

Exceptional physical therapy and rehab services
Clean and well-maintained facility
Friendly and attentive nursing staff
Professional administrative and social services

Concerns

Theft or loss of resident personal belongings (mentioned by 2 reviewers)
Slow response to call lights and nursing requests (mentioned by 3 reviewers)
Unprofessional or rude behavior by certain staff members (mentioned by 3 reviewers)
Overcrowded rooms (3 residents per room) (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

Distribution · 68 analyzed

How They Respond to Reviews

13%response rate

This facility rarely responds to reviews.

Questions for Your Tour

1We've heard wonderful things about your physical therapy and rehab services; could you tell us more about how that program supports residents in their recovery?
2Since we want to ensure our loved one feels secure, what specific protocols do you have in place to track and protect residents' personal belongings?
3How does the nursing team manage call lights during busier shifts to ensure that requests are answered promptly?
4With the facility being so well-maintained and clean, what kind of daily activities or social outings do you organize to keep residents engaged?
5In the event of a medical emergency during the night, what is the process for notifying the family and coordinating care?
6How does the administration work to ensure consistent, professional communication between the staff and the families?

Personalized based on this facility's data

Key Review Excerpts

“The staff was wonderful. They took excellent care of my husband. The director and other staff was so easy to talk to if there was an issue and they took care of it immediately.”

Rehab patient's family · 2025★★★★★

“The physical Therapy team have been superb and have gone above and beyond their expectations. The overall staff was friendly and professional”

Rehab patient · 2024★★★★★

“I have since called APS and the state is currently investigating the facility. Today I found out that the facility saw my review along with the other students’ reviews and attempted to confront us face to face.”

Clinical student · 2024★☆☆☆☆

Source: 68 Google reviews in the current analysis set

Staffing

Staffing Hours

per resident/day · Medicare public data

RN Hours

0.47hrs

63%

Registered nurses for medical care

Total Nursing

4.27hrs

All nurses + aides combined

Staff Turnover

59%

Lower is better (< 30% = good)

RN Turnover

50%

Lower is better (< 30% = good)

RN hours are below the EveryPlace reference benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.

Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating

5/ 5

Better Than Avg

measures

Mixed Results

measures

Long-Stay Residents

Residents on antipsychotic medication

↓ Lower is better

This Facility1.0%

Better than Avg

Here

1.0%

15.4%

12.0%

Riverside

11.5%

Residents on anti-anxiety or sleep medication

↓ Lower is better

This Facility6.7%

Better than Avg

Here

6.7%

19.5%

13.7%

Riverside

17.4%

Residents whose walking got worse

↓ Lower is better

This Facility1.8%

Better than Avg

Here

1.8%

14.1%

9.8%

Riverside

7.3%

Residents with depression symptoms

↓ Lower is better

This Facility1.6%

Better than Avg

Here

1.6%

12.8%

7.3%

Riverside

7.9%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

Residents whose bladder or bowel control got worse

↓ Lower is better

This Facility11.0%

Mixed vs Avgs

Here

11.0%

19.0%

10.2%

Riverside

8.2%

Residents needing more daily help over time

↓ Lower is better

This Facility6.1%

Better than Avg

Here

6.1%

13.9%

10.2%

Riverside

8.1%

Short-Stay Residents (Rehab / Post-Acute)

Short-stay residents vaccinated for the flu

↑ Higher is better

This Facility100.0%

Better than Avg

Here

100.0%

79.8%

93.2%

Riverside

93.2%

Short-stay residents vaccinated for pneumonia

↑ Higher is better

This Facility99.8%

Better than Avg

Here

99.8%

82.0%

94.4%

Riverside

94.7%

Short-stay residents newly given antipsychotics

↓ Lower is better

This Facility0.6%

Better than Avg

Here

0.6%

1.6%

1.5%

Riverside

1.1%

Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

Detailed Medicare record · up to 3-year lookback

58findings in history

Latest survey: 9 · near CA avg (15.4)

12 complaint-triggered findings

This facility has faced recurring problems with families filing 12 complaint-triggered reports across multiple surveys. The most persistent issues involve infection control (appearing in surveys from 2021 to 2025), medication management errors, and resident assessment and care planning deficiencies. While the facility corrects most violations when cited, the pattern of repeated problems in the same core care areas—particularly infection control protocols and medication safety—suggests ongoing quality concerns that warrant careful evaluation during any visit.

Jun 4, 2026Complaint1 finding

0755Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

Mar 5, 2026Complaint1 finding

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

Aug 13, 2025Complaint2 findings

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0689Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Jun 12, 2025Routine10 findings

0023Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish policies and procedures for medical documentation.

0026Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Establish roles under a Waiver declared by secretary.

0039Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Conduct testing and exercise requirements.

0353Potential for harm · WidespreadCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0578Potential for harm · PatternCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0812Potential for harm · PatternCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0760Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure that residents are free from significant medication errors.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

0363Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0912Minimal · PatternCorrected

Environmental Deficiencies

Provide rooms that are at least 80 square feet per resident in multiple rooms and 100 square feet for single resident rooms.

Aug 28, 2024Complaint2 findings

0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

Aug 6, 2024Complaint1 finding

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Villa Health Care Center

Organization Type

for profit

Chain Affiliation

Chain Name

Nahs

Chain Size

12 facilities nationwide

Chain avg rating: 4.0/5 · Rank 1 of 12 (Highest rating)

Ownership & Management

Owners

Nahs Holding INC

Owner (parent company) · Organization

100%

Key personnel

Leet, RyanW-2 Managing EmployeeEllis-Sherinian, JamesOfficer / DirectorJergensen, JeremyOfficer / DirectorLeet, RyanOfficer / DirectorDaly, JeffreyOfficer / Director

Source: Medicare provider data

Contact

Get in Touch

Contact this facility directly and verify the details that matter most to your family.

(951) 689-5788

villahealthcare.com

8965 Magnolia Avenue

Riverside, CA 92503

Get Directions View on Google Maps

References & Resources

Medicare Care Compare

Official Medicare quality ratings, inspections & staffing data

Google Maps

Photos, directions & neighborhood info

Google Reviews

61 reviews from families & visitors

Official Website

Visit villahealthcare.com

Medicare data downloads

Original nursing home datasets

EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.