Alta Vista Healthcare & Wellness Centre
Strong Medicare quality ratings; families often praise compassionate and professional nursing staff. Still worth an in-person visit.
based on 99 Google reviews

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What this means for your family
This facility is an excellent choice for rehabilitation due to its highly praised PT/OT and nursing teams. However, if your loved one requires immediate assistance via call buttons, you should closely monitor response times and verify how the facility manages the organization of personal belongings.
Google Reviews
Google Reviews
99 reviews on Google“Families considering Alta Vista will find a facility praised for its exceptionally kind, professional, and attentive nursing and rehab staff. While many residents thrive in the clean and welcoming environment, some families have reported serious concerns regarding delayed response times to call buttons and inconsistent management of patient belongings.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and professional nursing staff
- Clean and well-maintained facility
- Effective physical and occupational therapy
- Welcoming and friendly atmosphere for visitors
Concerns
- Slow response times to call buttons (mentioned by 3 reviewers)
- Issues with management of personal belongings (mentioned by 3 reviewers)
- Lack of food variety and taste (mentioned by 3 reviewers)
- Inconsistent communication regarding medical updates (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 105 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1We've heard wonderful things about the compassionate nursing staff here; how do you ensure that level of care remains consistent during shift changes?
- 2What specific steps are in place to ensure that call buttons are answered promptly, especially during the busier night shifts?
- 3Could you tell us more about the daily meal plan and how you might incorporate more variety or dietary preferences for our loved one?
- 4How does the facility manage and track residents' personal belongings to ensure nothing gets misplaced?
- 5In the event of a medical emergency after hours, what is the protocol for communicating immediate updates to the family?
- 6What kind of social activities or group outings are available to help residents stay engaged with the community?
Personalized based on this facility's data
Key Review Excerpts
“The PT/OT department is the best, you are so funny and kept Mom's spirits high being her cheerleader.”
“The staff are very professional and manages their schedule with uttermost discretion and care”
“Responding to his call button would often take 20-30 minutes, and he said they would tell him they have lots patients and he needed to wait.”
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
2
measures
3
measures
Residents on anti-anxiety or sleep medication
Residents whose bladder or bowel control got worse
Residents whose walking got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has 60 deficiencies across 9 surveys with 8 complaint-triggered violations, indicating families have filed reports about care concerns. The most recurring issues involve quality of care, medication management, and fire safety systems. Problems with providing appropriate treatment according to residents' care plans appear repeatedly across multiple years, suggesting persistent care quality challenges that families should investigate thoroughly during visits.
Aug 7, 2025Routine12
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Quality of Life and Care Deficiencies
Provide safe, appropriate dialysis care/services for a resident who requires such services.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Apr 16, 2025Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
May 23, 2024Routine17
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Emergency Preparedness Deficiencies
Conduct risk assessment and an All-Hazards approach.
Emergency Preparedness Deficiencies
List the names and contact information of those in the facility.
Construction Deficiencies
Use approved construction type or materials.
Smoke Deficiencies
Provide properly protected cooking facilities.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Dec 13, 2023Complaint2
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Oct 5, 2023Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Ensure each resident’s drug regimen must be free from unnecessary drugs.
Jun 6, 2023Complaint1
Resident Rights Deficiencies
Allow residents to self-administer drugs if determined clinically appropriate.
Ownership & Operations
Who Operates This Facility
Alta Vista Healthcare & Wellness Centre
for profit
Chain Affiliation
Citrus Wellness Centre
5 facilities nationwide
Ownership & Management
Owners
Citrus Wellness Centre, LLC
Owner · Organization
Br Oceangate LLC
Owner · Organization
Katz Kindred Healthcare Partnership
Owner · Organization
Kindred Realty Partnership
Owner · Organization
Majer, Sol
Owner
Weiss, Jonathan
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
99 reviews from families & visitors
Official Website
Visit altavistarehab.com
Medicare data downloads
Original nursing home datasets
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