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Nursing HomeMedicaid

Alta Vista Healthcare & Wellness Centre

Strong Medicare quality ratings; families often praise compassionate and professional nursing staff. Still worth an in-person visit.

9020 Garfield Street, Ramona · Riverside, CA 9250399 bedsLicensed & Active
4/5
Medicare
Inspection
Quality
Staffing
Google rating
4.1/5

based on 99 Google reviews

5
4
3
2
1
Alta Vista Healthcare & Wellness Centre Nursing Home in Riverside, CA — Street View
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What this means for your family

This facility is an excellent choice for rehabilitation due to its highly praised PT/OT and nursing teams. However, if your loved one requires immediate assistance via call buttons, you should closely monitor response times and verify how the facility manages the organization of personal belongings.

Google Reviews

Google Reviews

99 reviews on Google
Families considering Alta Vista will find a facility praised for its exceptionally kind, professional, and attentive nursing and rehab staff. While many residents thrive in the clean and welcoming environment, some families have reported serious concerns regarding delayed response times to call buttons and inconsistent management of patient belongings.

Quality Themes

Tap a score for details
Food4.0Staff8.0Clean9.0Activities7.0MedsN/AMemoryN/AComms5.0Value2.0

Strengths

  • Compassionate and professional nursing staff
  • Clean and well-maintained facility
  • Effective physical and occupational therapy
  • Welcoming and friendly atmosphere for visitors

Concerns

  • Slow response times to call buttons (mentioned by 3 reviewers)
  • Issues with management of personal belongings (mentioned by 3 reviewers)
  • Lack of food variety and taste (mentioned by 3 reviewers)
  • Inconsistent communication regarding medical updates (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'17(3)'19(3)'21(6)'24(22)'26(7)

Distribution · 105 analyzed

5
74
4
10
3
2
2
4
1
15

How They Respond to Reviews

0%response rate

Questions for Your Tour

  • 1We've heard wonderful things about the compassionate nursing staff here; how do you ensure that level of care remains consistent during shift changes?
  • 2What specific steps are in place to ensure that call buttons are answered promptly, especially during the busier night shifts?
  • 3Could you tell us more about the daily meal plan and how you might incorporate more variety or dietary preferences for our loved one?
  • 4How does the facility manage and track residents' personal belongings to ensure nothing gets misplaced?
  • 5In the event of a medical emergency after hours, what is the protocol for communicating immediate updates to the family?
  • 6What kind of social activities or group outings are available to help residents stay engaged with the community?

Personalized based on this facility's data


Key Review Excerpts

The PT/OT department is the best, you are so funny and kept Mom's spirits high being her cheerleader.

Rehab patient's family · 2025★★★★★

The staff are very professional and manages their schedule with uttermost discretion and care

Long-term resident's family · 2024★★★★★

Responding to his call button would often take 20-30 minutes, and he said they would tell him they have lots patients and he needed to wait.

Rehab patient's family · 2023★★☆☆☆
Source: 99 Google reviews

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

12

measures

Worse Than Avg

2

measures

Mixed Results

3

measures

Long-Stay Residents
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility29.3%
Worse than Avg
Here
29.3%
US
19.5%
CA
13.7%
Riverside
15.2%
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility9.5%
Mixed vs Avgs
Here
9.5%
US
19.4%
CA
10.7%
Riverside
9.0%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility6.4%
Better than Avg
Here
6.4%
US
15.3%
CA
10.5%
Riverside
8.2%
😔

Residents with depression symptoms

↓ Lower is better
This Facility13.7%
Worse than Avg
Here
13.7%
US
12.1%
CA
7.0%
Riverside
5.8%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility7.4%
Better than Avg
Here
7.4%
US
14.4%
CA
10.4%
Riverside
8.3%
💉

Residents vaccinated for pneumonia

↑ Higher is better
This Facility98.8%
Mixed vs Avgs
Here
98.8%
US
93.4%
CA
98.6%
Riverside
99.3%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
79.7%
CA
93.2%
Riverside
92.7%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility97.6%
Better than Avg
Here
97.6%
US
81.8%
CA
94.2%
Riverside
94.4%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.2%
Better than Avg
Here
1.2%
US
1.6%
CA
1.5%
Riverside
1.3%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

7deficiencies
Well below state avg (15.4)
9 complaint-triggered

This facility has 60 deficiencies across 9 surveys with 8 complaint-triggered violations, indicating families have filed reports about care concerns. The most recurring issues involve quality of care, medication management, and fire safety systems. Problems with providing appropriate treatment according to residents' care plans appear repeatedly across multiple years, suggesting persistent care quality challenges that families should investigate thoroughly during visits.

Aug 7, 2025Routine
12
0363Potential for harm · PatternCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0712Potential for harm · PatternCorrected

Miscellaneous Deficiencies

Have simulated fire drills held at unexpected times.

0345Potential for harm · IsolatedCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0374Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install smoke barrier doors that can resist smoke for at least 20 minutes.

0511Potential for harm · IsolatedCorrected

Services Deficiencies

Have properly installed electrical wiring and gas equipment.

0657Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.

0658Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Ensure services provided by the nursing facility meet professional standards of quality.

0694Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide for the safe, appropriate administration of IV fluids for a resident when needed.

0695Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe and appropriate respiratory care for a resident when needed.

0697Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate pain management for a resident who requires such services.

0698Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide safe, appropriate dialysis care/services for a resident who requires such services.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

Apr 16, 2025Complaint
2
0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

May 23, 2024Routine
17
0353Potential for harm · PatternCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0641Potential for harm · PatternCorrected

Resident Assessment and Care Planning Deficiencies

Ensure each resident receives an accurate assessment.

0006Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

Conduct risk assessment and an All-Hazards approach.

0030Potential for harm · IsolatedCorrected

Emergency Preparedness Deficiencies

List the names and contact information of those in the facility.

0161Potential for harm · IsolatedCorrected

Construction Deficiencies

Use approved construction type or materials.

0324Potential for harm · IsolatedCorrected

Smoke Deficiencies

Provide properly protected cooking facilities.

0345Potential for harm · IsolatedCorrected

Smoke Deficiencies

Have approved installation, maintenance and testing program for fire alarm systems.

0355Potential for harm · IsolatedCorrected

Smoke Deficiencies

Properly select, install, inspect, or maintain portable fire extinguishes.

0363Potential for harm · IsolatedCorrected

Smoke Deficiencies

Install corridor and hallway doors that block smoke.

0372Potential for harm · IsolatedCorrected

Smoke Deficiencies

Ensure smoke barriers are constructed to a 1 hour fire resistance rating.

0741Potential for harm · IsolatedCorrected

Miscellaneous Deficiencies

Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.

0911Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Meet requirements for the installation and maintenance of electrical systems.

0920Potential for harm · IsolatedCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Ensure proper usage of power strips and extension cords.

0684Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0688Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.

0758Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.

0880Potential for harm · IsolatedCorrected

Infection Control Deficiencies

Provide and implement an infection prevention and control program.

Dec 13, 2023Complaint
2
0550Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.

0558Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Reasonably accommodate the needs and preferences of each resident.

Oct 5, 2023Complaint
2
0684Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0757Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure each resident’s drug regimen must be free from unnecessary drugs.

Jun 6, 2023Complaint
1
0554Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Allow residents to self-administer drugs if determined clinically appropriate.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Alta Vista Healthcare & Wellness Centre

Organization Type

for profit

Chain Affiliation

Chain Name

Citrus Wellness Centre

Chain Size

5 facilities nationwide

Ownership & Management

Owners

Citrus Wellness Centre, LLC

Owner · Organization

72%

Br Oceangate LLC

Owner · Organization

Katz Kindred Healthcare Partnership

Owner · Organization

Kindred Realty Partnership

Owner · Organization

Majer, Sol

Owner

Weiss, Jonathan

Owner

Key personnel

Rockport Administrative Services, LLCManagerRechnitz, ShlomoManagerScott, AndrewManagerSharobiem, AndroManagerEretz Alta Vista Properties LLCAdp of the Snf
Source: Medicare provider data

Contact

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References & Resources

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