Riverwalk Post Acute
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 169 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Above-median deficiencies (22 vs median 13.0)
Below average in CA · Critically understaffed (RN) · Above recommended total nurse staffing · Low staff turnover (stable workforce) · Below chain average · No penalties on record
What this means for your family
This facility offers excellent physical therapy and several highly dedicated nursing professionals. However, families should be extremely vigilant regarding medication administration and ensure that call lights are being answered promptly, as multiple reports indicate significant lapses in responsiveness and clinical accuracy.
Google Reviews
Google Reviews
169 reviews on Google“Riverwalk Post Acute receives polarized feedback, with many patients praising specific nursing staff and physical therapists for their compassionate care and professional rehabilitation. However, serious concerns are frequently raised regarding medication errors, neglectful response times to call lights, and issues with facility cleanliness and food quality.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and dedicated nursing/CNA staff
- Effective and motivating physical therapy
- Modern and well-maintained rehabilitation equipment
- Professional and welcoming administrative leadership
Concerns
- Slow response times to call lights and patient needs (mentioned by 5 reviewers)
- Medication management errors and inconsistencies (mentioned by 3 reviewers)
- Poor food quality and dietary restriction neglect (mentioned by 4 reviewers)
- Issues with facility cleanliness and hygiene (mentioned by 3 reviewers)
- Difficulty communicating with staff via telephone (mentioned by 4 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 175 analyzed
How They Respond to Reviews
The owner uses highly templated, repetitive responses that follow a standard script. While they acknowledge the reviews, they rarely address the specific details of the complaints, instead relying on a standard invitation to call the administrator.
Questions for Your Tour
- 1We've heard wonderful things about the physical therapy team and the modern equipment here; could you tell us more about how the rehab process works for new residents?
- 2How does the nursing team ensure that medication is administered accurately and consistently throughout the day and night?
- 3What steps are in place to ensure that call lights are answered promptly, especially during busy shift changes?
- 4Could you describe the dining experience, specifically how the kitchen manages special dietary restrictions and ensures meal quality?
- 5What is the protocol for handling medical emergencies after hours, and how is the family notified?
- 6How do you maintain a high standard of cleanliness and hygiene in the resident rooms and common areas?
Personalized based on this facility's data
Key Review Excerpts
“The outstanding care provided by the CNAs, particularly Belen, Brenda, and Alejandro. They consistently checked in, ensuring my needs were met with kindness and respect.”
“I was prescribed 10 mg Norco and I was given 800 mg of Tylenol. I then was given just 5 mg. The pain I went through was unbearable.”
“My grandma was mobile, she’s there for physical therapy but why was she not dressed or up in the afternoon did she sleep a”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
3
measures
2
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents on antipsychotic medication
Residents needing more daily help over time
Residents vaccinated for pneumonia
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Riverwalk Post Acute has 74 federal deficiencies across 24 surveys, with families filing complaints that triggered 32 of these violations. Recurring problems include treatment and care delivery, resident rights accommodation, medication management, and care planning. Most concerning are multiple instances of abuse protection failures, with issues like inadequate staffing and improper resident transfers persisting across recent surveys despite correction plans.
Mar 4, 2026Complaint2
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jan 2, 2026Complaint1
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Dec 11, 2025Routine17
Administration Deficiencies
Conduct and document a facility-wide assessment to determine what resources are necessary to care for residents competently during both day-to-day operations (including nights and weekends) and emergencies.
Construction Deficiencies
Use approved construction type or materials.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nursing and Physician Services Deficiencies
Ensure that the resident and his/her doctor meet face-to-face at all required visits.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Emergency Preparedness Deficiencies
Develop and maintain an Emergency Preparedness Program (EP).
Nov 13, 2025Complaint1
Resident Rights Deficiencies
Let each resident or the resident's legal representative access or purchase copies of all the resident's records.
Jul 2, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Jun 20, 2025Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Nutrition and Dietary Deficiencies
Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.
Ownership & Operations
Who Operates This Facility
Riverwalk Post Acute
for profit
Chain Affiliation
Pacs Group
279 facilities nationwide
Chain avg rating: 2.9/5 · Rank 169 of 260
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
169 reviews from families & visitors
Official Website
Visit riverwalkpostacute.com
Medicare data downloads
Original nursing home datasets
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