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A middle-range Medicare rating. Review each component and visit in person before deciding.
based on 95 Google reviews
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Woodcrest Post Acute & Rehabilitation has a middle-range Medicare overall rating. Strengths include compassionate and dedicated nursing and cna staff. Some reviewers note concerns about difficulty reaching staff via telephone (mentioned by 8 reviewers). Review the health-inspection, staffing, and quality-measure components separately, then visit in person.
Families seeking rehabilitation services will find a highly praised therapy team and many compassionate CNAs and nurses. However, significant concerns exist regarding communication, specifically regarding unanswered phone calls and difficulty reaching administration, as well as reports of inconsistent dietary management for specialized diets.
Quality Themes
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Concerns
Rating Trends
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Distribution · 97 analyzed
The owner provides personalized responses that frequently name specific staff members mentioned in reviews. While negative reviews are addressed with empathy and a commitment to improvement, some responses rely on repetitive professional templates.
Personalized based on this facility's data
Key Review Excerpts
“The facility is remodeled and very gorgeous very clean. Food is good. Shout out to Nate who is on the rehab and therapy team really motivated her.”
“Nurse June has been a consistent and compassionate presence in my father’s daily care. She ensures that he receives his meals on time, often feeding him herself when necessary”
“Anna social worker from Woodcrest post acute and rehab has been so great on being on top of things! Shes easy to get in contact with. Families speak highly of her.”
RN hours are below the EveryPlace reference benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
17
measures
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents whose walking got worse
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
With 27 deficiencies from family complaints, this facility shows persistent problems in medication management, quality of care, and resident rights. Issues include medication errors, failure to provide appropriate treatment according to care plans, and inadequate protection of resident rights including dignity and self-determination. Multiple reports of abuse/neglect concerns and safety hazards were filed by families. While all violations show correction dates, the recurring patterns across multiple surveys suggest ongoing systemic challenges.
Resident Rights Deficiencies
Ensure the transfer/discharge meets the resident's needs/preferences and that the resident is prepared for a safe transfer/discharge.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nutrition and Dietary Deficiencies
Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Emergency Preparedness Deficiencies
Provide emergency officials' contact information.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Resident Assessment and Care Planning Deficiencies
Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Federal Penalties
Fine
Apr 26, 2024
$12,500
Woodcrest Post Acute & Rehabilitation
for profit
Nahs
12 facilities nationwide
Chain avg rating: 4.0/5 · Rank 9 of 12 (Lowest rating)
Owners
Nahs Holding INC
Owner (parent company) · Organization
Key personnel
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Google Reviews
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Official Website
Visit woodcrestpostacuterehab.com
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