Woodcrest Post Acute & Rehabilitation
Strong Medicare quality ratings; families often praise compassionate and dedicated nursing and cna staff. Still worth an in-person visit.
based on 86 Google reviews
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What this means for your family
This facility offers an excellent rehabilitation and physical therapy team that many families find highly motivating for recovery. However, you must be prepared for significant communication hurdles; families should have a plan for in-person visits, as multiple reviewers noted that the facility is often unreachable by phone.
Google Reviews
Google Reviews
86 reviews on Google“Families seeking rehabilitation services will find a highly praised therapy team and many compassionate CNAs and nurses. However, significant concerns exist regarding communication, specifically regarding unanswered phone calls and difficulty reaching administration, as well as reports of inconsistent dietary management for specialized diets.”
Quality Themes
Tap a score for detailsStrengths
- Compassionate and dedicated nursing and CNA staff
- Effective and motivating physical therapy team
- Clean and recently remodeled facility
- Professional social services and advocacy
Concerns
- Difficulty reaching staff via telephone (mentioned by 8 reviewers)
- Inconsistent adherence to dietary/nutritional requirements (mentioned by 2 reviewers)
- Issues with communication from administration/nursing stations (mentioned by 5 reviewers)
- Reports of patient neglect or hygiene issues (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 88 analyzed
How They Respond to Reviews
The owner provides personalized responses that frequently name specific staff members mentioned in reviews. While negative reviews are addressed with empathy and a commitment to improvement, some responses rely on repetitive professional templates.
Questions for Your Tour
- 1We've heard wonderful things about your physical therapy team and the recent facility remodel; how do these improvements specifically support the rehabilitation goals for new residents?
- 2How does the nursing station ensure that family members can easily get updates or reach a staff member if we have questions during the day?
- 3What specific steps are taken by the dietary team to ensure that individual nutritional requirements and special meal requests are consistently met?
- 4Can you tell us more about how the nursing staff manages medication schedules to ensure everything is administered accurately and on time?
- 5What kind of daily activities or social engagement opportunities are available to help residents stay active and connected with others?
- 6In the event of a medical emergency during the night, what is the protocol for notifying the family and coordinating care?
Personalized based on this facility's data
Key Review Excerpts
“The facility is remodeled and very gorgeous very clean. Food is good. Shout out to Nate who is on the rehab and therapy team really motivated her.”
“Nurse June has been a consistent and compassionate presence in my father’s daily care. She ensures that he receives his meals on time, often feeding him herself when necessary”
“I had to demand that my Son to be removed from there, he was a passenger in a bad car accident... with his neck being broke and he couldn't talk good due to that reason”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
16
measures
1
measures
Residents whose walking got worse
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
With 27 deficiencies from family complaints, this facility shows persistent problems in medication management, quality of care, and resident rights. Issues include medication errors, failure to provide appropriate treatment according to care plans, and inadequate protection of resident rights including dignity and self-determination. Multiple reports of abuse/neglect concerns and safety hazards were filed by families. While all violations show correction dates, the recurring patterns across multiple surveys suggest ongoing systemic challenges.
Jan 9, 2026Routine13
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure medication error rates are not 5 percent or greater.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Nutrition and Dietary Deficiencies
Provide sufficient support personnel to safely and effectively carry out the functions of the food and nutrition service.
Emergency Preparedness Deficiencies
Provide emergency officials' contact information.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Aug 12, 2025Complaint1
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Jul 16, 2025Complaint1
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Apr 25, 2025Complaint2
Resident Assessment and Care Planning Deficiencies
Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.
Resident Assessment and Care Planning Deficiencies
Ensure necessary information is communicated to the resident, and receiving health care provider at the time of a planned discharge.
Nov 25, 2024Complaint1
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Nov 13, 2024Complaint1
Resident Rights Deficiencies
Reasonably accommodate the needs and preferences of each resident.
Federal Penalties
Fine
Apr 26, 2024
$12,500
Ownership & Operations
Who Operates This Facility
Woodcrest Post Acute & Rehabilitation
for profit
Chain Affiliation
Nahs
12 facilities nationwide
Chain avg rating: 4.0/5 · Rank 9 of 12 (Worst)
Ownership & Management
Owners
Nahs Southeast, INC.
Owner · Organization
Nahs Employee Stock Ownership Trust
Owner (parent company) · Organization
Nahs Holding INC
Owner (parent company) · Organization
Key personnel
Contact
Get in Touch
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References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
86 reviews from families & visitors
Official Website
Visit woodcrestpostacuterehab.com
Medicare data downloads
Original nursing home datasets
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