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Nursing HomeMedicaid

Extended Care Hospital of Riverside

Strong Medicare quality ratings; families often praise skilled physical therapy team. Still worth an in-person visit.

8171 Magnolia Avenue, Ramona · Riverside, CA 9250499 bedsLicensed & Active
4/5
Medicare
Inspection
Quality
Staffing
Google rating
3.7/5

based on 140 Google reviews

5
4
3
2
1
Extended Care Hospital of Riverside Nursing Home in Riverside, CA — Street View
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What this means for your family

This facility's physical therapy team is frequently cited as a major strength for rehabilitation. However, families must be extremely vigilant regarding medical oversight and hygiene, as there are documented, severe instances of neglect, malnutrition, and poor wound care.

Google Reviews

Google Reviews

140 reviews on Google
Families should exercise extreme caution due to multiple reports of severe medical neglect, including stage 4 bedsores, malnutrition, and unmonitored injuries. While some patients praise the physical therapy team and specific nursing staff for their compassion, there is a recurring pattern of critical concerns regarding unsanitary room conditions, poor communication from management, and inadequate staffing levels.

Quality Themes

Tap a score for details
Food1.0Staff3.0Clean3.0Activities5.0Meds1.0MemoryN/AComms2.0ValueN/A

Strengths

  • Skilled physical therapy team
  • Compassionate individual nurses and CNAs
  • Welcoming atmosphere for clinical students
  • Clean common areas and hallways

Concerns

  • Severe medical neglect and patient injury (mentioned by 5 reviewers)
  • Unsanitary patient room conditions (mentioned by 3 reviewers)
  • Poor communication from administration and social services (mentioned by 4 reviewers)
  • Inadequate staffing and low patient-to-staff ratios (mentioned by 3 reviewers)
  • Loss of personal belongings and laundry issues (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

234'15(1)'17(4)'19(6)'21(1)'23(11)'25(17)'26(5)

Distribution · 141 analyzed

5
86
4
8
3
0
2
9
1
38

How They Respond to Reviews

93%response rate
Generic

The owner uses highly templated, repetitive responses that follow a strict formula. While they attempt to engage with negative reviews by requesting private contact information, the content of the responses rarely addresses the specific details or gravity of the complaints.

Questions for Your Tour

  • 1I noticed some wonderful comments about your physical therapy team and the welcoming atmosphere for students; how does that energy translate into the daily rehabilitation for residents?
  • 2Since we want to ensure our loved one is always safe, could you walk us through your specific protocols for medication management and handling medical emergencies during the night shift?
  • 3We want to make sure they stay connected to a routine; what kind of daily activities or social outings do you have planned for the residents each week?
  • 4Could you tell us a bit about how the administration and social services team stay in touch with families regarding updates on a resident's care and well-being?
  • 5How does your team manage the daily cleaning and upkeep of individual resident rooms to ensure a comfortable and hygienic environment?
  • 6We are curious about the dining experience here—could you describe the meal service and how you handle specific dietary needs or preferences?

Personalized based on this facility's data


Key Review Excerpts

The staff at this place are absolutely amazing! They treat your family member with such care and respect. They did everything they could to make sure my dad was well taken care of and recovered safely and quickly.

Rehab patient's family · 2025★★★★★

My father was sent there from the hospital. He needed physical therapy and he has mild dementia. At first, I was having issues with communication. That’s why the fourth starts not five. Otherwise everything was great.

Rehab patient's family · 2025★★★★

This place is the worst place my stepmom had 4 stage bed sores and malnutrition we had to get file an appeal. She past away due to her stage 4 bed soars

Long-term resident's family · 2026☆☆☆☆
Source: 140 Google reviews

Staffing

Staffing Hours

per resident/day · Medicare 2026
RN Hours
0.32hrs
43%
Registered nurses for medical care
Total Nursing
4.51hrs
OK
All nurses + aides combined
Staff Turnover
43%
Lower is better (< 30% = good)
RN Turnover
29%
Lower is better (< 30% = good)

RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.

Quality Measures

Quality Measures

Resident outcomes compared with national, state, and local averages · 17 measures

Medicare Rating
5/ 5
Better Than Avg

13

measures

Worse Than Avg

3

measures

Mixed Results

1

measures

Long-Stay Residents
🚿

Residents whose bladder or bowel control got worse

↓ Lower is better
This Facility1.6%
Better than Avg
Here
1.6%
US
19.4%
CA
10.7%
Riverside
9.1%
😔

Residents with depression symptoms

↓ Lower is better
This Facility16.9%
Worse than Avg
Here
16.9%
US
12.1%
CA
7.0%
Riverside
5.8%

Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.

💊

Residents on antipsychotic medication

↓ Lower is better
This Facility6.3%
Better than Avg
Here
6.3%
US
15.4%
CA
11.6%
Riverside
10.7%
🚶

Residents whose walking got worse

↓ Lower is better
This Facility6.3%
Better than Avg
Here
6.3%
US
15.3%
CA
10.5%
Riverside
8.2%
🛏️

Residents needing more daily help over time

↓ Lower is better
This Facility6.2%
Better than Avg
Here
6.2%
US
14.4%
CA
10.4%
Riverside
8.3%
💊

Residents on anti-anxiety or sleep medication

↓ Lower is better
This Facility21.8%
Worse than Avg
Here
21.8%
US
19.5%
CA
13.7%
Riverside
15.3%
Short-Stay Residents (Rehab / Post-Acute)
💉

Short-stay residents vaccinated for the flu

↑ Higher is better
This Facility100.0%
Better than Avg
Here
100.0%
US
79.7%
CA
93.2%
Riverside
92.7%
💉

Short-stay residents vaccinated for pneumonia

↑ Higher is better
This Facility99.8%
Better than Avg
Here
99.8%
US
81.8%
CA
94.2%
Riverside
94.4%
💊

Short-stay residents newly given antipsychotics

↓ Lower is better
This Facility1.4%
Mixed vs Avgs
Here
1.4%
US
1.6%
CA
1.5%
Riverside
1.3%
Source: Medicare quality measures

US average from Medicare published data

Inspection History

Medicare Inspection History

3-year lookback · Medicare 2026

14deficiencies
Near state avg (15.4)
17 complaint-triggered

Extended Care Hospital of Riverside shows concerning patterns with 73 deficiencies across 16 surveys, including multiple family complaints triggering investigations. Recurring problems involve nutrition and food services, resident care and treatment, and safety systems including fire protection and electrical equipment. While the facility has corrected each identified deficiency, the frequency of complaint-driven surveys and repeated issues in core care areas suggest ongoing operational challenges families should carefully consider.

Feb 13, 2026Routine
13
0039Potential for harm · WidespreadCorrected

Emergency Preparedness Deficiencies

Conduct testing and exercise requirements.

0755Potential for harm · PatternCorrected

Pharmacy Service Deficiencies

Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.

0578Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.

0628Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.

0644Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.

0694Potential for harm · IsolatedCorrected

Quality of Life and Care Deficiencies

Provide for the safe, appropriate administration of IV fluids for a resident when needed.

0761Potential for harm · IsolatedCorrected

Pharmacy Service Deficiencies

Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.

0806Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.

0808Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.

0812Potential for harm · IsolatedCorrected

Nutrition and Dietary Deficiencies

Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.

0223Potential for harm · IsolatedCorrected

Egress Deficiencies

Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.

0353Potential for harm · IsolatedCorrected

Smoke Deficiencies

Inspect, test, and maintain automatic sprinkler systems.

0918Minimal · WidespreadCorrected

Gas, Vacuum, and Electrical Systems Deficiencies

Have generator or other power source capable of supplying service within 10 seconds.

Feb 13, 2026Complaint
1
0689Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.

Dec 9, 2025Complaint
1
0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

Aug 4, 2025Complaint
2
0684Potential for harm · PatternCorrected

Quality of Life and Care Deficiencies

Provide appropriate treatment and care according to orders, resident’s preferences and goals.

0580Potential for harm · IsolatedCorrected

Resident Rights Deficiencies

Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.

Jun 5, 2025Complaint
2
0609Potential for harm · IsolatedCorrected

Freedom from Abuse, Neglect, and Exploitation Deficiencies

Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.

0645Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

PASARR screening for Mental disorders or Intellectual Disabilities

Apr 2, 2025Complaint
2
0660Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Plan the resident's discharge to meet the resident's goals and needs.

0660Potential for harm · IsolatedCorrected

Resident Assessment and Care Planning Deficiencies

Plan the resident's discharge to meet the resident's goals and needs.

Ownership & Operations

Who Operates This Facility

Owner / Operator

Extended Care Hospital of Riverside

Organization Type

for profit

Chain Affiliation

Chain Name

David Johnson

Chain Size

47 facilities nationwide

Chain avg rating: 3.2/5 · Rank 18 of 45

Ownership & Management

Owners

F & B Healthcare

Owner · Organization

100%

Key personnel

Johnson, FrankOfficer / DirectorDehghanmanesh, AdrianOfficer / DirectorFarrales, MaryOfficer / DirectorJohnson, FrankOfficer / DirectorKochek, JoshuaOfficer / Director
Source: Medicare provider data

Contact

Get in Touch

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References & Resources

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