Extended Care Hospital of Riverside
Strong Medicare quality ratings; families often praise skilled physical therapy team. Still worth an in-person visit.
based on 140 Google reviews

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What this means for your family
This facility's physical therapy team is frequently cited as a major strength for rehabilitation. However, families must be extremely vigilant regarding medical oversight and hygiene, as there are documented, severe instances of neglect, malnutrition, and poor wound care.
Google Reviews
Google Reviews
140 reviews on Google“Families should exercise extreme caution due to multiple reports of severe medical neglect, including stage 4 bedsores, malnutrition, and unmonitored injuries. While some patients praise the physical therapy team and specific nursing staff for their compassion, there is a recurring pattern of critical concerns regarding unsanitary room conditions, poor communication from management, and inadequate staffing levels.”
Quality Themes
Tap a score for detailsStrengths
- Skilled physical therapy team
- Compassionate individual nurses and CNAs
- Welcoming atmosphere for clinical students
- Clean common areas and hallways
Concerns
- Severe medical neglect and patient injury (mentioned by 5 reviewers)
- Unsanitary patient room conditions (mentioned by 3 reviewers)
- Poor communication from administration and social services (mentioned by 4 reviewers)
- Inadequate staffing and low patient-to-staff ratios (mentioned by 3 reviewers)
- Loss of personal belongings and laundry issues (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 141 analyzed
How They Respond to Reviews
The owner uses highly templated, repetitive responses that follow a strict formula. While they attempt to engage with negative reviews by requesting private contact information, the content of the responses rarely addresses the specific details or gravity of the complaints.
Questions for Your Tour
- 1I noticed some wonderful comments about your physical therapy team and the welcoming atmosphere for students; how does that energy translate into the daily rehabilitation for residents?
- 2Since we want to ensure our loved one is always safe, could you walk us through your specific protocols for medication management and handling medical emergencies during the night shift?
- 3We want to make sure they stay connected to a routine; what kind of daily activities or social outings do you have planned for the residents each week?
- 4Could you tell us a bit about how the administration and social services team stay in touch with families regarding updates on a resident's care and well-being?
- 5How does your team manage the daily cleaning and upkeep of individual resident rooms to ensure a comfortable and hygienic environment?
- 6We are curious about the dining experience here—could you describe the meal service and how you handle specific dietary needs or preferences?
Personalized based on this facility's data
Key Review Excerpts
“The staff at this place are absolutely amazing! They treat your family member with such care and respect. They did everything they could to make sure my dad was well taken care of and recovered safely and quickly.”
“My father was sent there from the hospital. He needed physical therapy and he has mild dementia. At first, I was having issues with communication. That’s why the fourth starts not five. Otherwise everything was great.”
“This place is the worst place my stepmom had 4 stage bed sores and malnutrition we had to get file an appeal. She past away due to her stage 4 bed soars”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
3
measures
1
measures
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents whose walking got worse
Residents needing more daily help over time
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Extended Care Hospital of Riverside shows concerning patterns with 73 deficiencies across 16 surveys, including multiple family complaints triggering investigations. Recurring problems involve nutrition and food services, resident care and treatment, and safety systems including fire protection and electrical equipment. While the facility has corrected each identified deficiency, the frequency of complaint-driven surveys and repeated issues in core care areas suggest ongoing operational challenges families should carefully consider.
Feb 13, 2026Routine13
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Rights Deficiencies
Provide the required documentation or notification related to the resident's needs, appeal rights, or bed-hold policies.
Resident Assessment and Care Planning Deficiencies
Coordinate assessments with the pre-admission screening and resident review program; and referring for services as needed.
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Ensure each resident receives and the facility provides food that accommodates resident allergies, intolerances, and preferences, as well as appealing options.
Nutrition and Dietary Deficiencies
Ensure therapeutic diets are prescribed by the attending physician and may be delegated to a registered or licensed dietitian, to the extent allowed by State law.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Feb 13, 2026Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Dec 9, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Aug 4, 2025Complaint2
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Jun 5, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Apr 2, 2025Complaint2
Resident Assessment and Care Planning Deficiencies
Plan the resident's discharge to meet the resident's goals and needs.
Resident Assessment and Care Planning Deficiencies
Plan the resident's discharge to meet the resident's goals and needs.
Ownership & Operations
Who Operates This Facility
Extended Care Hospital of Riverside
for profit
Chain Affiliation
David Johnson
47 facilities nationwide
Chain avg rating: 3.2/5 · Rank 18 of 45
Ownership & Management
Owners
F & B Healthcare
Owner · Organization
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
140 reviews from families & visitors
Official Website
Visit extendedcarehospital.com
Medicare data downloads
Original nursing home datasets
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