Victoria Care Center
Strong Medicare quality ratings; families often praise exceptional physical and occupational therapy. Still worth an in-person visit.
based on 136 Google reviews
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What this means for your family
This facility is an excellent choice for patients focused on intensive physical or occupational therapy, as their rehab teams are frequently praised for driving recovery. However, families should be vigilant regarding medication timing and call light responsiveness, and it is highly recommended to visit in person to ensure the high standards of hygiene and patient attentiveness are being met.
Google Reviews
Google Reviews
136 reviews on Google“Victoria Care Center is highly regarded by many families for its exceptional physical and occupational therapy teams, which are frequently cited as instrumental in patient recovery. While many reviewers praise the warm, professional nursing staff and the cleanliness of the facility, there are serious, recurring allegations regarding delayed pain medication, infrequent response to call lights, and instances of neglect leading to pressure ulcers. Families should also be aware of inconsistent feedback regarding food temperature and the difficulty in reaching the facility by phone.”
Quality Themes
Tap a score for detailsStrengths
- Exceptional physical and occupational therapy
- Warm and professional nursing staff
- Clean and well-maintained facility
- Compassionate administrative and support teams
Concerns
- Delayed response to call lights and medication requests (mentioned by 5 reviewers)
- Instances of patient neglect and pressure ulcers (bedsores) (mentioned by 4 reviewers)
- Difficulty reaching the facility via telephone (mentioned by 3 reviewers)
- Inconsistent food temperature and quality (mentioned by 5 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 145 analyzed
How They Respond to Reviews
The owner provides personalized, warm responses to positive reviews by echoing specific details mentioned by the reviewer. However, responses to negative reviews become increasingly generic and lack specific solutions or accountability.
Questions for Your Tour
- 1We've heard wonderful things about the physical and occupational therapy programs here; could you tell us more about how those services are integrated into a resident's daily routine?
- 2How does the nursing team manage call lights and medication requests to ensure residents receive timely assistance, especially during busy shifts?
- 3What steps are in place to ensure consistent food quality and temperature for every mealtime?
- 4Could you explain your protocols for monitoring skin integrity and preventing pressure ulcers for residents with limited mobility?
- 5What is the best way for our family to stay in regular contact with the care team if we have questions or need an update?
- 6What kind of daily social activities or group outings are available to keep residents engaged and connected with one another?
Personalized based on this facility's data
Key Review Excerpts
“The physical therapy department is spectacular! The general care employees are well trained, empathetic and listen to requests and carry out the request to the best of their ability.”
“My mom was there for 2½ weeks for PT & OT after a hospitalization and received excellent care. She came home stronger than before she went in and is doing great.”
“One area that could improve would be pain management. When you are there for post acute issues pain is a primary issue and one shouldn’t have to wait 1 to 4 hours for allowed medications.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
15
measures
2
measures
Residents whose bladder or bowel control got worse
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on antipsychotic medication
Residents on anti-anxiety or sleep medication
Residents needing more daily help over time
Residents whose walking got worse
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Victoria Care Center shows concerning patterns with families filing 15 complaint-triggered deficiencies across multiple areas. Recurring problems include care planning and quality standards, fire safety systems, and resident rights issues. While the facility has corrected violations when cited, the persistent complaints about care planning and quality standards suggest ongoing challenges that warrant careful evaluation during your visit.
Jul 10, 2025Complaint1
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Apr 11, 2025Complaint2
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Feb 27, 2025Routine13
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Rights Deficiencies
Honor the resident's right to request, refuse, and/or discontinue treatment, to participate in or refuse to participate in experimental research, and to formulate an advance directive.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Emergency Preparedness Deficiencies
Conduct testing and exercise requirements.
Smoke Deficiencies
Properly provide smoke detection systems in areas open to corridors.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Gas, Vacuum, and Electrical Systems Deficiencies
Have power receptacles that are properly grounded.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Jan 31, 2025Complaint2
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Nursing and Physician Services Deficiencies
Provide or arrange emergency care by a doctor 24 hours a day.
Jan 28, 2025Complaint2
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Oct 17, 2024Complaint2
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Ownership & Operations
Who Operates This Facility
Victoria Care Center
for profit
Chain Affiliation
The Ensign Group
338 facilities nationwide
Chain avg rating: 3.2/5 · Rank 46 of 328 (Best)
Ownership & Management
Owners
Flagstone Healthcare Central LLC
Owner (parent company) · Organization
The Ensign Group INC
Owner (parent company) · Organization
Port, Barry
Individual is an Owner, Partner or Trustee of Any Adp of the Snf
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
136 reviews from families & visitors
Official Website
Visit victoriacarecenter.com
Medicare data downloads
Original nursing home datasets
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