Verrazano Nursing and Post-Acute Center
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 65 Google reviews

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Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Low staffing rating (1/5 stars)
- High staff turnover (74%)
- High RN turnover (87%)
Below average in NY · Below recommended RN staffing · Significantly below average staffing · Very high staff turnover · $130,902 in fines
What this means for your family
While some families report positive experiences with the admissions team and specific staff members, the facility has a concerning pattern of reports regarding severe understaffing and neglect. If you are considering this facility, we strongly recommend conducting unannounced visits and asking specifically about the ratio of nursing staff to residents on weekends and night shifts.
Google Reviews
Google Reviews
65 reviews on Google“Verrazano Nursing and Post-Acute Center receives highly polarized feedback, with some families praising the admissions team and individual staff members, while others report severe neglect and systemic issues. Critical reviews frequently cite dangerous understaffing, poor communication, and instances of patient harm or theft, while positive reviews often highlight specific staff members and a clean environment.”
Quality Themes
Tap a score for detailsStrengths
- Responsive admissions and social work staff
- Effective rehab therapy team
- Clean and well-maintained grounds
- Friendly individual nursing staff
Concerns
- Severe understaffing leading to neglect (mentioned by 12 reviewers)
- Poor communication and difficulty reaching staff by phone (mentioned by 6 reviewers)
- Unprofessional and disrespectful leadership/management (mentioned by 7 reviewers)
- Theft of personal belongings (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 70 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given the current staffing levels, what specific protocols are in place to ensure residents receive timely assistance with daily needs like hygiene and call-button response?
- 2I understand that communication can be a challenge; what is the most reliable way for family members to reach a staff member or nurse for updates on their loved one?
- 3How does the facility ensure the security of personal belongings in resident rooms, and what is your policy regarding the monitoring of valuables?
- 4Since the rehab therapy team is often highlighted as a strength, how is that expertise integrated into the daily care plan for residents who are not in active therapy?
- 5What steps is leadership currently taking to improve the dining experience and ensure that nutritional needs are being met consistently?
- 6In the event of a medical emergency or a sudden change in health status, what is the standard process for notifying family members and coordinating with outside medical providers?
Personalized based on this facility's data
Key Review Excerpts
“My dad is now in the ICU with severe dehydration, malnutrition, a UTI and a pneumonia....and is suffering from sepsis so bad that he had to have a blood transfusion....oh I forgot leg atrophy.....My dad was physically healthy and to see him this way because of pure neglect is really tough on my family.”
“The administration here is disgraceful and the way they treat/talk to their staff is terrible I am not surprised if the patients even according to many reviews on here aren’t treated that well. They are under staff, this administration has no respect for them when they are the only reason this dump is still running.”
“My mother has been at Verrazano for a year. She has been well taken care of medically, with her daily needs and with friendship by the staff and nurses. I am a physician myself and I have been impressed by the care coordinater , nurses and Doctor who oversee the medical aspects of her care.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
6
measures
7
measures
4
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility has serious recurring problems with protecting residents from abuse and neglect, with families filing multiple complaints that triggered federal investigations. The most concerning issues involve abuse prevention and reporting, care planning failures, and fire safety violations that have persisted across multiple surveys from 2023 to 2025. While the facility reports correcting each deficiency, the pattern of repeated problems in critical safety areas, combined with eight complaint-driven investigations, suggests ongoing quality concerns that families should carefully evaluate before considering placement.
Apr 24, 2025Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Mar 19, 2025Routine6
Infection Control Deficiencies
Develop and implement policies and procedures for flu and pneumonia vaccinations.
Infection Control Deficiencies
Educate residents and staff on COVID-19 vaccination, offer the COVID-19 vaccine to eligible residents and staff after education, and properly document each resident and staff member's vaccination status.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Have properly installed hallway dispensers for alcohol-based hand rub.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Jun 4, 2024Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Apr 16, 2024Complaint6
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Resident Assessment and Care Planning Deficiencies
PASARR screening for Mental disorders or Intellectual Disabilities
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Resident Assessment and Care Planning Deficiencies
Plan the resident's discharge to meet the resident's goals and needs.
Jan 30, 2023Routine13
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Emergency Preparedness Deficiencies
Establish an Emergency Preparedness Program (EP).
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Pharmacy Service Deficiencies
Ensure that residents are free from significant medication errors.
Smoke Deficiencies
Ensure smoke barriers are constructed to a 1 hour fire resistance rating.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Quality of Life and Care Deficiencies
Provide appropriate care for a resident to maintain and/or improve range of motion (ROM), limited ROM and/or mobility, unless a decline is for a medical reason.
Quality of Life and Care Deficiencies
Provide safe, appropriate pain management for a resident who requires such services.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Federal Penalties
Fine
Apr 16, 2024
$69,518
Fine
Feb 20, 2024
$4,938
Fine
Feb 12, 2024
$4,938
Fine
Jan 22, 2024
$14,814
Fine
Jan 8, 2024
$4,938
Fine
Jan 2, 2024
$4,587
Fine
Dec 11, 2023
$11,645
Fine
Nov 20, 2023
$3,176
Fine
Nov 13, 2023
$2,823
Fine
Nov 6, 2023
$2,470
Fine
Oct 30, 2023
$2,117
Fine
Oct 23, 2023
$1,764
Fine
Oct 2, 2023
$3,174
Ownership & Operations
Who Operates This Facility
Verrazano Nursing and Post-Acute Center
for profit
Ownership & Management
Owners
Gelley, David
Owner
Gelley, Heidi
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
65 reviews from families & visitors
Official Website
Visit verrazanonursinghome.com
Medicare data downloads
Original nursing home datasets
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