Alaris Health at Hamilton Park
Strong Medicare quality ratings; families often praise effective physical and occupational therapy. Still worth an in-person visit.
based on 121 Google reviews
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What this means for your family
While the physical therapy department is frequently praised for its effectiveness, the facility has a recurring pattern of severe neglect and understaffing. Families should be extremely cautious and are advised to conduct unannounced visits, specifically checking on call-bell response times and the cleanliness of the patient's room before committing.
Google Reviews
Google Reviews
121 reviews on Google“Alaris Health at Hamilton Park receives highly polarized reviews, with many families reporting severe neglect, poor hygiene, and significant understaffing. While some patients praise the physical and occupational therapy departments for successful rehabilitation, others describe a facility plagued by slow response times, missing personal belongings, and unprofessional communication from staff.”
Quality Themes
Tap a score for detailsStrengths
- Effective physical and occupational therapy
- Select attentive and compassionate nursing staff
- Convenient location with parking availability
Concerns
- Chronic understaffing leading to slow call-bell response times (mentioned by 12 reviewers)
- Poor facility hygiene, including odors and cleanliness issues (mentioned by 8 reviewers)
- Theft or loss of patient personal belongings (mentioned by 4 reviewers)
- Poor quality, cold, or inappropriate food for dietary needs (mentioned by 5 reviewers)
- Unprofessional or rude staff interactions (mentioned by 7 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 122 analyzed
How They Respond to Reviews
This facility responds to some reviews.
Questions for Your Tour
- 1I noticed that call-bell response times can be a concern for some families; what is your current protocol for ensuring residents get assistance in a timely manner?
- 2Could you walk me through your daily housekeeping schedule and how you maintain the cleanliness of resident rooms and common areas?
- 3Given the importance of nutrition, how do you ensure that meals are served at the appropriate temperature and meet the specific dietary requirements of each resident?
- 4What measures are in place to help residents keep track of their personal belongings and ensure their items remain secure?
- 5How does your team foster a positive and supportive environment to ensure that interactions between staff and residents remain professional and compassionate?
- 6What does a typical daily activity schedule look like for residents to keep them engaged and active?
Personalized based on this facility's data
Key Review Excerpts
“The whole Physical Therapy and Occupational Therapy Dept was beyond amazing! I chose Hamilton Park because of their strong PT/OT Dept.”
“The nurses are very kind and polite and gave good information when it came to my daughters grandmother. She made sure that she was taken well care of.”
“My 80 year old mother was there on the 5th floor for 4 weeks for physical therapy. The equipment there was old, you have to ask for a remote to use the TV, the AC doesn't really work and finally the call button for the nurse is useless since it literally takes at least 30 minutes for someone to slowly come to your aid.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
3
measures
4
measures
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
This facility shows concerning patterns with recurring problems in resident assessment, fire safety, and infection control across multiple years. Families have filed complaints that led to findings of deficient wound care, incontinence management, and failure to properly report suspected abuse. While the facility corrects issues when cited, the same problems repeatedly resurface - particularly inadequate resident assessments and infection prevention - suggesting systemic challenges that may impact care quality.
Mar 13, 2025Routine6
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Nursing and Physician Services Deficiencies
Ensure the resident's doctor reviews the resident's care, writes, signs and dates progress notes and orders, at each required visit.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Feb 21, 2025Complaint5
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Respond appropriately to all alleged violations.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Infection Control Deficiencies
Implement a program that monitors antibiotic use.
Aug 4, 2023Routine2
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Mar 14, 2023Routine13
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Smoke Deficiencies
Have an enclosure around a vertical opening shaft.
Smoke Deficiencies
Install a fire alarm system that can be heard throughout the facility.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Resident Assessment and Care Planning Deficiencies
Assess the resident when there is a significant change in condition
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Resident Assessment and Care Planning Deficiencies
Safeguard resident-identifiable information and/or maintain medical records on each resident that are in accordance with accepted professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Apr 13, 2021Routine2
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Assessment and Care Planning Deficiencies
Ensure services provided by the nursing facility meet professional standards of quality.
Ownership & Operations
Who Operates This Facility
Alaris Health at Hamilton Park
for profit
Chain Affiliation
Alaris Health
8 facilities nationwide
Ownership & Management
Owners
Hpo LLC
Owner (parent company) · Organization
Kirschner, Uri
Owner (parent company)
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
121 reviews from families & visitors
Official Website
Visit hamiltonparknursing.com
Medicare data downloads
Original nursing home datasets
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