Richmond Ctr for Rehab and Specialty Healthcare
Below-average Medicare ratings — review the inspection history and ask the administrator about recent corrections before visiting.
based on 209 Google reviews
Watch Richmond Ctr for Rehab and Specialty Healthcare
Get an email when new inspections, ratings, or penalties are published for this facility.
We’ll only email you about this — no spam, unsubscribe anytime.
Quality Concerns Identified
Medicare inspection and quality data reveal areas that families should carefully evaluate before choosing this facility.
- Low overall rating (2/5 stars)
- Above-median deficiencies (11 vs median 6.0)
Below average in NY · Below recommended RN staffing · Above recommended total nurse staffing · Low staff turnover (stable workforce) · No penalties on record
What this means for your family
This facility has a dedicated rehabilitation team that has helped many residents regain mobility, but the facility suffers from severe, recurring issues regarding basic patient care and communication. Families should be extremely cautious and perform frequent, unannounced visits to monitor hygiene and responsiveness, as multiple reviewers have reported significant neglect.
Google Reviews
Google Reviews
209 reviews on Google“Richmond Center for Rehabilitation and Specialty Healthcare receives highly polarized feedback, with many families reporting severe neglect, poor hygiene, and unresponsive communication. While some reviewers praise specific staff members and rehabilitation outcomes, a significant number of reports describe dangerous conditions, including malnutrition, untreated bedsores, and a lack of basic patient care. Families considering this facility should be aware of the stark contrast between the positive experiences shared by some and the recurring, serious allegations of neglect.”
Quality Themes
Tap a score for detailsStrengths
- Dedicated rehabilitation therapy team
- Specific staff members praised for kindness
- Modern physical therapy equipment
- Helpful administrative support in select cases
Concerns
- Neglect and lack of basic patient care (hygiene, feeding, call bells) (mentioned by 28 reviewers)
- Poor communication and unresponsive management (mentioned by 14 reviewers)
- Unsanitary facility conditions and maintenance issues (mentioned by 9 reviewers)
- Poor quality and inadequate food service (mentioned by 8 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 208 analyzed
How They Respond to Reviews
This facility actively engages with reviewer feedback.
Questions for Your Tour
- 1We've heard wonderful things about your rehabilitation therapy team and the modern equipment you use; could you tell us more about how a therapy plan is customized for a resident?
- 2How does the nursing team ensure that personal hygiene needs and call bell responses are handled promptly throughout the day and night?
- 3What specific steps are in place to ensure that meal services are nutritious, high-quality, and served in a clean dining environment?
- 4Could you describe the communication process between the management team and families, especially when there are updates regarding a resident's care?
- 5In the event of a medical emergency after hours, what is the protocol for notifying the family and coordinating with doctors?
- 6What kind of daily social activities or group outings are available to help residents stay engaged and connected with others?
Personalized based on this facility's data
Key Review Excerpts
“My father is currently at this facility he rings the bell for help and no one comes to help him he can’t move without assistance... when you use the bathroom they take a hour to two hours to come change you even when you ring the bell”
“My brother spent 1 month there to only be moved 4 times .it took 14 days before they started letting him shower.i bought him a few pairs of pants and shirts slippers .all of his clothes have been missing for 2 weeks everything had his name in it.”
“Participating in physical therapy under the supervision of iris Goldstein and her staff Phyllis, maria, Abby, Mary, Liz and Irina (aka superstar) gave me the confidence to get on my feet and walk again.”
Staffing
Staffing Hours
per resident/day · Medicare 2026RN hours are below the national benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
14
measures
3
measures
Residents on antipsychotic medication
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose walking got worse
Residents needing more daily help over time
Residents whose bladder or bowel control got worse
Residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Richmond Center shows a concerning pattern of recurring safety issues across multiple years, with families filing four complaint reports about problems including accident prevention and abuse reporting failures. The facility repeatedly struggles with fire safety equipment, infection control, and medication management, with many of the same deficiencies appearing in 2019, 2021, and 2023 surveys, suggesting difficulty maintaining corrections over time.
Dec 18, 2025Routine11
Environmental Deficiencies
Keep all essential equipment working safely.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Resident Rights Deficiencies
Allow resident to participate in the development and implementation of his or her person-centered plan of care.
Resident Rights Deficiencies
Honor the resident's right to a safe, clean, comfortable and homelike environment, including but not limited to receiving treatment and supports for daily living safely.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Ensure that feeding tubes are not used unless there is a medical reason and the resident agrees; and provide appropriate care for a resident with a feeding tube.
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Environmental Deficiencies
Make sure that the nursing home area is safe, easy to use, clean and comfortable for residents, staff and the public.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Feb 29, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Aug 21, 2023Routine17
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Resident Rights Deficiencies
Ensure residents have reasonable access to and privacy in their use of communication methods.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Smoke Deficiencies
Install smoke barrier doors that can resist smoke for at least 20 minutes.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Resident Assessment and Care Planning Deficiencies
Create and put into place a plan for meeting the resident's most immediate needs within 48 hours of being admitted
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate pressure ulcer care and prevent new ulcers from developing.
Quality of Life and Care Deficiencies
Provide enough food/fluids to maintain a resident's health.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Gas, Vacuum, and Electrical Systems Deficiencies
Have generator or other power source capable of supplying service within 10 seconds.
Aug 21, 2023Complaint3
Emergency Preparedness Deficiencies
Address subsistence needs for staff and patients.
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Timely report suspected abuse, neglect, or theft and report the results of the investigation to proper authorities.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Jun 30, 2021Routine14
Nutrition and Dietary Deficiencies
Ensure food and drink is palatable, attractive, and at a safe and appetizing temperature.
Smoke Deficiencies
Properly select, install, inspect, or maintain portable fire extinguishes.
Services Deficiencies
Have elevators that firefighters can control in the event of a fire.
Resident Rights Deficiencies
Immediately tell the resident, the resident's doctor, and a family member of situations (injury/decline/room, etc.) that affect the resident.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Smoke Deficiencies
Provide properly protected cooking facilities.
Gas, Vacuum, and Electrical Systems Deficiencies
Have a battery powered remote alarm panel in a location accessible by operating personnel.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Ownership & Operations
Who Operates This Facility
Richmond Ctr for Rehab and Specialty Healthcare
for profit
Chain Affiliation
Centers Health Care
37 facilities nationwide
Chain avg rating: 2.2/5 · Rank 21 of 35
Ownership & Management
Owners
Abramchik, Amir
Owner
Rozenberg, Kenneth
Owner
Sicklick, Jeffrey
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
209 reviews from families & visitors
Official Website
Visit richmond-center.facilities.centershealthcare.org
Medicare data downloads
Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
Safer Alternatives Nearby
Based on current clinical data, we identified 6 nearby facilities within 10 miles that may offer a stronger care environment. We encourage families to compare options carefully.
Sunrise of Staten Island
1.2 miAssisted Living · Staten Island, NY
Lakeside Manor Home for Adults, INC.
1.2 miAssisted Living · Staten Island, NY
Eger Harbor House, INC.
4.0 miAssisted Living · Staten Island, NY
Kings Adult Care Center
4.6 miAssisted Living · Brooklyn, NY
Brooklyn Terrace
5.7 miAssisted Living · Brooklyn, NY
Cobble Hill Health Center INC
6.2 miNursing Home · Brooklyn, NY