Acclaim Rehabilitation and Nursing Center
Strong Medicare quality ratings; families often praise highly effective physical and rehabilitation therapy. Still worth an in-person visit.
based on 184 Google reviews
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What this means for your family
This facility offers highly regarded physical therapy and a dedicated recreation team that many residents enjoy. However, families must be vigilant; please conduct an unannounced visit to check the cleanliness of the specific unit and ask management directly about their nurse-to-patient ratios and wound care protocols.
Google Reviews
Google Reviews
184 reviews on Google“Acclaim Rehabilitation and Nursing Center receives polarized feedback, with many residents praising the physical therapy department and specific staff members for their kindness and dedication. However, a significant number of family members report serious concerns regarding facility cleanliness, pest issues, and inconsistent nursing care, suggesting that experiences may vary greatly depending on the unit or staffing levels.”
Quality Themes
Tap a score for detailsStrengths
- Highly effective physical and rehabilitation therapy
- Attentive and compassionate nursing staff
- Helpful concierge and administrative support
- Clean and modern common areas
Concerns
- Pest infestations (rats and cockroaches) (mentioned by 3 reviewers)
- Understaffing leading to slow response times (mentioned by 6 reviewers)
- Facility conditions (outdated rooms, leaking AC, cleanliness) (mentioned by 7 reviewers)
- Medication management and over-medication concerns (mentioned by 3 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 136 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1I noticed the facility has a large capacity of 183 residents; how do you ensure that each resident receives personalized attention and timely assistance throughout the day?
- 2Given that physical and rehabilitation therapy is a noted strength here, could you walk me through how your team coordinates therapy goals with the nursing staff to ensure consistent care?
- 3I’ve read that some areas of the facility are undergoing updates; what is your current plan for addressing maintenance and ensuring that all resident rooms are kept in top condition?
- 4What specific protocols do you have in place for environmental services and pest control to ensure the living environment remains clean and comfortable for everyone?
- 5I appreciate that you actively engage with feedback online; how do you use that input to improve the dining experience and medication management processes for your residents?
- 6Could you describe the daily activity schedule and how you encourage residents to participate in social life, especially for those who might be hesitant to leave their rooms?
Personalized based on this facility's data
Key Review Excerpts
“The nursing staff and CNAs here are wonderful, caring, and loving towards me and took an excellent care of me. The rehab sessions with Ms. Cindy and Ms. Melodi, were wonderful and they helped me a lot with walking without support by myself”
“My relative has been there since May 2025, they have nit taken good care of her at all. She has several bed sores that got so infected... they really don't care about her”
“The social worker, Chelsea, constantly keeps me updated how my loved one has been doing, and provides me with helpful information. Thanks to her I have been able to sleep enough to think straight.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Both RN and total nursing hours are below national benchmarks. This can mean less clinical attention per resident, so ask about their staffing plan.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
12
measures
2
measures
3
measures
Residents whose walking got worse
Residents on antipsychotic medication
Residents whose bladder or bowel control got worse
Residents needing more daily help over time
Residents vaccinated for pneumonia
Residents on anti-anxiety or sleep medication
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Acclaim Rehabilitation and Nursing Center has significant safety and infrastructure concerns, with families filing complaints including one about resident abuse and neglect. The facility shows recurring problems with fire safety systems, emergency exits, and building maintenance across all three surveys, suggesting persistent institutional issues. While all deficiencies were reportedly corrected, the pattern of repeated safety violations in critical areas warrants careful consideration before placement.
Apr 4, 2025Routine14
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Miscellaneous Deficiencies
Have posted "No-smoking" signs in areas where smoking is not permitted or ashtrays provided where smoking was allowed.
Gas, Vacuum, and Electrical Systems Deficiencies
Have power receptacles that are properly grounded.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Resident Rights Deficiencies
Provide timely notification to the resident, and if applicable to the resident representative and ombudsman, before transfer or discharge, including appeal rights.
Resident Assessment and Care Planning Deficiencies
Encode each resident’s assessment data and transmit these data to the State within 7 days of assessment.
Apr 4, 2025Complaint1
Environmental Deficiencies
Have policies on smoking.
Aug 24, 2023Routine3
Egress Deficiencies
Install emergency lighting that can last at least 1 1/2 hours.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide routine and 24-hour emergency dental care for each resident.
Aug 24, 2023Complaint1
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from all types of abuse such as physical, mental, sexual abuse, physical punishment, and neglect by anybody.
Jun 10, 2021Routine8
Smoke Deficiencies
Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Resident Rights Deficiencies
Keep residents' personal and medical records private and confidential.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Ownership & Operations
Who Operates This Facility
Acclaim Rehabilitation and Nursing Center
for profit
Chain Affiliation
Excelsior Care Group
33 facilities nationwide
Chain avg rating: 2.6/5 · Rank 8 of 32
Ownership & Management
Owners
Leifer, Joel
Owner
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
184 reviews from families & visitors
Official Website
Visit acclaimrehab.com
Medicare data downloads
Original nursing home datasets
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