Eger Health Care and Rehabilitation Center
Strong Medicare quality ratings; families often praise warm, attentive nursing and aide staff. Still worth an in-person visit.
based on 230 Google reviews
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What this means for your family
Eger offers a highly active recreation program and a compassionate social work team that many families value. However, the facility suffers from chronic understaffing; you must be prepared to advocate daily for your loved one's basic needs, such as toileting and timely assistance, especially during weekends and off-hours.
Google Reviews
Google Reviews
230 reviews on Google“Eger Health Care and Rehabilitation Center receives highly polarized feedback, with many families praising the compassionate, attentive nursing staff and excellent recreation department. However, a significant number of reviewers report severe understaffing, leading to long wait times for call bells, hygiene neglect, and concerns regarding patient safety and facility maintenance. Families should be prepared to be highly involved in advocating for their loved ones' daily needs.”
Quality Themes
Tap a score for detailsStrengths
- Warm, attentive nursing and aide staff
- Engaging and inclusive recreation department
- Helpful and professional social work team
- Clean and well-maintained facility environment
Concerns
- Severe understaffing leading to long call bell response times (mentioned by 18 reviewers)
- Hygiene neglect and delays in toileting assistance (mentioned by 12 reviewers)
- Poor food quality and unappealing meals (mentioned by 6 reviewers)
- Outdated facility infrastructure and maintenance issues (mentioned by 5 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 181 analyzed
How They Respond to Reviews
Questions for Your Tour
- 1Given that some families have noted challenges with call bell response times, what is your current protocol for ensuring residents receive timely assistance when they need help?
- 2I’ve read great things about your recreation department; could you walk me through what a typical social or activity schedule looks like for a resident here?
- 3Regarding the dining experience, what steps is the facility taking to improve meal quality and ensure that residents’ nutritional preferences are being met?
- 4With the recent health inspection reports in mind, what specific quality improvement initiatives are currently underway to address those findings and enhance the level of care?
- 5How does your nursing team coordinate with the social work department to ensure that hygiene and toileting needs are consistently managed throughout the day and night?
- 6In the event of a medical emergency, what is your process for stabilizing a resident and communicating updates to family members?
Personalized based on this facility's data
Key Review Excerpts
“The recreation department is consistently highlighted as a major strength for resident engagement.”
“The nurses and staff need more help! They need to hire more staff and place needs lots of renovation. Love the staff please help them service patients !”
“The staff on the 8th floor are the most considerate & loving people. My mother was a resident for about 10yrs and they treated her with dignity, love & respect.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
13
measures
3
measures
1
measures
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents vaccinated for pneumonia
Residents whose walking got worse
Residents vaccinated for the flu
Short-stay residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Families have filed multiple complaints about resident protection and abuse reporting, with 8 complaint-triggered deficiencies across surveys. The facility shows recurring issues with fire safety systems, care planning, and resident protection from abuse or financial exploitation. While all deficiencies report correction dates, the pattern of repeated problems in fire safety and protection issues, plus ongoing family complaints as recent as 2025, suggests persistent operational challenges families should carefully evaluate.
Jul 9, 2025Routine9
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Resident Rights Deficiencies
Honor the resident's right to a dignified existence, self-determination, communication, and to exercise his or her rights.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide appropriate care for residents who are continent or incontinent of bowel/bladder, appropriate catheter care, and appropriate care to prevent urinary tract infections.
Quality of Life and Care Deficiencies
Provide for the safe, appropriate administration of IV fluids for a resident when needed.
Nutrition and Dietary Deficiencies
Procure food from sources approved or considered satisfactory and store, prepare, distribute and serve food in accordance with professional standards.
Nutrition and Dietary Deficiencies
Dispose of garbage and refuse properly.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Jul 3, 2025Complaint2
Freedom from Abuse, Neglect, and Exploitation Deficiencies
Protect each resident from the wrongful use of the resident's belongings or money.
Quality of Life and Care Deficiencies
Provide appropriate treatment and care according to orders, resident’s preferences and goals.
Aug 9, 2024Complaint1
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Mar 28, 2023Routine24
Resident Rights Deficiencies
Honor the resident's right to and the facility must promote and facilitate resident self-determination through support of resident choice.
Resident Assessment and Care Planning Deficiencies
Develop the complete care plan within 7 days of the comprehensive assessment; and prepared, reviewed, and revised by a team of health professionals.
Nursing and Physician Services Deficiencies
Provide enough nursing staff every day to meet the needs of every resident; and have a licensed nurse in charge on each shift.
Construction Deficiencies
Satisfy building requirements after a repair, renovation, modification, or change of user/occupancy.
Egress Deficiencies
Have stairways and smokeproof enclosures used as exits that meet safety requirements.
Egress Deficiencies
Install proper backup exit lighting.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Ensure that corridors are separated from use areas by walls constructed to limit the passage of smoke.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Miscellaneous Deficiencies
Have simulated fire drills held at unexpected times.
Gas, Vacuum, and Electrical Systems Deficiencies
Have proper medical gas storage and administration areas.
Resident Rights Deficiencies
Honor the resident's right to voice grievances without discrimination or reprisal and the facility must establish a grievance policy and make prompt efforts to resolve grievances.
Resident Assessment and Care Planning Deficiencies
Ensure each resident receives an accurate assessment.
Resident Assessment and Care Planning Deficiencies
Develop and implement a complete care plan that meets all the resident's needs, with timetables and actions that can be measured.
Quality of Life and Care Deficiencies
Provide care and assistance to perform activities of daily living for any resident who is unable.
Quality of Life and Care Deficiencies
Provide safe and appropriate respiratory care for a resident when needed.
Pharmacy Service Deficiencies
Provide pharmaceutical services to meet the needs of each resident and employ or obtain the services of a licensed pharmacist.
Pharmacy Service Deficiencies
Ensure a licensed pharmacist perform a monthly drug regimen review, including the medical chart, following irregularity reporting guidelines in developed policies and procedures.
Pharmacy Service Deficiencies
Ensure drugs and biologicals used in the facility are labeled in accordance with currently accepted professional principles; and all drugs and biologicals must be stored in locked compartments, separately locked, compartments for controlled drugs.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Have properly located and lighted "Exit" signs.
Smoke Deficiencies
Have approved installation, maintenance and testing program for fire alarm systems.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Feb 19, 2020Routine4
Infection Control Deficiencies
Provide and implement an infection prevention and control program.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Smoke Deficiencies
Inspect, test, and maintain automatic sprinkler systems.
Ownership & Operations
Who Operates This Facility
Eger Health Care and Rehabilitation Center
nonprofit
Chain Affiliation
Archcare
7 facilities nationwide
Chain avg rating: 3.7/5 · Rank 5 of 7
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
230 reviews from families & visitors
Official Website
Visit archcare.org
Medicare data downloads
Original nursing home datasets
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