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Strong Medicare quality ratings; public reviewers often praise clean and well-maintained facility. Still worth an in-person visit.
based on 55 Google reviews
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Friends Homes at Guilford has a strong overall Medicare rating. Public reviewers frequently mention: clean and well-maintained facility and beautiful, accessible grounds. Review the component ratings and current source records before deciding.
Friends Homes at Guilford is generally regarded as a high-quality, clean, and well-maintained retirement community with beautiful grounds. Families frequently praise the supportive staff and the quality of life for residents, though some reviewers have noted concerns regarding staff professionalism and the high cost of residency.
Quality Themes
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Concerns
Rating Trends
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Distribution · 58 analyzed
This facility rarely responds to reviews.
Personalized based on this facility's data
Key Review Excerpts
“my mom spent the last 12 years of her life at Friends. She progressed from apartment to assisted living to skilled care. I found the staff to be caring and supportive not only to my mom but to me as well.”
“Thank you so much to all of the workers who continue to take amazing care of my sweet grandpa. Y’all are true heroes during this crazy time! I miss him so much but I’m comforted knowing how kind and caring everyone who works here is.”
“Mom loves the place. She’s comfortable and safe and loves the attention she receives.”
RN hours are below the EveryPlace reference benchmark. RNs handle complex medical needs and medication, so ask about coverage during your visit.
Reference benchmarks (0.75 RN and 4.1 total nursing hours per resident/day) are comparison targets, not current federal minimum requirements.
Resident outcomes compared with national, state, and local averages · 17 measures
10
measures
6
measures
1
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Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents vaccinated for the flu
Residents who got a urinary tract infection
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Detailed Medicare record · up to 3-year lookback
Friends Homes at Guilford shows a concerning pattern of recurring building safety issues across all three surveys, with deficiencies in fire safety systems, emergency exits, and electrical systems appearing multiple times. The facility has repeatedly struggled with keeping exits clear, proper door installations, and electrical compliance, suggesting ongoing maintenance and safety management challenges. While all deficiencies show correction dates, the persistence of similar problems across years raises questions about the facility's ability to maintain long-term compliance with basic safety standards.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Services Deficiencies
Install properly constructed and protected linen or trash chutes.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Friends Homes at Guilford
nonprofit
Key personnel
Contact this facility directly and verify the details that matter most to your family.
Medicare Care Compare
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Google Reviews
55 reviews from families & visitors
Official Website
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Original nursing home datasets
EveryPlace is a research directory. Facility information is compiled from public sources — Medicare.gov, state licensing portals, Google Places, and publicly available street-level imagery. Some summaries, interpretations, suggested questions, and pricing research are AI-generated or AI-assisted and may contain errors or omit important context. Listings do not constitute endorsement, recommendation, or advertisement, and we do not accept payment for placement. Families should verify all details directly with the facility and the original sources linked above before making any care decisions. See our Research Policy for our editorial standards, correction process, and image-removal policy.
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