Friends Homes at Guilford
Strong Medicare quality ratings; families often praise clean and well-maintained facility. Still worth an in-person visit.
based on 55 Google reviews
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What this means for your family
Friends Homes at Guilford is highly regarded for its clean environment and attentive staff, making it a strong choice for those seeking a well-maintained community. While the facility is praised for its dining and grounds, families should be aware that some reviewers have noted high costs and occasional management issues, so it is advisable to clarify all fee structures and staffing expectations during your tour.
Google Reviews
Google Reviews
55 reviews on Google“Friends Homes at Guilford is generally regarded as a high-quality, clean, and well-maintained retirement community with beautiful grounds. Families frequently praise the supportive staff and the quality of life for residents, though some reviewers have noted concerns regarding staff professionalism and the high cost of residency.”
Quality Themes
Tap a score for detailsStrengths
- Clean and well-maintained facility
- Beautiful, accessible grounds
- Caring and supportive nursing staff
- High-quality dining options
Concerns
- Staff professionalism and management issues (mentioned by 2 reviewers)
- High cost of services (mentioned by 2 reviewers)
Rating Trends
Tap a year to see what changed
Distribution · 58 analyzed
How They Respond to Reviews
This facility rarely responds to reviews.
Questions for Your Tour
- 1Given the beautiful grounds here, what kind of outdoor activities or walking programs are available for residents to enjoy the campus?
- 2How does the facility ensure consistent communication and professionalism across all shifts to maintain the high standard of care your nursing team is known for?
- 3Could you walk us through the dining experience and how the kitchen accommodates individual dietary preferences or special requests?
- 4With the high-quality nursing care provided, what is the protocol for handling medical emergencies or sudden changes in a resident's health status?
- 5How does the facility approach transparency regarding billing and the structure of your service costs to ensure families feel they are receiving full value?
- 6What steps does the management team take to foster a supportive work environment, and how does that translate into the daily care provided to residents?
Personalized based on this facility's data
Key Review Excerpts
“my mom spent the last 12 years of her life at Friends. She progressed from apartment to assisted living to skilled care. I found the staff to be caring and supportive not only to my mom but to me as well.”
“Thank you so much to all of the workers who continue to take amazing care of my sweet grandpa. Y’all are true heroes during this crazy time! I miss him so much but I’m comforted knowing how kind and caring everyone who works here is.”
“Mom loves the place. She’s comfortable and safe and loves the attention she receives.”
Staffing
Staffing Hours
per resident/day · Medicare 2026Total nursing hours are below minimum, though RN coverage is adequate. This may mean fewer aides for daily tasks like bathing and mobility.
Quality Measures
Quality Measures
Resident outcomes compared with national, state, and local averages · 17 measures
9
measures
5
measures
3
measures
Residents needing more daily help over time
Residents with depression symptoms
Highly dependent on how each facility screens and codes depressive symptoms, so it varies widely between facilities.
Residents whose bladder or bowel control got worse
Residents on anti-anxiety or sleep medication
Residents on antipsychotic medication
Residents vaccinated for the flu
Short-stay residents vaccinated for pneumonia
Short-stay residents vaccinated for the flu
Short-stay residents newly given antipsychotics
US average from Medicare published data
Inspection History
Medicare Inspection History
3-year lookback · Medicare 2026
Friends Homes at Guilford shows a concerning pattern of recurring building safety issues across all three surveys, with deficiencies in fire safety systems, emergency exits, and electrical systems appearing multiple times. The facility has repeatedly struggled with keeping exits clear, proper door installations, and electrical compliance, suggesting ongoing maintenance and safety management challenges. While all deficiencies show correction dates, the persistence of similar problems across years raises questions about the facility's ability to maintain long-term compliance with basic safety standards.
Oct 24, 2024Routine11
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Services Deficiencies
Install properly constructed and protected linen or trash chutes.
Quality of Life and Care Deficiencies
Ensure that a nursing home area is free from accident hazards and provides adequate supervision to prevent accidents.
Pharmacy Service Deficiencies
Implement gradual dose reductions(GDR) and non-pharmacological interventions, unless contraindicated, prior to initiating or instead of continuing psychotropic medication; and PRN orders for psychotropic medications are only used when the medication is necessary and PRN use is limited.
Smoke Deficiencies
Install corridor and hallway doors that block smoke.
Services Deficiencies
Have properly installed electrical wiring and gas equipment.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Smoke Deficiencies
Ensure that special areas are constructed so that walls can resist fire for one hour or have an approved fire extinguishing system.
Services Deficiencies
Ensure heating and ventilation systems that have been properly installed according to the manufacturer's instructions.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Gas, Vacuum, and Electrical Systems Deficiencies
Ensure proper usage of power strips and extension cords.
Jun 1, 2023Routine3
Egress Deficiencies
Provide exit doors that are held open by devices that will automatically close on the activation of a fire alarm or smoke detector.
Smoke Deficiencies
Install an approved automatic sprinkler system.
Gas, Vacuum, and Electrical Systems Deficiencies
Meet requirements for the installation and maintenance of electrical systems.
Oct 7, 2021Routine2
Egress Deficiencies
Keep aisles, corridors, and exits free of obstruction in case of emergency.
Egress Deficiencies
Add doors in an exit area that do not require the use of a key from the exit side unless in case of special locking arrangements.
Ownership & Operations
Who Operates This Facility
Friends Homes at Guilford
nonprofit
Ownership & Management
Key personnel
Contact
Get in Touch
Contact this facility directly and verify the details that matter most to your family.
References & Resources
Medicare Care Compare
Official Medicare quality ratings, inspections & staffing data
Google Maps
Photos, directions & neighborhood info
Google Reviews
55 reviews from families & visitors
Official Website
Visit friendshomes.org
Medicare data downloads
Original nursing home datasets
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