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Assisted Living

Terrabella Greensboro

Limited public data on Terrabella Greensboro. Call, tour, and ask to meet current residents' families — your own impression matters most.

1208 New Garden Road, Greensboro, NC 27410125 bedsLicensed & Active
Source: NC DHSR — view official record
Google rating
3.9/5

based on 64 Google reviews

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What this means for your family

TerraBella Greensboro is an excellent choice for families seeking a vibrant social life and a kind, attentive care team. However, if your loved one has complex medical needs, you should verify the facility's communication protocols for emergency updates, as one family reported significant difficulty reaching management during a crisis.

Google Reviews

Google Reviews

64 reviews on Google
Families considering TerraBella Greensboro will find a community highly praised for its warm, welcoming atmosphere and exceptionally caring staff. While many residents and their families report high satisfaction with the social activities and cleanliness, there are critical reports regarding communication failures during medical emergencies and management issues.

Quality Themes

Tap a score for details
Food5.0Staff9.0Clean5.0Activities10.0MedsN/AMemory5.0Comms2.0ValueN/A

Strengths

  • Compassionate and attentive care staff
  • Engaging social activities and programs
  • Clean and beautifully decorated environment
  • Professional and helpful admissions/sales team

Concerns

  • Poor communication from management during emergencies
  • Management/Administrative dissatisfaction (mentioned by 2 reviewers)

Rating Trends

Tap a year to see what changed

2343.52024(8)4.42025(18)5.02026(4)

Distribution · 30 analyzed

5
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1
5
11 reviews posted between Feb 12, 2025Feb 14, 2025 · 9 were 5-star

How They Respond to Reviews

100%response rate

This facility actively engages with reviewer feedback.

Questions for Your Tour

  • 1It is wonderful to see how beautifully decorated and clean the environment is; how do you ensure this level of care is maintained across all 125 resident rooms?
  • 2We noticed the staff is often described as very compassionate; how do you support your team so they can continue providing that attentive level of care?
  • 3Since we value staying connected, what is the best way for families to receive timely updates from management, especially during unexpected changes or emergencies?
  • 4What is the protocol for communicating with families if a medical emergency occurs after business hours?
  • 5We would love to hear more about the social calendar; what are some of the most popular engaging activities currently available for residents?
  • 6How does the management team handle feedback or concerns from residents and their families to ensure everyone feels heard?

Personalized based on this facility's data


Key Review Excerpts

The staff is professional and personable. The building is clean, updated, and beautifully decorated for every holiday.

Resident's family · 2026★★★★★

We can't say enough about the office staff at Terra Bella. They were holding our hands every step of the way with the paper work and financing options and helped us get through a very str

Rehab patient's family · 2025★★★★★

My mom is in memory care and the staff is outstanding! They are caring, courteous and compassionate

Memory care family member · 2025★★★★★
Source: 64 Google reviews

State Inspection History

State Inspections

Source: NC Division of Health Service Regulation

12total
15deficiencies
Sep 11, 2025Other
Tuberculosis Test, Medical Exam & ImmunizationsD 234

The facility failed to ensure one of seven sampled residents completed a required tuberculosis (TB) skin test prior to admission. Specifically, there was no documentation of a positive TB test to justify using a chest x-ray instead of a one-step TB test, nor was there evidence of an IGRA assay or skin testing performed.

Sep 11, 2025Other
Tuberculosis Test, Medical Exam & Immunizations10A NCAC 13F .0703(a)

The facility failed to ensure one of seven sampled residents completed a required tuberculosis (TB) skin test prior to admission. While a chest x-ray was performed, there was no documentation of a positive TB test or an allergy to the TB antigen to justify using an x-ray instead of the required skin test or IGRA assay.

Medication Administration10A NCAC 13F .1004(a)

The facility failed to ensure medications were administered as ordered for two of seven sampled residents. This included errors specifically related to the administration of sliding scale insulin (SSI).

Apr 29, 2021Follow-up
Self-Administration Of Medications13F.1005(a)

The facility failed to ensure that two sampled residents had physician orders to self-administer medications. Specifically, various medications including inhalers, nasal sprays, and eye drops were found kept in the residents' rooms without the required documentation of self-administration authority.

Dec 23, 2020Complaint
Personal Care and SupervisionD 269

The facility failed to ensure staff provided necessary personal care assistance to a resident with bathing and incontinence care. Specifically, records indicated the resident did not receive documented assistance to the bathroom for 31 out of 31 days in October 2020.

Dec 23, 2020Complaint
Personal Care and SupervisionD 269

The facility failed to ensure staff provided necessary personal care assistance to a resident with bathing and incontinence care. Specifically, records indicated the resident did not receive documented assistance to the bathroom for 31 out of 31 days in October 2020.

Dec 23, 2020Complaint
Personal Care and Supervision10A NCAC 13F .0901(a)

The facility failed to ensure staff provided necessary personal care assistance, specifically regarding bathing and incontinence care, for a resident. Electronic care logs showed a lack of documentation for bathing and indicated that required assistance to the bathroom and incontinence care did not occur as documented for several months.

Sep 26, 2019Other
Test For TuberculosisD 132

The facility failed to ensure that one out of six sampled staff members was properly tested for tuberculosis disease. Specifically, a Medication Aide was missing the required second TB skin test that should have been completed within the first year of employment.

Adult Care Home Medication Aides; Training and Competency Evaluation RequirementsD935

The document identifies a deficiency regarding the requirements for medication aide training and competency. The facility is prohibited from allowing unsupervised medication aide duties unless specific training and experience criteria are met.

Sep 25, 2019Other
Test For TuberculosisC-tag

The facility failed to ensure that one of six sampled staff members was tested for tuberculosis disease upon hire. Specifically, there was no documentation of a second TB skin test for a Medication Aide within the first year of employment.

Adult Care Home Medication Aides; Training and Competency Evaluation RequirementsC-tag

The facility failed to ensure that one of three sampled medication aides had documentation of completed clinical skills validation, required training, or verification of previous employment. Records for Staff E lacked documentation of employment verification prior to beginning work as a Medication Aide.

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References & Resources

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